500 mile upgrade Stickers pulled separately for elites traveling together >2009
#46
Join Date: Feb 2008
Posts: 2,172
The first result described is the way this situation should be processed. If another passenger is using your upgrade priority to upgrade, the stickers should come from your account. If you don't want them to use your stickers, don't let them use your priority. IMO, the friend should give you $30 per sticker so you can replace them.
The second situation is the anomaly.
The second situation is the anomaly.
First case is the anomaly, the second is how its suppose to function currently.
I think the first case may be the result of the agent doing some proactive work on her behalf and specifically made sure that the stickers will come out of EXP's account. If this had been done the normal way (over the phone before any upgrades cleared), I am positive the outcome would be stickers pulled out of the PLT's account.
#47
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,526
This is true as of few months ago, but with the new process, the opposite is true.
First case is the anomaly, the second is how its suppose to function currently.
I think the first case may be the result of the agent doing some proactive work on her behalf and specifically made sure that the stickers will come out of EXP's account. If this had been done the normal way (over the phone before any upgrades cleared), I am positive the outcome would be stickers pulled out of the PLT's account.
First case is the anomaly, the second is how its suppose to function currently.
I think the first case may be the result of the agent doing some proactive work on her behalf and specifically made sure that the stickers will come out of EXP's account. If this had been done the normal way (over the phone before any upgrades cleared), I am positive the outcome would be stickers pulled out of the PLT's account.
Cheers.
#48
Join Date: Feb 2008
Posts: 2,172
My wife has 5-10 of the 500 mile upgrades in her account but she lost Gold status 2 years ago (her employer contracts with CO now). However, I have ExPlat status and we are flying in a few weeks and put in upgrade requests. I'd like her to use the upgrades from her account rather than the ones in my account for her upgrade but I'm not sure they'll be able to do that. Anyone know?
If you do have stickers in your account, I would make sure to check with the agent at the airport.
#49
Moderator: New York City and FlyerTalk Evangelist
Original Poster
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
My wife has 5-10 of the 500 mile upgrades in her account but she lost Gold status 2 years ago (her employer contracts with CO now). However, I have ExPlat status and we are flying in a few weeks and put in upgrade requests. I'd like her to use the upgrades from her account rather than the ones in my account for her upgrade but I'm not sure they'll be able to do that. Anyone know?
#50
Join Date: Jul 2007
Location: NYC-BNA
Programs: Lifetime Plat/4mm miles, Starwood, HiltonHonors
Posts: 657
Considering the new information provided in this thread, you should have safely ignored the Agent's warning or tried to re-confirm with another agent. When I try to link upgrades (since the new system), I am often (feels like almost always) told that the stickers will come out of my account. I ignore and have never had stickers being pulled from my account in any case since late last year when the change went in effect.
#51
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,526
I don't think so. The actual policy seems pretty straightforward (from each account), and this seems pretty consistent when handled by the automatic system. Seems only to get murky when agents (who may not be as familiar with the rules as the automated system) get involved. So, I'd say that the policy is clear and (almost-)universally applied. When agents get involved, though, anything can be made to happen, as always.
Cheers.
Cheers.
#52
Join Date: Apr 2009
Location: St. Croix, US Virgin Islands
Programs: AAdvantage PLT-Pro, Priority Club Plt, Hilton Gold, Hyatt
Posts: 130
Which Account Will Stickers Come From Confusion
I know this has been discussed here before but a search came up with only some older information.
My wife (GLD) and I (EXP) are on a weekend getaway. Separate PNRs, linked to not separate on UGs. UGs came thru well in advance for the trip and and already have for return tomorrow. I thought because of the linking that the coupons would come out of my account but it looks like it came out of hers. She now has none and I still have 7 which is more than needed. I called the EXP line to ask it we could have them taken out of my account when we check-in tomorrow and was told that they do come from my account.....well they didn't.
My question: Can I just ask the TA on C/I to use my coupons or should I go ahead and purchase them for her?
My wife (GLD) and I (EXP) are on a weekend getaway. Separate PNRs, linked to not separate on UGs. UGs came thru well in advance for the trip and and already have for return tomorrow. I thought because of the linking that the coupons would come out of my account but it looks like it came out of hers. She now has none and I still have 7 which is more than needed. I called the EXP line to ask it we could have them taken out of my account when we check-in tomorrow and was told that they do come from my account.....well they didn't.
