AA.com re-design: Monday 11/15/2010
Nov 14, 10, 2:05 am
#76
Join Date: Apr 2007
Location: Washington DC, DCA
Programs: AAdvantage, DL Skymiles, United MP
Posts: 3,934
Reminds me of DL's website makeover. Also purely comestic - the only changes were the front page. The content stayed unchanged.
They did revise their seatmaps, though.
They did revise their seatmaps, though.
Nov 14, 10, 2:34 am
#77
Join Date: Jan 2008
Posts: 4,693
Originally Posted by derikolsson
I
Now, if they can pay attention to us Safari/Chrome users (possibly all Webkit browsers?) and fix those CSS bugs?
#1 - My Account - Elite Status
#2 - Find Reservation
Now, if they can pay attention to us Safari/Chrome users (possibly all Webkit browsers?) and fix those CSS bugs?
#1 - My Account - Elite Status
#2 - Find Reservation
Nov 14, 10, 2:43 am
#78
Join Date: Jan 2010
Location: DFW
Programs: AA EXP
Posts: 256
Originally Posted by jbcarioca
Much ado about very little IMHO. +1 for Safari/Chrome although I am a deeply addicted Chrome user myself. There are many sites that play poorly with Chrome including some of my important ones. I've survived with aa.com but seat maps always look odd or do not work.
Usability impaired? No.
AA's image tarnished by a careless mistake? Yes.
Nov 14, 10, 2:48 am
#79
Join Date: Nov 2007
Posts: 531
The RSS feeds for weekend getaway fares and offers was a nice add: https://www.aa.com/i18n/urls/rss.jsp?from=Nav
Other than that, I completely agree with Andy's post:
Other than that, I completely agree with Andy's post:
Originally Posted by Andy1369
Reminds me of DL's website makeover. Also purely comestic - the only changes were the front page. The content stayed unchanged.
They did revise their seatmaps, though.
They did revise their seatmaps, though.
Nov 14, 10, 5:40 am
#80
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AS (MVPG), BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (1,7MM), WN
Posts: 4,823
I've just played around with the new site now. Very underwhelmed. Thought they would do something to enhance booking. 
Nov 14, 10, 6:07 am
#81
Join Date: Jul 2007
Location: DCA
Posts: 964
Auto-add of Business Extraa numbers is also now broken.
Nov 14, 10, 8:37 am
#82
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 13,449
I like the easier access to "My Reservations", no flyout menu required. Sad that it came at the expense of the extra click to get to Flight Status.
One change no one has commented on yet: on the My Reservations list, there's no longer a cancel link. Not everyone will, but I actually applaud this removal of functionality; it was too easy to click that (or click the wrong one) accidentally. And since the Cancel Reservation confirmation page doesn't show what flights you are cancelling (how could they not fix that??), at least now you're forced to an intermediate reservation display page does show it.
Edit to add:
One quirk on the new one-click home page access to My Reservations.
From the home page, click the My Reservations tab, then choose a reservation. The res info page displays. Now click the browser back button. It takes to back to the Home page Book Travel tab, instead of the My Reservations tab that you came from.
If you go to My Reservations from the home page dropdown menus (Reservations => My Reservations), that menu navigation takes you to the old My Reservations page, with the dangerous cancel links. But at least the back button from there works correctly after selecting a flight.
One change no one has commented on yet: on the My Reservations list, there's no longer a cancel link. Not everyone will, but I actually applaud this removal of functionality; it was too easy to click that (or click the wrong one) accidentally. And since the Cancel Reservation confirmation page doesn't show what flights you are cancelling (how could they not fix that??), at least now you're forced to an intermediate reservation display page does show it.
Edit to add:
One quirk on the new one-click home page access to My Reservations.
From the home page, click the My Reservations tab, then choose a reservation. The res info page displays. Now click the browser back button. It takes to back to the Home page Book Travel tab, instead of the My Reservations tab that you came from.
If you go to My Reservations from the home page dropdown menus (Reservations => My Reservations), that menu navigation takes you to the old My Reservations page, with the dangerous cancel links. But at least the back button from there works correctly after selecting a flight.
Last edited by swag; Nov 14, 10 at 8:43 am
Nov 14, 10, 8:43 am
#83
Join Date: Jan 2010
Location: United States
Posts: 184
Starting to play with the new AA site - not too impressed - may be I had my hopes too high...will send in my tweets on this as I go through it.
Nov 14, 10, 9:12 am
#84
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 13,449
More good and bad, when searching for flights.
