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Personal entertainment devices (PED) on Hawaii 763 (HNL, OGG)? (consolidated)
#1
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Personal entertainment devices (PED) on Hawaii 763 (HNL, OGG)? (consolidated)
Such as the personal entertainment device.....Was talking with the FA on this flight the other day and she said that a lot of people have written to AA about it. These flights are longer than transcons so it should make sense.
The 767-323ER / 763 used in Hawai'i service does not offer Personal Entertainment / Personal Video Devices, nor does it offer the use of Bose Npise-Canceling headsets. Regardless of what it says on aa.com, this has been true since the inception of this thread and continues to be true in June 2012.
======================MODERATOR NOTE====================
The 767-323ER / 763 used in Hawai'i service does not offer Personal Entertainment / Personal Video Devices, nor does it offer the use of Bose Npise-Canceling headsets. Regardless of what it says on aa.com, this has been true since the inception of this thread and continues to be true in June 2012.
Last edited by JDiver; Jun 21, 2012 at 11:36 am Reason: add mod note
#2
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I flew AA 5 (DFW-HNL) a few weeks ago in F, and was disappointed:
1. No more cookies.
2. No more mints.
3. Pre arrival snack of "fruit sampler" is a complete joke. Its 1/2 a pear, an apple slice, 2 crackers and some gross cheese.
Yes, I realize this flight does not make AA money, yet I think AA really needs to improve the catering given the length of the flight.
CO serves a hot sandwich prior to arrival into HNL on IAH-HNL.
1. No more cookies.
2. No more mints.
3. Pre arrival snack of "fruit sampler" is a complete joke. Its 1/2 a pear, an apple slice, 2 crackers and some gross cheese.
Yes, I realize this flight does not make AA money, yet I think AA really needs to improve the catering given the length of the flight.
CO serves a hot sandwich prior to arrival into HNL on IAH-HNL.
#3
Join Date: Aug 2007
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I flew AA 5 (DFW-HNL) a few weeks ago in F, and was disappointed:
1. No more cookies.
2. No more mints.
3. Pre arrival snack of "fruit sampler" is a complete joke. Its 1/2 a pear, an apple slice, 2 crackers and some gross cheese.
Yes, I realize this flight does not make AA money, yet I think AA really needs to improve the catering given the length of the flight.
CO serves a hot sandwich prior to arrival into HNL on IAH-HNL.
1. No more cookies.
2. No more mints.
3. Pre arrival snack of "fruit sampler" is a complete joke. Its 1/2 a pear, an apple slice, 2 crackers and some gross cheese.
Yes, I realize this flight does not make AA money, yet I think AA really needs to improve the catering given the length of the flight.
CO serves a hot sandwich prior to arrival into HNL on IAH-HNL.
I do believe that AA needs to improve both hard and soft product for this route. CO offers IFE and meal service for both cabins. Additionally the IAH-HNL route is considered business first service so they get the sundae treatment.
AA had the chance to upgrade the 767 fleet with built in IFE for all cabins and chose to only to upgrade the business section. AA simply does not compete with ANY carrier to Hawaii.....in terms of inflight service or seating.
#4
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Sure it makes sense that they should provide the IFE units, but then again, they don't serve complimentary food in Y on this flight either -- and they do BOS-LHR which is a considerably shorter flight.
#5
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'Course it could be all those pineapples
Cheers.
#6
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At least they're not charging to use the power ports. I bring my own entertainment along, being a veteran on many MD80 flights without any IFE to speak of.
#7
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Maybe AA needs to fly DFW-HNL-HKG on a widebody
#8
Join Date: Apr 2004
Posts: 5,630
They would rather have customers use B6, VX or even DL (some flights)
as well as use other International airlines if the customer wants the PVE capability.
The response from BOS transcon for PVE competition from B6 and VX was to reduce and eliminate capacity.
AA is so successful they would rather not spend the xtra money to retain customers who want PVE.
They are NOT even spending $ to have GOGO put on the new 738's from the factory, never mind PVE or even XM/Sirrus.
#9
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738s have longer ranges capable of transcons and the newer 738NGs even have AC power ports and laptop slots in the seats. Having inflight internet beats any VPE or IFE out there because the laptop owner has personal freedom to view whatever he/she. In a sense, Gogo is the real AVOD as it allows the passenger to watch youtube videos, download songs off of iTunes, watch TiVo recorded back home, etc. etc. Plus it's less of a hassle to install, and the cost savings are tremendous compared to frequent updates and maintainance required for IFE systems.
Plus laptop, heck even netbook screens are clearer, brighter, and more crispier than the old active matrix style 4:3 screens that are installed in the seatbacks.
Last edited by kebosabi; Feb 24, 2010 at 2:29 pm
#10
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Where has it been proven that AA does not make money on this route? A few conversations with employess does not constitute a reliable source. AA would not have 2 daily flights from DFW if they didn't make money.....remember revenue comes also from the cargo being transported.
I do believe that AA needs to improve both hard and soft product for this route. CO offers IFE and meal service for both cabins. Additionally the IAH-HNL route is considered business first service so they get the sundae treatment.
