aa.com Date Flexible Searches suspended indefinitely

 

Old Jan 30, 10, 8:55 am
  #1
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aa.com Date Flexible Searches suspended indefinitely

I'm not seeing the option for flexible date searches this morning.
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Old Jan 30, 10, 9:00 am
  #2
 
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without more info, I'll take a stab at it:

If you are talking about searching for flights on AA.com, the "Price and Schedule" option gives a look on either side of your chosen date.
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Old Jan 30, 10, 9:04 am
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"Dates Felixble" no longer an option?

Maybe I haven't had enough coffee in me yet, but it appears the "dates flexible" option has disappeared from aa.com. That was one of my most used features of the site!
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Old Jan 30, 10, 9:12 am
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Originally Posted by flipside View Post
Maybe I haven't had enough coffee in me yet, but it appears the "dates flexible" option has disappeared from aa.com. That was one of my most used features of the site!

I just saw that this morning. I called the AA.com Web Services customer service and they said that this Date Flexible search has been suspended indefinitely. I have no clue why they would disable one of the most useful searches on their booking tab....BUT...I did write into them requesting that they reinstate this search.

If you want it to come back I strongly recommend taking the time to send them an email at

https://www.aa.com/contactAA/viewEma...me=webServices

Please also take the time to call them at 1-800-222-2377 and ask that it be reinstated

The more people that write in and/or call the better chance that they will put this back on the site. They just changed this last night (Jan. 29th)

Last edited by Gregflyer; Jan 30, 10 at 9:26 am
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Old Jan 30, 10, 9:15 am
  #5
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I am referring to the ability to search 31 day blocks by checking the flexible date box pre query. The box is gone. And while I'm at it, when making a reservation query now, there appears to be a choice of "Flight Only" or "Flight & Hotel"...("Save!") boxes.

Last edited by alien; Jan 30, 10 at 9:22 am
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Old Jan 30, 10, 9:15 am
  #6
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It is still visible on award searches.

For a paid ticket, choose the price and schedule option and it shows the prices for 8 days - and the option of scrolling left/right for an add'l 3 days.
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Old Jan 30, 10, 9:19 am
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Originally Posted by bdemaria View Post
It is still visible on award searches.

For a paid ticket, choose the price and schedule option and it shows the prices for 8 days - and the option of scrolling left/right for an add'l 3 days.
Yes, but the Dates Flexible search lets you search fares for a full 31 days just by entering the # of nights you are staying and you could easily change the # of nights to run a new fare search. The Price & Schedule search is limited to 7 days and will only let you scroll 3 days once

Last edited by Gregflyer; Jan 30, 10 at 9:25 am
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Old Jan 30, 10, 9:44 am
  #8
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Two threads started within ten minutes of each other have been merged, and the thread has been retitled to reflect the actual state of affairs.

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Old Jan 30, 10, 10:51 am
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ITA has month long searches
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Old Jan 30, 10, 10:59 am
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Has AA formally announced this change?

Last edited by masonp123; Jan 30, 10 at 11:00 am Reason: clarity
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Old Jan 30, 10, 11:02 am
  #11
 
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As an alternative if AA makes this permanent, Travelocity has a good flexible search but it only works for domestic.

This move kind of looks like a hindrance to finding the cheapest fares. Imagine that!
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Old Jan 30, 10, 11:10 am
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Ditto. Used this feature all the time, including trying early today. Maybe a Dallas programmer is still upset with the Cowboys!
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Old Jan 30, 10, 1:34 pm
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Big

I, too, used this feature a lot. Thankfully, there are other sites and methods for getting the information I need. I wrote to AA to express my disappointment.
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Old Jan 30, 10, 1:59 pm
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Standard response from AA:

"Thank you for your message to AA.com and for taking the time to inform
us of this error.

We have reported this issue to our programmers for further research and
correction. We appreciate your patience while we continue to
technically fine-tune the website.

Thanks again for writing to AA.com. Please know that we are working hard
to create a convenient travel experience for you. From logging on to
taking off, American Airlines wants to be your airline of choice."

Not sure how this is an "error." Perhaps of judgment? But they did get back to me in under an hour.
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Old Jan 30, 10, 2:06 pm
  #15
 
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Hi there -

It is a tool I use also - so after reading this thread - I sent an email through the website (only a couple of hours ago) and just received this response:

Dear ...

Thank you for your interest in American Airlines. We want to respond to
you, our AAdvantage Platinum customer first.

I'm sorry however the "Dates Flexible" feature is no longer available.

Please know that we pay close attention to comments, like yours, so that
we may better gauge trends in the industry and meet the needs of our
passengers. Accordingly, I have sent your feedback on to the appropriate
management team for their review.

We appreciate your visit to the American Airlines website, AA.com.


Sincerely,
[redacted]
AA.com Web Services
American Airlines, Inc.


sounds pretty permanent from the response ...

Last edited by magic111; Jan 30, 10 at 4:01 pm Reason: redacted employee name
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