My question: Can I just ask the TA on C/I to use my coupons or should I go ahead and purchase them for her?
#53
Join Date: Feb 2008
Posts: 2,172
See this thread: http://www.flyertalk.com/forum/ameri...er-2009-a.html
Many agents are still not familiar with (now not so) recent change. So most think they will come out of the EXP account, but that is not the case.
Yes, you can ask the TA to use your stickers instead of hers. Let us know what you find out.
Many agents are still not familiar with (now not so) recent change. So most think they will come out of the EXP account, but that is not the case.
Yes, you can ask the TA to use your stickers instead of hers. Let us know what you find out.
#54
Join Date: Dec 2009
Location: New York City
Programs: AA EXP 1MM, SaksFirst Plat (hey, if we're listing loyalty programmes....)
Posts: 87
PUJ Ticketing Agent - Unaware of U/G Policies and almost caused downgrade...
Flew out of PUJ yesterday with Mr. ugorightigoleft, who is a PLT. We cleared the u/g at 100 hours, and he bought segments for my account (which we always do for the u/g's when travelling together, and had just done on the flight down last week). We get to the counter, and TA refuses to take the segments from my account. I explain to her the process multiple times, but she continues to press me that she cannot clear us because my hubby didn't have enough stickers in HIS account (which is totally wrong, given what we have done in the past). Hubby then told her he was happy to buy them on the spot if that would ease the process, as we know we will use them either way. The TA instead says absolutely nothing, takes her sweet time to tag our bags, then hands us BPs with economy seats on them without saying a word. Basically she had taken us out of business class, and rebooked us into economy, then put us on the airport u/g list (I would assume...who knows). I immediately asked for a supervisor, who took care of the situation very quickly and we were back into our original upgraded seats. The TA clearly did not know what she was doing, and was too lazy to ask for help or otherwise deal with our situation. No apologies from either the TA or the supervisor either. Did not leave a very good taste in our mouths, to say the least!
If in PUJ, be warned...
If in PUJ, be warned...
#55
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
In my opinion, you'd do us all a favor - including the PUJ staff - by going to aa.com and sending them an e-mail detailing what happened. Some folks need some retraining... and it sounds like the supervisor may not be the person to provide it or direction to employees under his/her supervision.
#56
Join Date: Dec 2009
Location: New York City
Programs: AA EXP 1MM, SaksFirst Plat (hey, if we're listing loyalty programmes....)
Posts: 87
In my opinion, you'd do us all a favor - including the PUJ staff - by going to aa.com and sending them an e-mail detailing what happened. Some folks need some retraining... and it sounds like the supervisor may not be the person to provide it or direction to employees under his/her supervision.
#57
Join Date: Apr 2009
Location: St. Croix, US Virgin Islands
Programs: AAdvantage PLT-Pro, Priority Club Plt, Hilton Gold, Hyatt
Posts: 130
I know this has been discussed here before but a search came up with only some older information.
My wife (GLD) and I (EXP) are on a weekend getaway. Separate PNRs, linked to not separate on UGs. UGs came thru well in advance for the trip and and already have for return tomorrow. I thought because of the linking that the coupons would come out of my account but it looks like it came out of hers. She now has none and I still have 7 which is more than needed. I called the EXP line to ask it we could have them taken out of my account when we check-in tomorrow and was told that they do come from my account.....well they didn't.
My question: Can I just ask the TA on C/I to use my coupons or should I go ahead and purchase them for her?
My wife (GLD) and I (EXP) are on a weekend getaway. Separate PNRs, linked to not separate on UGs. UGs came thru well in advance for the trip and and already have for return tomorrow. I thought because of the linking that the coupons would come out of my account but it looks like it came out of hers. She now has none and I still have 7 which is more than needed. I called the EXP line to ask it we could have them taken out of my account when we check-in tomorrow and was told that they do come from my account.....well they didn't.
My question: Can I just ask the TA on C/I to use my coupons or should I go ahead and purchase them for her?
