Help! Booked round trip to Australia with AA leg, but can't use 500 Miles upgrades?
#1
Original Poster
Join Date: Apr 2010
Programs: AA EXP
Posts: 335
Help! Booked round trip to Australia with AA leg, but can't use 500 Miles upgrades?
Has anyone had this problem?
I booked a flight on premium econ to Australia, but had to go through qantas because for whatever reason you can't book PE on AA.com---they do my flight all the way through to NY and the NY -LAX legs are on AA, great I thought, I can use my abundance of 500 mile upgrade points to upgrade or get on the wait list, but when I log on I see no reservation. I know they have my FF# and I called AA and they see I'm on the flight. When asked to use my 500m points, they said they couldn't because it was issued by Qantas.
Is this possible? does that mean the only way to use those points is by booking flights through american on the phone or on AA.com?
Is there any way around this? I'd really like to use my points!
Any advice/help would be great.
ps. I'm platinum
I booked a flight on premium econ to Australia, but had to go through qantas because for whatever reason you can't book PE on AA.com---they do my flight all the way through to NY and the NY -LAX legs are on AA, great I thought, I can use my abundance of 500 mile upgrade points to upgrade or get on the wait list, but when I log on I see no reservation. I know they have my FF# and I called AA and they see I'm on the flight. When asked to use my 500m points, they said they couldn't because it was issued by Qantas.
Is this possible? does that mean the only way to use those points is by booking flights through american on the phone or on AA.com?
Is there any way around this? I'd really like to use my points!
Any advice/help would be great.
ps. I'm platinum
#2
FlyerTalk Evangelist
Join Date: Apr 2006
Location: SJC/VCE
Programs: AA PLT (2.9+ MM), HH GLD, Hyatt Diamond, SPG PLT
Posts: 10,161
Are you on an AA or Qantas flight #? If you booked the Qantas #, then you are out of luck, even if it is AA metal.
#3
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,552
If booking PE from JFK-Australia, why would you book an AA flight across the USA in economy rather than travel on Qantas in Premium Economy on QF108 or are you travelling on a day it doesn't operate?
If you are booked on AA on a QF flight number, then you cannot use electronic upgrade credits to upgrade. If booked on the AA flight number on an AA flight, you can upgrade using electronic upgrade credits as normal
Dave
If you are booked on AA on a QF flight number, then you cannot use electronic upgrade credits to upgrade. If booked on the AA flight number on an AA flight, you can upgrade using electronic upgrade credits as normal
Dave
#4
Join Date: Sep 2000
Location: OH
Programs: AA Lifetime Plat, Marriot Lifetime Gold
Posts: 9,536
Dave is right, you can only use the 500-milers to upgrade on domestic (with a few exceptions based on how AA defines domestic) flights on AA metal with an AA flight number
#5
Original Poster
Join Date: Apr 2010
Programs: AA EXP
Posts: 335
thanks
thanks everyone. Turns out I learned a valuable lesson.
Never before had anyone told me that even though you are flying an AA plane, if it's ticketed under a partner you can't use your elite status perks.
The annoying thing about this was, I WOULD have booked the flight on AA, but for whatever reason AA cannot ticket Premium economy so when booking it via qantas and they asked if I wanted to just do the whole trip from NY and they said it would be an american airline plane I figured, OK why not, I'll juse my 500 mile upgrades for the domestic US leg, turns out it was issued as a QF flight and thus restricted me from doing it.
I ended up calling qantas and having them reticket it for a small fee which assuming I get to use my at this point too many 500 miles upgrade points, will be worth it. But an all around hassle.
Thanks for all the help everyone.
Does anyone think they'll bring back the double elite status miles?
I hope so!
Never before had anyone told me that even though you are flying an AA plane, if it's ticketed under a partner you can't use your elite status perks.
The annoying thing about this was, I WOULD have booked the flight on AA, but for whatever reason AA cannot ticket Premium economy so when booking it via qantas and they asked if I wanted to just do the whole trip from NY and they said it would be an american airline plane I figured, OK why not, I'll juse my 500 mile upgrades for the domestic US leg, turns out it was issued as a QF flight and thus restricted me from doing it.
