AA.com re-design: Monday 11/15/2010

 
Old Nov 14, 10, 9:42 am
  #91  
 
Join Date: Apr 2009
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It looks like exactly what the email led me to expect: a cosmetic and organizational change for the better without changing the underlying functionality. If AA tried to redo both the back end and the visual appearance at once, I can't imagine it would have been anything but a disaster.

AA.com has looked like it was from the late 90s since the late 90s, hiding the fact that (IMO) it's long been one of the more functional airline web sites (as evidenced by fairly frequent rants about how terrible AA.com is from folks new to AA on this forum). This makes the site look modern without breaking anything (non-cosmetic) that worked yesterday. I'm glad they didn't try to do more.

My impressions:
  1. Significantly easier to read and find things on the front page. ^
  2. List of reservations available in a tab on the main page that doesn't require loading a separate page (ie displays instantly when I click the tab). ^
  3. Feels like much of the front page is taken up with flashy ads (even more so than before).
  4. "Flight status" labeled as such, instead of the less-intuitive "Gates & Times".

These are all minor things, but it now feels like someone has actually sat down and designed the layout of the web site instead of just thrown together every good idea they could think of without fitting the pieces together in an intuitive fashion.
ashill is offline  
Old Nov 14, 10, 9:56 am
  #92  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
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Reprint boarding pass option is gone (or I can't find it)
beachfan is offline  
Old Nov 14, 10, 9:57 am
  #93  
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Because of this redesign, I found new ways to earn AA miles!

Under Book Travel, there's a tab for Activities. I can book Danube cruises in Budapest and earn AA miles (beyond just using my AA credit card)? Wow, I never knew that. It was probably hidden somewhere before, but Activities being a tab just like Hotels and Cars made it easy for me to find it only now.

Booking Hotels and Cars on aa.com is uninteresting to me because there are other ways to earn AA miles with those by directly booking those with my favoirte hotel programs and car rental programs. But Activities, I can't earn miles by booking those directly elsewhere that I know of, so to me this does seem useful (from the miles-earning perspective) even though it may have nothing to do directly with booking a flight.
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Old Nov 14, 10, 9:59 am
  #94  
 
Join Date: Dec 2009
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Originally Posted by ashill View Post
It looks like exactly what the email led me to expect: a cosmetic and organizational change for the better without changing the underlying functionality. If AA tried to redo both the back end and the visual appearance at once, I can't imagine it would have been anything but a disaster.

AA.com has looked like it was from the late 90s since the late 90s, hiding the fact that (IMO) it's long been one of the more functional airline web sites (as evidenced by fairly frequent rants about how terrible AA.com is from folks new to AA on this forum). This makes the site look modern without breaking anything (non-cosmetic) that worked yesterday. I'm glad they didn't try to do more.

My impressions:
  1. Significantly easier to read and find things on the front page. ^
  2. List of reservations available in a tab on the main page that doesn't require loading a separate page (ie displays instantly when I click the tab). ^
  3. Feels like much of the front page is taken up with flashy ads (even more so than before).
  4. "Flight status" labeled as such, instead of the less-intuitive "Gates & Times".

These are all minor things, but it now feels like someone has actually sat down and designed the layout of the web site instead of just thrown together every good idea they could think of without fitting the pieces together in an intuitive fashion.
I agree, it makes things that I most access more available (e.g. my reservations. Looking forward to giving the site a real workout.
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Old Nov 14, 10, 10:17 am
  #95  
 
Join Date: Nov 2009
Location: Austin
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Haven't had enough time to review all of the new site, but basically they replaced the left hand NAV with a header NAV. Wow!(not really)
teemuflyer is offline  
Old Nov 14, 10, 10:19 am
  #96  
 
Join Date: Oct 2009
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Also it seems to actually remember my aadvantage number!!
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Old Nov 14, 10, 10:20 am
  #97  
 
Join Date: Mar 2000
Location: Dallas, TX
Posts: 226
My beefs.... although nothing has changed from the past.

Once you navigate away from the home page, I wish that when you click on the Reservations tab, I wish that My Reservations would be listed first even though it isn't alphabetical, same with AAdvantage. Account Details should be first IMO.

It seems odd to see elements from the old page mixed within the new format. I guess they didn't want to change it up too much.
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Old Nov 14, 10, 10:51 am
  #98  
 
Join Date: Aug 2009
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is it just me or does it not work in firefox at all?

works fine on safari

nothing major to write home about
ma91pmh is offline  
Old Nov 14, 10, 10:54 am
  #99  
 
Join Date: Dec 2009
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Originally Posted by barelyelite View Post


No meaningful improvements whatsoever. Once you get passed the homepage, it's completely unchanged. Couldn't even can the auto-remember-me right.

There's a tab on the front page for upcoming reservations, which is a good idea, but you still need to go through the ridiculous sign-in process, which renders it worthless. In fact, now you have to go to the log-in tab to log in, which adds another step to the process.
Disappointed. Requires additional clicks to log in only to get to same old screens. Looks like they made their ads bigger at the bottom. Not impressed.
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Old Nov 14, 10, 11:21 am
  #100  
 
Join Date: Feb 2008
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It appears to be working very slowly. Or is it me?
tbrein is offline  
Old Nov 14, 10, 11:26 am
  #101  
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Originally Posted by ma91pmh View Post
is it just me or does it not work in firefox at all?
With one exception, I can see everything fine in Firefox - on the home page, left half, the words and radio button for "One Way" are superimposed on the words and radio button "Round Trip + Hotel". I'm also using Firefox 3.6.12. The overlap does not occur on Chrome or IE.

One good thing is that, when you are changing options in the Round Trip selection screen (for example, to try a different departure date to see if the far drops), it doesn't seem to always revert to "Schedule" - for my few tests just now, it seemed to stay where I wanted it to stay selected, on "Price".

As for the "remember me" selection on the log in screen, I'm pleased that they did not change it. Any kind of log in screen to a secure account should always default to not remembering - airline sites especially, as they are more likely to be accessed on public computers more often than other kinds of sites. For example, the log in page for my primary financial institution (credit union) doesn't even offer a "Remember Me" option, and that's a good thing.
Non-NonRev is offline  
Old Nov 14, 10, 11:36 am
  #102  
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Originally Posted by Non-NonRev View Post
As for the "remember me" selection on the log in screen, I'm pleased that they did not change it. Any kind of log in screen to a secure account should always default to not remembering - airline sites especially, as they are more likely to be accessed on public computers more often than other kinds of sites. For example, the log in page for my primary financial institution (credit union) doesn't even offer a "Remember Me" option, and that's a good thing.
You're right, Remember Me should never initially default to yes. But once you've opted for Remember Me, when you return and it has remembered your ID, it should also remember the Remember option.
swag is offline  
Old Nov 14, 10, 11:37 am
  #103  
 
Join Date: Jan 2010
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it looks different but i'll need to play around with it to determine if different is also better (for me).......do like the tabs though....
alfagirl is offline  
Old Nov 14, 10, 11:44 am
  #104  
 
Join Date: Dec 2001
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Still can't book EVIPS on-line. Can't book a OW award.
mach92 is offline  
Old Nov 14, 10, 11:52 am
  #105  
 
Join Date: Aug 2002
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Is it just me? I find that the new site is "freezing" in IE every so often
lakid is offline  

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