URGENT: HELP! VOLCANO!! caused problems for tomorrows trip to GUA
May 28, 10, 2:52 pm
#1
Original Poster
Join Date: Jan 2006
Location: New Jersey
Programs: AMEX Plat, Hertz #1 5*, CO, AA
Posts: 176
URGENT: HELP! VOLCANO!! caused problems for tomorrows trip to GUA
Ok, I need ANYBODIES Help on what to possibly do.
My brother, his wife and two sister-in-laws (4 passengers) were planning to go from LGA to (GUA) La Aurora (Guatemala City) tomorrow on a 12:15 flight.
On the AA website it says:
1) Does that mean it still needs to originate from LGA on AA metal or can it be from either JFK or EWR, and does it sill need be on AA metal (if not, what other metals can he fly on?).
2) They offered him a 6 am flight to miami, which would require me to wake up at 2:30, pick up up at 3:30, and get to LGA by 4:30. If it has to be done, it has to be done...but everyone would REALLLLY prefer to try to change this if possible. (Dont know if it can be changed to an EWR or JFK flight or if AA has contracts with other airlines?)
3) Also, does anyone know if there is a possibility of any sort of comps (or a comp room tonight by LGA), if so how should that be brought up, or is just not possible.
My brother, his wife and two sister-in-laws (4 passengers) were planning to go from LGA to (GUA) La Aurora (Guatemala City) tomorrow on a 12:15 flight.
On the AA website it says:
Guatemala Travel Policy
Due to a volcanic eruption in Guatemala, American Airlines offers customers the convenience to change their plans. Customers ticketed to travel on AA flights to or from the areas listed may change flights as shown without penalty.
If you are traveling to or from: Guatemala City, Guatemala (GUA)
On the following dates: May 28 - June 1, 2010
And your ticket was issued no later than: May 28, 2010
You may begin travel as late as: June 7, 2010
Original ticketed inventory required? No
One ticketed change is allowed with no penalty. Passengers may elect to fly into or out of San Salvador (SAN). Tickets must be re-issued by June 1, 2010.
To change travel dates or for inquiries regarding flights to/from San Salvador, contact our Reservations personnel at 1-800-433-7300 within the United States or Canada. If you are calling from outside the United States or Canada, please check our Worldwide Reservations Numbers page for Reservations.
Due to a volcanic eruption in Guatemala, American Airlines offers customers the convenience to change their plans. Customers ticketed to travel on AA flights to or from the areas listed may change flights as shown without penalty.
If you are traveling to or from: Guatemala City, Guatemala (GUA)
On the following dates: May 28 - June 1, 2010
And your ticket was issued no later than: May 28, 2010
You may begin travel as late as: June 7, 2010
Original ticketed inventory required? No
One ticketed change is allowed with no penalty. Passengers may elect to fly into or out of San Salvador (SAN). Tickets must be re-issued by June 1, 2010.
To change travel dates or for inquiries regarding flights to/from San Salvador, contact our Reservations personnel at 1-800-433-7300 within the United States or Canada. If you are calling from outside the United States or Canada, please check our Worldwide Reservations Numbers page for Reservations.
2) They offered him a 6 am flight to miami, which would require me to wake up at 2:30, pick up up at 3:30, and get to LGA by 4:30. If it has to be done, it has to be done...but everyone would REALLLLY prefer to try to change this if possible. (Dont know if it can be changed to an EWR or JFK flight or if AA has contracts with other airlines?)
3) Also, does anyone know if there is a possibility of any sort of comps (or a comp room tonight by LGA), if so how should that be brought up, or is just not possible.
Last edited by SharpDoggy; May 28, 10 at 3:08 pm
May 28, 10, 3:03 pm
#2
Join Date: Apr 2008
Location: NorCal
Programs: AA EXP, Marriott GLD, HH PLT, Hertz 5*
Posts: 763
I panicked then, thinking the Icelandic one had flared up, but then noticed GUA.... Not a European destination I thought...
Hope all goes well, some of us have been caught up in serious delays with the one in Iceland.
BM
Hope all goes well, some of us have been caught up in serious delays with the one in Iceland.
BM
May 28, 10, 3:22 pm
#3
Original Poster
Join Date: Jan 2006
Location: New Jersey
Programs: AMEX Plat, Hertz #1 5*, CO, AA
Posts: 176
Anyone knwo if AA has contracts with other carriers, even if at other airports?
May 28, 10, 3:30 pm
#4
Original Poster
Join Date: Jan 2006
Location: New Jersey
Programs: AMEX Plat, Hertz #1 5*, CO, AA
Posts: 176
Mods can close thread if they wish. They were about to rebook to
San Pedro Sula, Honduras
San Pedro Sula, Honduras
May 28, 10, 7:08 pm
#5
Join Date: Oct 2007
Location: San Jose, Costa Rica
Programs: AAdvantage Platinum
Posts: 1,741
I'm glad your relatives are getting out tomorrow.
I can't believe AA got the code wrong for San Salvador on its website:
That should be SAL. 
Depending on where someone wants to go in Guatemala, San Salvador is a (comparatively) reasonable five-hour trip from Guatemala City. No fun if GUA is your destination, of course.
I can't believe AA got the code wrong for San Salvador on its website:
Passengers may elect to fly into or out of San Salvador (SAN).
Depending on where someone wants to go in Guatemala, San Salvador is a (comparatively) reasonable five-hour trip from Guatemala City. No fun if GUA is your destination, of course.
May 28, 10, 7:50 pm
#6
Join Date: Oct 2006
Location: POS, MAD
Programs: AA EXP 5.07MM; Marriott Lifetime Pt; Hyatt Diam; Avis
Posts: 170
Interesting... volcano also shutdown GUAYAQUIL's airport (GYE)
MIA-GYE today at 7:25pm was canceled due to volcanic activity in Guayaquil's Tungurahua
May 28, 10, 9:11 pm
#7
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
Originally Posted by Ceteris Paribus
MIA-GYE today at 7:25pm was canceled due to volcanic activity in Guayaquil's Tungurahua
May 29, 10, 5:12 am
#8
Join Date: Mar 2006
Location: Hotlanta.
Programs: I've gone underground!
Posts: 3,773
Originally Posted by gemac
Volcanus Eruptitis seems to be a communicable disease.
May 30, 10, 9:48 am
#9
Join Date: May 2009
Location: ATL
Posts: 516
Looks like AA will have some birds down in GUA for a while. The rain from Agatha is reportedly turning the ash into cement.
May 30, 10, 11:58 am
#10
Join Date: Nov 2008
Programs: AA-EXP, MR-PLT,HH-PLT
Posts: 91
I was going to suggest rerouting around that area with LAN or AeroMexicano, but seems you already found a solution!!! Good luck and safe travels-
