Hilton HHonors Gold courtesy of AA
Aug 27, 2012, 5:29 pm
#151
Moderator: New York City and FlyerTalk Evangelist
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
Success
OK, it took a while, but as an existing HHonors member who did receive the targeted email from AA, I was finally able to get HH customer service to process my status upgrade thru March 2014. It took 3 emails and 2.5 weeks (phoning is probably faster):
8/10/12 - I emailed HH CS stating that I received the AA offer and was contacting them to process my status upgrade as per the T&C. I included a copy of the AA email and a link to the T&C.
8/18/12 - HH CS responded that the offer is only available to targeted members
but that they would offer me 2500 bonus points for next stay within 60 days.
8/19/12 - I responded to reiterate that I was targeted and available to existing HH members as per the T&C. Stated that I hoped they would be honoring the terms of the promotion as advertised.
8/20/12 - HH Email Coordinator responded apologizing for misunderstanding and asking for copy of AA email that I received.
8/21/12 - I forwarded another copy of the AA email, the link to the T&C, and a quote of the T&C:
8/27/12 - HH Development Coach responded that my status had been upgraded to Gold through March 2014 as per the promotion. ^
Phew! 8/18/12 - HH CS responded that the offer is only available to targeted members
but that they would offer me 2500 bonus points for next stay within 60 days.8/19/12 - I responded to reiterate that I was targeted and available to existing HH members as per the T&C. Stated that I hoped they would be honoring the terms of the promotion as advertised.
8/20/12 - HH Email Coordinator responded apologizing for misunderstanding and asking for copy of AA email that I received.
8/21/12 - I forwarded another copy of the AA email, the link to the T&C, and a quote of the T&C:
2. If you're already an HHonors member, please contact Hilton Reservations and Customer Care so your account can be updated to qualify for this offer. Offer is valid for the recipient of this email only and is non-transferable. You must update your account by November 28, 2012 to obtain Gold status, which will be valid through March 2014. Thereafter, standard requirements must be met to maintain Gold status. Gold status member may choose from a variety of on-property benefits, which vary by hotel and are subject to availability.
Aug 27, 2012, 6:36 pm
#152
Join Date: Oct 2009
Location: ATL
Programs: AA GLD 1MM DL PLT
Posts: 351
I finally just made a new account. It'll be easier to merge them later than fight with hhonors now.
Aug 27, 2012, 10:57 pm
#153
Join Date: Dec 2005
Location: You have to ask?
Programs: AA EXP 2MM
Posts: 1,102
I finally just gave up. I was targeted, but they refused to honor their offer.It will be easier to book with Hyatt, Marriott or Sheraton. I've lost interest in dealing with Hilton.
Nov 10, 2012, 5:37 pm
#154
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 17,481
Has anyone received their 50,000 HH points bonus from this yet?