Can Travel Agent see old PNR info?

 
Old Oct 15, 11, 11:16 am
  #1  
Original Poster
 
Join Date: Aug 2003
Programs: AA EXP
Posts: 459
Can Travel Agent see old PNR info?

Can a travel agent, see the PNR (ticket info: fare, class of service, etc) of a ticket that already has been used? If that know the ticket number and / or locator number.

The ticket was purchased by an individual, on aa.com, and not by the Travel Agent.

Just curious.
AA Flyer is offline  
Old Oct 15, 11, 11:19 am
  #2  
brp
FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, AS 75K Gold MVP, and some hotel stuff...
Posts: 32,540
PNRs get recycled within about a week, so that won't work beyond that point. Ticket numbers stick around, so that would be the only option. In that one can view their own information based on a ticket number (via the refunds site, for example), it seems likely that a travel agent could as well.

Cheers.
brp is offline  
Old Oct 15, 11, 12:23 pm
  #3  
In Memoriam
 
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
any reason why you are curious?
clacko is offline  
Old Oct 15, 11, 2:29 pm
  #4  
 
Join Date: Jun 2009
Location: LAX
Posts: 6,768
Originally Posted by clacko View Post
any reason why you are curious?
maybe to figure out when travel occurred because of a lapse in memory?
FlyMeToTheLooneyBin is offline  
Old Oct 15, 11, 5:07 pm
  #5  
Moderator: Alaska Mileage Plan
 
Join Date: Feb 2005
Posts: 10,032
Originally Posted by brp View Post
PNRs get recycled within about a week, so that won't work beyond that point. Ticket numbers stick around, so that would be the only option. In that one can view their own information based on a ticket number (via the refunds site, for example), it seems likely that a travel agent could as well.
I thought PNRs stayed active for 30 days, but I have no recent support for this belief.
dayone is offline  
Old Oct 15, 11, 6:16 pm
  #6  
 
Join Date: Apr 2011
Location: Naples, Florida
Programs: AA Lifetime Gold, Hyatt Platinum,Marriott Silver,Hilton Honors Gold
Posts: 556
PNRs only remain active in most GDS systems for just 72 hours. After that, agent can request immediate access for a fee of about $20.00 or for no fee, request access within 72 hours.

Worldspan
worldspan is offline  
Old Oct 15, 11, 8:29 pm
  #7  
 
Join Date: Jun 2004
Location: SFO
Programs: AA PLT; UA Gold
Posts: 5,378
You can probably get much of the information you want by going to www.refunds.aa.com

Under "Request a Refund or Receipt" you enter the ticket number and it will show you the info (just don't click all the way through to requesting a refund, of course).

If you want to find the ticket number from the PNR, there's a separate box on the first page "Search by Record Locator." Use that to get the ticket number.
justageek is offline  
Old Oct 16, 11, 6:27 am
  #8  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 19,655
Originally Posted by AA Flyer View Post
Can a travel agent, see the PNR (ticket info: fare, class of service, etc) of a ticket that already has been used? If that know the ticket number and / or locator number.

The ticket was purchased by an individual, on aa.com, and not by the Travel Agent.

Just curious.
If the agent wasn't involved with this ticket, why would you go to the agent to get the info, instead of to AA? As noted, the ticket number is more useful than the PNR. Is the person requesting the ticket the purchaser or person who used the ticket?
mvoight is offline  

Thread Tools
Search this Thread
Search Engine: