Missing / someone else used / unauthorized use my SWU / VIP / eVIP (merged)
Nov 9, 2006, 5:41 pm
#1
Original Poster
Join Date: Mar 2005
Location: NYC
Programs: AA EXP 2MM; SPG GLD; Hilton GLD
Posts: 340
Missing / someone else used / unauthorized use my SWU / VIP / eVIP (merged)
I received my upgrade summary via e-mail today and noticed that I had one less eVIP than I should. AAdvantage CS was able to tell me the name of the person who had used it, but I had never heard of them and certainly hadn't requested an upgrade.
Upon further research, the rep told me that sometimes, upgrades are incorrectly pulled from the wrong account when the EXP desk switches between calls and neglects to change the account they're working on.
Never heard of this happening, but certainly something to look out for.
Upon further research, the rep told me that sometimes, upgrades are incorrectly pulled from the wrong account when the EXP desk switches between calls and neglects to change the account they're working on.
Never heard of this happening, but certainly something to look out for.
Nov 9, 2006, 5:46 pm
#3
Original Poster
Join Date: Mar 2005
Location: NYC
Programs: AA EXP 2MM; SPG GLD; Hilton GLD
Posts: 340
Originally Posted by alliance
Did they add one back to your account?
Nov 9, 2006, 5:47 pm
#4
Join Date: Sep 2004
Location: MSP (and will only fly NWA in re-routes if I HAVE to)
Programs: AA EXP (4.5MM), hotel programs as needed
Posts: 5,800
Had it happen with miles (3 x 90k J awards) once.
A call to EXP desk resolved it and it was fixed within a few hours.
The whole issue about the 'security question' that could stop this from happening is a mystery. What happened probably is that your AAdvantage number was typed in place of the proper number (tranposed or other) and since your account had the proper eVIP left (or miles in my case) the transaction went thru.
They are supposed to ask a 'security question' when making the removal (typically *****************) but this appears common that they do not do it 100%.
Yup . pays to keep track of your Miles/eVIP balances! Hope it reappears back in your account soon. My error was fixed very quickly!
A call to EXP desk resolved it and it was fixed within a few hours.
The whole issue about the 'security question' that could stop this from happening is a mystery. What happened probably is that your AAdvantage number was typed in place of the proper number (tranposed or other) and since your account had the proper eVIP left (or miles in my case) the transaction went thru.
They are supposed to ask a 'security question' when making the removal (typically *****************) but this appears common that they do not do it 100%.
Yup . pays to keep track of your Miles/eVIP balances! Hope it reappears back in your account soon. My error was fixed very quickly!
Last edited by JGR01; Nov 9, 2006 at 6:02 pm
Nov 9, 2006, 6:00 pm
#5
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Good luck on getting that VIP back, jkirsch - and please let us know how this resolves.
Last week I transferred a VIP to another's PNR, and the AAgent asked me several "security questions" (I'm loath to state what those questions were on a public forum, however.) I can't say I minded one bit. ^
Last week I transferred a VIP to another's PNR, and the AAgent asked me several "security questions" (I'm loath to state what those questions were on a public forum, however.) I can't say I minded one bit. ^
Nov 9, 2006, 6:16 pm
#6
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,526
Originally Posted by JDiver
and the AAgent asked me several "security questions" (I'm loath to state what those questions were on a public forum, however.) I can't say I minded one bit. ^
What is your quest?
What is the airspeed velocity of an unladen swallow?
Cheers.
Nov 9, 2006, 6:24 pm
#7
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
ROFL! Now you'll probably let the falcon questions out of the bag too... I have to admit I was impressed they did ask me several questions, and not just ...-u-me I was the VIP "owner."
Enjoy LON, and have great flights!
Enjoy LON, and have great flights!
Originally Posted by brp
What is your name?
What is your quest?
What is the airspeed velocity of an unladen swallow?
Cheers.
What is your quest?
