Help! AA agent unable to find CX award seat I could see 27 Feb 2010
Oct 27, 2009, 8:17 pm
#1
Original Poster
Join Date: Nov 2008
Posts: 371
Help! AA agent unable to find CX award seat I could see 27 Feb 2010
I want to book the following AA award ticket from Hongkong to Los Angeles, one-way business.
Feb 27 HKG - LAX, flight # CX880, Business Code U
I saw the award ticket is avaliable on cathaypacific's flight awards redeem website.
I've called 5 AAdvatange agents in the past two days, they all could NOT see the ticket for me.
What's the problem here? Is there a delay of more than two days for AA to see CX's award ticket?
Anyother website that I can find the available award ticket from CX?
Thanks a lot.
PS: The cathaypacific's flight awards redeem website which I found the ticket
https://www.cathaypacific.com/cpa/en...edemptionLogin
Feb 27 HKG - LAX, flight # CX880, Business Code U
I saw the award ticket is avaliable on cathaypacific's flight awards redeem website.
I've called 5 AAdvatange agents in the past two days, they all could NOT see the ticket for me.
What's the problem here? Is there a delay of more than two days for AA to see CX's award ticket?
Anyother website that I can find the available award ticket from CX?
Thanks a lot.
PS: The cathaypacific's flight awards redeem website which I found the ticket
https://www.cathaypacific.com/cpa/en...edemptionLogin
Oct 27, 2009, 9:25 pm
#2
Join Date: Oct 2002
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I had the same issue. I remembered someone saying that sometimes agents could only see cx availability via native sabre. I told the agent this and she said she did not know native sabre. She asked another agent who knew native and sure enough, it was available!
So try asking the agent to try booking it via native sabre.
I had the same issue. I remembered someone saying that sometimes agents could only see cx availability via native sabre. I told the agent this and she said she did not know native sabre. She asked another agent who knew native and sure enough, it was available!
So try asking the agent to try booking it via native sabre.
Oct 27, 2009, 10:40 pm
#3
Original Poster
Join Date: Nov 2008
Posts: 371
Thaks! I'm curious what is "Native Sabre"?
I'm curious what is "Native Sabre"?
Oct 28, 2009, 11:14 am
#4
Original Poster
Join Date: Nov 2008
Posts: 371
I managed to speak to a suprvisor. She told me she were trained to use "native sabra". But after 1991, AA stopped using the "native sabra" & she could not access the "native nabra" anymore. She suggeste me to go to the airport to see if there is any agent there use "native sabra", but she also indcated agents there were not as exprienced as her. Horrible!
Oct 28, 2009, 11:33 am
#5
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I guess what you are calling native sabre is what is commonly also called QUIKRES.
Discussions in the oneworld award sticky at the top of the page discuss that it is neccessary to use QUIKRES for RJ but I have never seen someone claiming it had to be used for CX
The link you provided is for a login page so can not see the availability that you claim. When I search using BAEC (another oneworld partner) there is no availability for 2/27 in business.
Perhaps this is an award that is only available for asiamiles but not the oneworld partners. Maybe someone else can confirm for another partner
Discussions in the oneworld award sticky at the top of the page discuss that it is neccessary to use QUIKRES for RJ but I have never seen someone claiming it had to be used for CX
The link you provided is for a login page so can not see the availability that you claim. When I search using BAEC (another oneworld partner) there is no availability for 2/27 in business.
Perhaps this is an award that is only available for asiamiles but not the oneworld partners. Maybe someone else can confirm for another partner
Oct 28, 2009, 12:12 pm
#6
Join Date: Apr 2000
Posts: 2,637
Perhaps the title should be revised to award 'seat or availability' instead of ticket. I was concerned since I have a recently ticketed itinerary on CX. There have been a few instances from travellers in the OW forum whose 'ticket' was handled incorrectly by AA or CX and the confirmed space was lost.
Oct 28, 2009, 4:24 pm
#7
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I would not be surprised if this was the case. In looking for U tickets SYD-LAX/SFO I could see as many as 4 award seats on QF site but AA agent could not see any. I suspect they were available for QF FF only - what a shock - AA FFs get shafted again by another OW "partner"!
Oct 28, 2009, 7:15 pm
#8
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I would not be surprised if this was the case. In looking for U tickets SYD-LAX/SFO I could see as many as 4 award seats on QF site but AA agent could not see any. I suspect they were available for QF FF only - what a shock - AA FFs get shafted again by another OW "partner"!
Oct 28, 2009, 7:31 pm
#9
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Perhaps the OP has his dates mixed up...but I just checked the CX ( Asiamiles) site and there is nothing available on 2/27.... no wonder AA was unable to see it.
mike
mike
Oct 28, 2009, 7:44 pm
#10
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Oct 28, 2009, 7:48 pm
#11
Original Poster
Join Date: Nov 2008
Posts: 371
Hi Mike,
Thanks for the reminder.
The seat is NOT avalialbe anymore. It was avaliable on CX website since Sunday until today morning. I called AA agent on Sunday, Monday, and today morning. They could not find the seat for me.
The CX website was maintained and updated today noon (I was not able to login during the 4-hour maintainence). Now they have added Feb 26, Feb 28 and removed Feb 27 ( U
class)
Thanks for the reminder.
The seat is NOT avalialbe anymore. It was avaliable on CX website since Sunday until today morning. I called AA agent on Sunday, Monday, and today morning. They could not find the seat for me.
The CX website was maintained and updated today noon (I was not able to login during the 4-hour maintainence). Now they have added Feb 26, Feb 28 and removed Feb 27 ( U
class)
Last edited by milaohu; Oct 28, 2009 at 7:57 pm
Oct 28, 2009, 7:55 pm
#12
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Join Date: Nov 2008
Posts: 371
Is the following route possible for a one-way ticket?
Feb 25 CSX-HKG, 11:30 - 13:15
Feb 26 HKG-LAX, 23:45 - 20:15
The transfer at HKG is more than 24 hours, which normally is not permitted.
But this is the shortest possible connection, as there is no flight CSX-HKG on Feb 26, and no seat HKG-LAX on Feb 25.
Feb 25 CSX-HKG, 11:30 - 13:15
Feb 26 HKG-LAX, 23:45 - 20:15
The transfer at HKG is more than 24 hours, which normally is not permitted.
But this is the shortest possible connection, as there is no flight CSX-HKG on Feb 26, and no seat HKG-LAX on Feb 25.
Oct 28, 2009, 8:59 pm
#13
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Is the following route possible for a one-way ticket?
Feb 25 CSX-HKG, 11:30 - 13:15
Feb 26 HKG-LAX, 23:45 - 20:15
The transfer at HKG is more than 24 hours, which normally is not permitted.
But this is the shortest possible connection, as there is no flight CSX-HKG on Feb 26, and no seat HKG-LAX on Feb 25.
Feb 25 CSX-HKG, 11:30 - 13:15
Feb 26 HKG-LAX, 23:45 - 20:15
The transfer at HKG is more than 24 hours, which normally is not permitted.
But this is the shortest possible connection, as there is no flight CSX-HKG on Feb 26, and no seat HKG-LAX on Feb 25.
Oct 28, 2009, 9:01 pm
#14
Join Date: May 2004
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However, today I was calling to change the date for one of the CX flights. BA.com showed availability but the first agent I called said none. Hung up and called right back. The second agent could see it right away. I can't really tell if it was competency or system problem.
This would be my guess as well.
Oct 28, 2009, 9:22 pm
#15
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There is availabiliity HKG/SFO on 2/26, 2/28, 2/29 however.
mike
mike