Airfare quote from AA Phone Agents vs aa.com

 
Old Aug 28, 10, 12:02 am
  #1  
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Airfare quote from AA Phone Agents vs aa.com

I was trying to price tix ORD-MAD, then CDG-ORD at aa.com and I thought the price was a bit steep so I casually checked travelocity, orbitz and expedia, and they gave me a fare, ~$200 lower, for the same routing (including flight numbers) and dates.

Called AA and lo and behold the agents also gave the lower price. So I ask to be transferred to AA web services, explained the discrepancy and they booked me the lower price without having to pay the $20 phone fee.

Why was I not seeing those lower prices at aa.com?
travelbuff is offline  
Old Aug 28, 10, 10:07 am
  #2  
 
Join Date: Jan 2002
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I often get lower fares for international itineraries by calling. Just this week a phone rep got me a $110 savings on the exact same flights I had put on hold via aa.com. Seems mostly to occur, in my experience, with itineraries that are long and somewhat complicated.
djcrooks is offline  
Old Aug 28, 10, 10:37 am
  #3  
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Not exactly a new phenomenon.
gemac is offline  
Old Aug 28, 10, 11:15 am
  #4  
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Thank you djcrooks
travelbuff is offline  

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