What is the airspeed velocity of an unladen swallow?
Cheers.
Nov 9, 2006, 6:25 pm
#8
Join Date: Jan 2003
Location: FLL
Programs: AA Gold 1MM
Posts: 1,212
Originally Posted by brp
What is your name?
What is your quest?
What is the airspeed velocity of an unladen swallow?
Cheers.
What is your quest?
What is the airspeed velocity of an unladen swallow?
Cheers.
http://www.style.org/unladenswallow/
Last edited by ByeByeDelta; Nov 9, 2006 at 6:26 pm Reason: added link
Nov 9, 2006, 6:26 pm
#9
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,526
Originally Posted by ByeByeDelta
African or European?
Cheers.
Nov 9, 2006, 6:33 pm
#10
Join Date: Feb 2006
Location: DC Metro (WAS--DCA/IAD/BWI)
Programs: AA Plat 2MM, OW Sapphire, QF Bronze, Marriott Silver, Starwood Gold; National Emerald
Posts: 2,533
Originally Posted by brp
Originally Posted by brp
What is your name?
What is your quest?
What is the airspeed velocity of an unladen swallow?
Cheers.
What is your name?
What is your quest?
What is the airspeed velocity of an unladen swallow?
Cheers.
Originally Posted by ByeByeDelta
Nov 9, 2006, 6:54 pm
#11
Join Date: Mar 2000
Location: Encino, CA USA
Programs: AA EP
Posts: 136
What ....is your favorite colour?
Nov 9, 2006, 8:36 pm
#12
Join Date: Nov 2006
Programs: AA EXP, UA PE, SPG PLT, HH Diamond, Marriott PLT
Posts: 4
Yes, I have experienced the same where my VIP upgrades were incorrrectly reduced. A quick call to the EXP desk and they took care of crediting my account. It took a couple weeks, but was done with no hassle.
I guess if you are desperate for an upgrade and have no VIP's left, wouldn't hurt to give AA a call and see if they give you an upgrade on someone else's dime. Not sure how that would work out in the end.....
I guess if you are desperate for an upgrade and have no VIP's left, wouldn't hurt to give AA a call and see if they give you an upgrade on someone else's dime. Not sure how that would work out in the end.....
Nov 10, 2006, 7:45 am
#13
Join Date: Jan 2004
Location: Dallas,TX,USA
Programs: EXP
Posts: 388
if they neglected to switch between accounts, does that mean that you received miles for that flight too?
Nov 10, 2006, 12:54 pm
#14
Join Date: May 2005
Programs: EXP
Posts: 412
It happened to me and it was a pain in the a** getting it back. Had to go through AAdvantage customer service (EXP desk doesn't correct those mistakes...they just initiate them 
). After I finally got it credited, it promptly disappeared because it had "expired". When I finally made it clear that I didn't know "Mr John Q. Thief" who had used it and thus shouldn't be penalized for it's expiration since I didn't have it in my account to use, they finally credited it back to my account. It appeared as a "customer service " evip with an expiration date one year later than the one improperly debited. A royal pain in the a**, but finally got it back with a year's use added. Btw, John Q Thief's AAdvantage number was nothing like mine, so it wasn't a fat finger mistake.
). After I finally got it credited, it promptly disappeared because it had "expired". When I finally made it clear that I didn't know "Mr John Q. Thief" who had used it and thus shouldn't be penalized for it's expiration since I didn't have it in my account to use, they finally credited it back to my account. It appeared as a "customer service " evip with an expiration date one year later than the one improperly debited. A royal pain in the a**, but finally got it back with a year's use added. Btw, John Q Thief's AAdvantage number was nothing like mine, so it wasn't a fat finger mistake.
Nov 10, 2006, 5:41 pm
#15
Join Date: Jul 2004
Location: LAX, CA
Programs: UA, AA, Delta, Marriott and Starwood
Posts: 350
This thread is interesting because I have an extra EVIP that I shouldn't have.