AA had the chance to upgrade the 767 fleet with built in IFE for all cabins and chose to only to upgrade the business section. AA simply does not compete with ANY carrier to Hawaii.....in terms of inflight service or seating
I do believe that AA needs to improve both hard and soft product for this route. CO offers IFE and meal service for both cabins. Additionally the IAH-HNL route is considered business first service so they get the sundae treatment.
AA had the chance to upgrade the 767 fleet with built in IFE for all cabins and chose to only to upgrade the business section. AA simply does not compete with ANY carrier to Hawaii.....in terms of inflight service or seating
That being said, Hawaii may be a better use of the planes than adding a 26th daily flight between DFW and LAX. So, given the desires of AA's best FFers, AA has always kept the Hawaii service and even expanded it at times.
As for in-flight service, CO does a MODIFIED version of BusinessFirst out of IAH (not full BusinessFirst, see threads in CO forum). If you were unhappy with AA's service, write a brief, concise note to AA customer service and let know nicely what you were specifically dissatisfied with.
Just for historical record, Hawaii has been a money-losing proposition for US carriers at least since the 70's.
#11
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Why would UA run four daily SFO-HNL flights, compared to AA's single SFO-HNL flight, if they're not profitable? Seems like they'd only want to run one or two if that was the case.
#12
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ANY carrier? Have you ridden Hawaiian lately?
But yes, AA has a relatively shoddy product in anything other than the 763 to Hawai'i.
But yes, AA has a relatively shoddy product in anything other than the 763 to Hawai'i.
Where has it been proven that AA does not make money on this route? A few conversations with employess does not constitute a reliable source. AA would not have 2 daily flights from DFW if they didn't make money.....remember revenue comes also from the cargo being transported.
I do believe that AA needs to improve both hard and soft product for this route. CO offers IFE and meal service for both cabins. Additionally the IAH-HNL route is considered business first service so they get the sundae treatment.
AA had the chance to upgrade the 767 fleet with built in IFE for all cabins and chose to only to upgrade the business section. AA simply does not compete with ANY carrier to Hawaii.....in terms of inflight service or seating.
I do believe that AA needs to improve both hard and soft product for this route. CO offers IFE and meal service for both cabins. Additionally the IAH-HNL route is considered business first service so they get the sundae treatment.
AA had the chance to upgrade the 767 fleet with built in IFE for all cabins and chose to only to upgrade the business section. AA simply does not compete with ANY carrier to Hawaii.....in terms of inflight service or seating.
#13
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This is the part I have a hard time comprehending. Why NOT install Gogo on the 738s rather than on the MD-80s they are trying to phase out? Why spend $ on Gogo for MD-80s and not spend $ on Gogo for 738s which are clearly going to become AA's main workforce
738s have longer ranges capable of transcons and the newer 738NGs even have AC power ports and laptop slots in the seats. Having inflight internet beats any VPE or IFE out there because the laptop owner has personal freedom to view whatever he/she. In a sense, Gogo is the real AVOD as it allows the passenger to watch youtube videos, download songs off of iTunes, watch TiVo recorded back home, etc. etc. Plus it's less of a hassle to install, and the cost savings are tremendous compared to frequent updates and maintainance required for IFE systems.
Plus laptop, heck even netbook screens are clearer, brighter, and more crispier than the old active matrix style 4:3 screens that are installed in the seatbacks.
738s have longer ranges capable of transcons and the newer 738NGs even have AC power ports and laptop slots in the seats. Having inflight internet beats any VPE or IFE out there because the laptop owner has personal freedom to view whatever he/she. In a sense, Gogo is the real AVOD as it allows the passenger to watch youtube videos, download songs off of iTunes, watch TiVo recorded back home, etc. etc. Plus it's less of a hassle to install, and the cost savings are tremendous compared to frequent updates and maintainance required for IFE systems.
Plus laptop, heck even netbook screens are clearer, brighter, and more crispier than the old active matrix style 4:3 screens that are installed in the seatbacks.
Gogo was installed on 150 MD80s - out of ~235 MD80s in the fleet. AA will install Gogo on the 738s. Not sure why you are suggesting otherwise.
#14
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This is only true if you do not credit the flight for award tickets used on it. If one route is rarely used for award flights, and another route is often used, and AA didn't give the second route credit for the award tickets, then AA would appear to lose on the second route, and close that route. Since people will use those miles, they will move on to route #3, which will then appear unprofitable and get closed, and next will be route #4. Pretty soon, the only routes AA flies will be ones where nobody wants to use miles. Of course, the AAdvantage program won't engender much loyalty then.
#15
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This is only true if you do not credit the flight for award tickets used on it. If one route is rarely used for award flights, and another route is often used, and AA didn't give the second route credit for the award tickets, then AA would appear to lose on the second route, and close that route. Since people will use those miles, they will move on to route #3, which will then appear unprofitable and get closed, and next will be route #4. Pretty soon, the only routes AA flies will be ones where nobody wants to use miles. Of course, the AAdvantage program won't engender much loyalty then.
For us, the FFers expected service from the West Coast (LAX/SFO) as well as DFW (and ORD) to HNL.
Just a note for the younger folks, right after airline deregulation in 1978, AA dropped a number of unprofitable routes, including completely pulling out of Hawaii. Later on in the 80's, after the advent of the AAdvantage program, AA re-entered Hawaii mostly because of its best customers' desires.