#58
Join Date: Jul 2009
Programs: AA PLAT SPG DL
Posts: 153
differing status
Spent most of the past 5 years traveling as a GLD with Plat Spouse. We ran into many variations of the sticker problem over the years. My understand became that the agent had to remove the upgrade from one passenger (which would redeposit the stickers), then try to upgrade on the spot, IF THERE WAS STILL AVAILABILITY AND NO ONE ELSE MOVED AHEAD ON THE LIST! Occasionally we were told that to use my stickers, we would only have gold priority (Not true per AA, but never put to the test), or a variety of other stories. Now, both being PLAT, and with the rules changing, Can't help you out. But perhaps old reservations will still go by old rules, if there is an occasional outlier in the next few months in these results.
#59
Moderator: New York City and FlyerTalk Evangelist
Original Poster
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
Flew out of PUJ yesterday with Mr. ugorightigoleft, who is a PLT. We cleared the u/g at 100 hours, and he bought segments for my account (which we always do for the u/g's when travelling together, and had just done on the flight down last week). We get to the counter, and TA refuses to take the segments from my account. I explain to her the process multiple times, but she continues to press me that she cannot clear us because my hubby didn't have enough stickers in HIS account (which is totally wrong, given what we have done in the past). Hubby then told her he was happy to buy them on the spot if that would ease the process, as we know we will use them either way. The TA instead says absolutely nothing, takes her sweet time to tag our bags, then hands us BPs with economy seats on them without saying a word. Basically she had taken us out of business class, and rebooked us into economy, then put us on the airport u/g list (I would assume...who knows). I immediately asked for a supervisor, who took care of the situation very quickly and we were back into our original upgraded seats. The TA clearly did not know what she was doing, and was too lazy to ask for help or otherwise deal with our situation. No apologies from either the TA or the supervisor either. Did not leave a very good taste in our mouths, to say the least!
If in PUJ, be warned...
If in PUJ, be warned...
#60
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
Questions regarding upgrading a companion who has status
For the last several years I have traveled fairly often with my assistant. In the beginning, I would book our tickets on 1 pnr, request upgrades, and buy 500 mile stickers for my account. All worked fine until she made gold last year.
I continued to put upgrades in my account and then learned that I could not check her in online unless she had upgrades in her account. My guess was that even though she upgraded based on my status, the check in program wanted to take upgrades from her account because she was gold. This meant I had to check in at the counter and have them pull the upgrades from my account. No problem.
In preparation for our last trip, I went ahead and bought upgrades for the entire trip in her account. We did not clear in advance and went on the airport list. The Angel at the Stl AC said that it would be a problem for her to clear at the gate unless the upgrades were in my account because she was upgrading based on my status. I questioned her for a while and finally bought upgrades for my account. Now I had them in both accounts. Then,even though we had requested do not separate, they upgraded me and left her in coach but that is for another thread.
When I got home, I talked with an Advantage supervisor and she told me the upgrades had to be in my account since she was upgrading based on my status. She also said the airport agents may take them from either account but did not have to as they technically should come from my account. To her credit she did offer to move the upgrades around.
We have two trips coming up in November and I am curious if anyone has any insight or experience dealing with this. It seems to me that advantage has one rule and aa.com online check in has another.
I continued to put upgrades in my account and then learned that I could not check her in online unless she had upgrades in her account. My guess was that even though she upgraded based on my status, the check in program wanted to take upgrades from her account because she was gold. This meant I had to check in at the counter and have them pull the upgrades from my account. No problem.
In preparation for our last trip, I went ahead and bought upgrades for the entire trip in her account. We did not clear in advance and went on the airport list. The Angel at the Stl AC said that it would be a problem for her to clear at the gate unless the upgrades were in my account because she was upgrading based on my status. I questioned her for a while and finally bought upgrades for my account. Now I had them in both accounts. Then,even though we had requested do not separate, they upgraded me and left her in coach but that is for another thread.
When I got home, I talked with an Advantage supervisor and she told me the upgrades had to be in my account since she was upgrading based on my status. She also said the airport agents may take them from either account but did not have to as they technically should come from my account. To her credit she did offer to move the upgrades around.
We have two trips coming up in November and I am curious if anyone has any insight or experience dealing with this. It seems to me that advantage has one rule and aa.com online check in has another.