I ended up calling qantas and having them reticket it for a small fee which assuming I get to use my at this point too many 500 miles upgrade points, will be worth it. But an all around hassle.
Thanks for all the help everyone.
Does anyone think they'll bring back the double elite status miles?
I hope so!
#6
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,552
What date are you travelling? Is there a QF108 on the day you wish to go; if so, change to that and have the PE service the whole way rather than gambling on the possibility of a business class upgrade on AA
#7
Join Date: Sep 2001
Location: los angeles, calif.
Programs: Alaska Airlines Gold MVP
Posts: 7,170
There aren't any exceptions. They can be used on all flights within North America and to/from Bermuda and Hawaii.
#8
Original Poster
Join Date: Apr 2010
Programs: AA EXP
Posts: 335
which I thought was bizarre since my friend JUST flew that in march, but I spoke to multiple people and there was no PE option on a QF plane between LA and NYC
They said those flights only have Business and Econ now
(no first either)
I was confused
:\
#9
Join Date: Jul 2009
Location: AUS / DXB
Programs: BA Silver | AA LT Gold | EY Silver | Marriott LT Titanium
Posts: 1,838
Can 500-mile upgrades be used when the AA flight is booked as an AA flight number on QF ticket stock? That way you could get PE on the transpac while still being able to use the upgrades.
#10
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,552
They said to me they no longer offer PE service on the Qantas planes between LA/SF ---JFK
which I thought was bizarre since my friend JUST flew that in march, but I spoke to multiple people and there was no PE option on a QF plane between LA and NYC
They said those flights only have Business and Econ now
(no first either)
I was confused
:\
which I thought was bizarre since my friend JUST flew that in march, but I spoke to multiple people and there was no PE option on a QF plane between LA and NYC
They said those flights only have Business and Econ now
(no first either)
I was confused
:\
That's why I asked when you were travelling. Qantas is removing 1st class from the JFK-LAX service later in the year ; if travelling before the removal then PE all the way would be the way to go
Dave
#11
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,552
Mileage upgrades can be a problem since AA cannot reissue QF tickets if it is a QF fare.
Dave
#12
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
Yes. If QF had issued the ticket on QF stock with domestic (USA) AA flight numbers then the OP could have used the 500mile upgrades
#13
Join Date: Jul 2009
Location: AUS / DXB
Programs: BA Silver | AA LT Gold | EY Silver | Marriott LT Titanium
Posts: 1,838
Another question I would have is - is it possible to force AA to book PE on BA/QF/etc by forcing a booking into a specific fare code? For example, I know AA doesn't "see" the specific cabin type (premium economy), but what if you call the EXP desk and ask them to book a ticket on BA, and instead of asking for PE, ask them to book it as a T or E fare (PE on BA)?
Just a thought....
Just a thought....
#14
Original Poster
Join Date: Apr 2010
Programs: AA EXP
Posts: 335
Another question I would have is - is it possible to force AA to book PE on BA/QF/etc by forcing a booking into a specific fare code? For example, I know AA doesn't "see" the specific cabin type (premium economy), but what if you call the EXP desk and ask them to book a ticket on BA, and instead of asking for PE, ask them to book it as a T or E fare (PE on BA)?
Just a thought....
Just a thought....
(weird I know)
And to readdress the JFK-SYD PE, yeah I think I'm travelling after they've abolished it
#15
Join Date: Feb 2007
Location: LAX/LHR
Programs: AA EXP
Posts: 294
They said to me they no longer offer PE service on the Qantas planes between LA/SF ---JFK
which I thought was bizarre since my friend JUST flew that in march, but I spoke to multiple people and there was no PE option on a QF plane between LA and NYC
They said those flights only have Business and Econ now
(no first either)
I was confused
:\
which I thought was bizarre since my friend JUST flew that in march, but I spoke to multiple people and there was no PE option on a QF plane between LA and NYC
They said those flights only have Business and Econ now
(no first either)
I was confused
:\