On the price+schedule results page, the breadcrumb indicators (start over; flights; passengers...) are misaligned and overlay the top of the the dates. This using Firefox 3.6.12.
^ The results page now has a Search Alternate Dates link at the top right; when clicked it invokes a calendar selector that lets you choose any new date and re-search without going back to the main search page.
On the price+schedule results page, the breadcrumb indicators (start over; flights; passengers...) are misaligned and overlay the top of the the dates. This using Firefox 3.6.12.^ The results page now has a Search Alternate Dates link at the top right; when clicked it invokes a calendar selector that lets you choose any new date and re-search without going back to the main search page.
Nov 14, 10, 9:13 am
#85
Join Date: Mar 2008
Location: Jacksonville Beach, FL
Programs: AA EXP, 4MM, Lifetime Platinum
Posts: 255
AA needs to put more "lipstick on this pig."
I'm still searching for that "major redesign" promised.
I'm still searching for that "major redesign" promised.
Nov 14, 10, 9:13 am
#86
Join Date: Nov 2010
Programs: AA Exp HHonors
Posts: 13
Appears to be a downgrade
Disappointed in the NEW aa.com. It's harder on my eyes and doesn't enhance usability very much. Altogether I would say it is not as good as the previous version.
Nov 14, 10, 9:20 am
#87
Join Date: Jan 2010
Location: United States
Posts: 184
What is really new about the AA website. Here is a list to start with - lets add to this.
1. New Landing Page / AA.com page
2. Reservation screen seems to be laid out a little better (no significant changes)
3. The top navigation bar is the same across all pages (this is a helpful feature which is fairly common across all well designed websites)
1. New Landing Page / AA.com page
2. Reservation screen seems to be laid out a little better (no significant changes)
3. The top navigation bar is the same across all pages (this is a helpful feature which is fairly common across all well designed websites)
Nov 14, 10, 9:29 am
#88
Join Date: May 2004
Programs: AA EXP
Posts: 1,201
It is pretty much an aesthetic re-design and move the menu to the top. I guess it is a major improvement.
Nov 14, 10, 9:41 am
#89
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Silver/MM, Hilton Diamond, Hertz 5* Gold
Posts: 6,040
Originally Posted by Stripe
Anyway, I'll be happy if the new site...
1. Doesn't make you check "Remember my AAdvantage Number" every time.
2. Has a "My Reservations" link that's easy to see and click no matter where you are.
3. Doesn't have a mixed up order of flights every time you do a search.
4. Lets you more easily see the F seat map if you're doing a search.
5. Doesn't time out so quickly.
6. Doesn't run more slowly than the current site.
7. Doesn't have a bunch of Flash or fancy graphics that take longer to load and don't render consistently in different browsers.
Long shots, but would be wonderful if it...
1. Showed upgrade standby lists (or at least your position) online.
2. Let you confirm or standby to alternate flights during OLCI.
3. Brought back flexible searches by date.
4. Let EXPs see expanded award availability online.
1. Doesn't make you check "Remember my AAdvantage Number" every time.
2. Has a "My Reservations" link that's easy to see and click no matter where you are.
3. Doesn't have a mixed up order of flights every time you do a search.
4. Lets you more easily see the F seat map if you're doing a search.
5. Doesn't time out so quickly.
6. Doesn't run more slowly than the current site.
7. Doesn't have a bunch of Flash or fancy graphics that take longer to load and don't render consistently in different browsers.
Long shots, but would be wonderful if it...
1. Showed upgrade standby lists (or at least your position) online.
2. Let you confirm or standby to alternate flights during OLCI.
3. Brought back flexible searches by date.
4. Let EXPs see expanded award availability online.
Originally Posted by Andy1369
Reminds me of DL's website makeover. Also purely comestic - the only changes were the front page. The content stayed unchanged.
They did revise their seatmaps, though.
They did revise their seatmaps, though.
Hopefully AA is planning a lot more than just this superficial makeover.
Nov 14, 10, 9:42 am
#90
Join Date: Sep 2003
Location: dfw
Programs: AA EXP/MM, HGP ♦; former elite in Hilton, Marriott & DL (just under MM thanks to Leo)
Posts: 414
Originally Posted by swag
On the price+schedule results page, the breadcrumb indicators (start over; flights; passengers...) are misaligned and overlay the top of the the dates. This using Firefox 3.6.12. Also seems much slower to load (via 3G aircard)
