Weather: Northeast travel delays / waivers (Dec 26 - 30, 2010)

 
Old Dec 29, 2010, 4:15 pm
  #121  
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Originally Posted by Fly2Where
be honest, I still wondering what can't I use the "Guaranteed Economy Class Availability"
As we (me & my wife) already in Y fare class.....
Are you and the wife EXPs? It's only an EXP benefit.
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Old Dec 29, 2010, 4:18 pm
  #122  
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Originally Posted by Fly2Where
be honest, I still wondering what can't I use the "Guaranteed Economy Class Availability"
As we (me & my wife) already in Y fare class.....
1. Isn't this only for full fare economy? Do you have a purchased Y class ticket?
2. Are both of you EXP?
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Old Dec 29, 2010, 4:44 pm
  #123  
 
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Originally Posted by mvoight
1. Isn't this only for full fare economy? Do you have a purchased Y class ticket?
2. Are both of you EXP?
Sorry I didn't make it clear. I was talking about the flight change caused by the weather. My original flight was direct LAS-JFK. They changed me to LAS-MIA-JFK, then become MIA-MCO-JFK, eventually, I bought a bus tix to come back from MCO, now I am in NY.

1) No, I didn't pay for full fare economy, however, due to numerous times flight change, my tix was "Y" and credited as Y in two section Las-MIA, MIA-MCO.

2) yes both of us are EXP.
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Old Dec 29, 2010, 5:05 pm
  #124  
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Originally Posted by Fly2Where
Sorry I didn't make it clear. I was talking about the flight change caused by the weather. My original flight was direct LAS-JFK. They changed me to LAS-MIA-JFK, then become MIA-MCO-JFK, eventually, I bought a bus tix to come back from MCO, now I am in NY.

1) No, I didn't pay for full fare economy, however, due to numerous times flight change, my tix was "Y" and credited as Y in two section Las-MIA, MIA-MCO.

2) yes both of us are EXP.
The guarantee doesn't apply to changes due to weather, they apply to purchasing tickets, for the flights you are requesting to use the guarantee on, at least 24 hours in advance

Did you book the requested flights 24 hours in advance?

From the membership guide
https://www.aa.com/content/images/AA...mber_Guide.pdf

Guaranteed Economy Class Availability
You and one companion may book full-fare Economy Class seats even on
sold-out American Airlines, American Eagle and AmericanConnection flights
when you book at least 24 hours in advance (excludes codeshare flights).
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Old Dec 29, 2010, 6:51 pm
  #125  
 
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Originally Posted by mvoight
The guarantee doesn't apply to changes due to weather, they apply to purchasing tickets, for the flights you are requesting to use the guarantee on, at least 24 hours in advance

Did you book the requested flights 24 hours in advance?

From the membership guide
https://www.aa.com/content/images/AA...mber_Guide.pdf

Guaranteed Economy Class Availability
You and one companion may book full-fare Economy Class seats even on
sold-out American Airlines, American Eagle and AmericanConnection flights
when you book at least 24 hours in advance (excludes codeshare flights).
I read that, I just don't see the difference between changing schedule and booking new flight.
Yes I tried to change at least 24 hours in advance. In recent situation, all flight are sold out. AA just can't give any Guaranteed seat.
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Old Dec 29, 2010, 7:05 pm
  #126  
 
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Had the pleasure of seeing both LGA and JFK a few hours ago. Both were like refugee camps. Glad to be out of there.

Really disappointed with the agents I dealt with in BCN, LHR, and BOS this week. ORD agents were the polar opposite, really went above and beyond.
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Old Dec 29, 2010, 7:38 pm
  #127  
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Originally Posted by Fly2Where
I read that, I just don't see the difference between changing schedule and booking new flight.
Yes I tried to change at least 24 hours in advance. In recent situation, all flight are sold out. AA just can't give any Guaranteed seat.
You were not on a full fare economy ticket - regardless of what you were rebooked into - and therefore did not qualify for the guaranteed economy seat benefit. End if story.
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Old Jan 1, 2011, 12:14 am
  #128  
 
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Originally Posted by HNL
You were not on a full fare economy ticket - regardless of what you were rebooked into - and therefore did not qualify for the guaranteed economy seat benefit. End if story.
Maybe you are right, however, I send the same information (ask about guaranteed seat in re-booked Y ticket, and told them I have to took another carrier back to NY) to AA CS, I got the response below.
Pls note: It looks like a generic response. I never asked for compensation since it's caused by weather, just a general question "why not", they gave me 2x $150 vochure, plus ticket refund. That's why I don't want to end the story so soon. YMMV

December 30, 2010
Dear Mr. xxx:


Thank you for contacting American Airlines Customer Relations. I am pleased to respond to your inquiry.

We are very sorry that your trip did not go smoothly. On-time performance is very important to us and when we can't get our customers to their destinations as planned, it's disappointing to all of us. After reading the details of your experience, there is no question that the delay of your flight was frustrating -- bad weather can really cause difficulties for everyone concerned.

When the weather is inclement, we just don't have very many options to make the situation better. Still, your comments help us understand how we could have made this experience a little less frustrating, and we have sent a copy of your letter to the appropriate management staff. We will learn from your criticism and use it to do a better job the next time inclement weather interferes with our operation.

We want you to know that we care about the negative impact this had on your trip. Therefore, we've made arrangements for eVouchers to be sent to each of you (via separate emails) to use toward the purchase of tickets to travel with us. While this is not exactly what you suggested, we hope you will accept our gesture of goodwill.

In view of the details you recounted, we've authorized personnel in our Passenger Refunds department to issue the applicable credit for the unused portion of your tickets. Once the adjustment is calculated by the accounting specialists in that department, a credit will be issued to your credit card account. Please look for that transaction on your statement (this could take up to two billing cycles). In addition, you can track the status of your refund via AA.com at the following link:


https://www.refunds.aa.com/

Should you need to contact personnel in our Passenger Refunds department directly, the address and phone number are:

American Airlines Inc.
Passenger Refund Services
P.O. Box 200025
El Paso, TX 88520-9905
(918) 254-3777
(918) 254-3967 (FAX)

Mr. xxx, again, we are sorry that your plans had to be changed. However, we hope we have persuaded you to think more favorably of us; we are eager for another chance to serve you. We are confident we will restore your trust in us.





Sincerely,

xxx
Customer Relations
American Airlines
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