No holds allowed for LAN reservations
Aug 10, 2012, 2:00 pm
#1
Original Poster
Join Date: Jun 2012
Posts: 23
No holds allowed for LAN reservations
Tried to put a hold on an award on LAN, agent said they are not allowed to hold LA awards, but be booked immediately. Is this new?
Aug 10, 2012, 2:25 pm
#2
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,644
Four months ago, this issue did not exist, since I was able to put on hold some awards with LAN involved.
First time I encountered this problem was in mid-July of this year. I had to book immediately, no holds.
IIRC, they told me it was an IT issue and they were working around it.
Seems they are still having issues with holding an award reservation for LAN.
Aug 10, 2012, 2:44 pm
#3
Join Date: Jun 2008
Location: ORD
Programs: AA GOLD
Posts: 71
I was recently told by a phone agent that as of July 5th LAN awards could no longer be held as a matter of policy (i.e. it's not a technical glitch).
Aug 10, 2012, 3:51 pm
#4
Suspended
Join Date: Jul 2003
Posts: 4,861
And phone agents are always right. They've had some good inside information about whether US and AA will merge.
Aug 10, 2012, 6:57 pm
#5
Original Poster
Join Date: Jun 2012
Posts: 23
Called back several more times
Agent 1: no hold IT problem
Agent 2: Gave me a 5 day hold with record locator
Agent 3: Called to make changes to reservation I had on hold, say LAN policy that LAN awards not be put on hold. Tells me Agent 2 broke the rules.
So looks like it's new policy that some agents follow and some don't.
Agent 1: no hold IT problem
Agent 2: Gave me a 5 day hold with record locator
Agent 3: Called to make changes to reservation I had on hold, say LAN policy that LAN awards not be put on hold. Tells me Agent 2 broke the rules.
So looks like it's new policy that some agents follow and some don't.
Aug 10, 2012, 7:50 pm
#6
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,505
Wirelessly posted (BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Does the no-hold policy also apply to Explorer awards with one or more LAN segments?
Does the no-hold policy also apply to Explorer awards with one or more LAN segments?
Aug 14, 2012, 3:35 am
#8
Join Date: Oct 2006
Programs: LAN, AA, SPG
Posts: 1,965
LAN is in the middle of a systems conversion from Amadeus to Sabre. Perhaps once this is completed the old hold policy will return. The official conversion date is supposed to be September 7th.
Sep 10, 2012, 12:07 pm
#9
Join Date: Nov 2005
Location: WAS
Posts: 1,626
Just called EXP desk to check availability for LAN award. Inventory I wanted was there and aagent had no problem putting the award ticket on a 5-day courtesy hold for me.
Sep 10, 2012, 12:21 pm
#10
In memoriam
Join Date: Jan 2011
Location: LAX
Programs: AA EXP, DL PLT, UA 1P, SPG Gold
Posts: 415
I just recently put together an explorer award involving 3-4 LAN flights and had to "omit" those flights and hope the availability would not change while I was finalizing my other plans. Everything worked out in the end and I will get to go to Easter Island after all 
, but LAN flights can not be held.
Sep 10, 2012, 12:23 pm
#11
In memoriam
Join Date: Jan 2011
Location: LAX
Programs: AA EXP, DL PLT, UA 1P, SPG Gold
Posts: 415
. I had that happen once and a few days later when I called LAN segments were missing on the held award. Let's hope that does not happen to you 
Sep 10, 2012, 1:39 pm
#12
Join Date: Apr 2001
Location: Austin
Posts: 4,629
A few weeks ago I booked 10 trips on LAN using miles for a big trip next year. The CK desk was split almost equally about the ability to hold LAN awards. Some swore you could not while others said of course you can. I was able to hold awards when the CK agents allowed me to.
On a related note, the CK agents were also quite split on LAN availablity. Some could see the awards that I saw using KVS while others could not.
On a related note, the CK agents were also quite split on LAN availablity. Some could see the awards that I saw using KVS while others could not.
Sep 10, 2012, 1:55 pm
#13
Join Date: Apr 2004
Location: FLL
Programs: UA 1K, B6 Mosaic
Posts: 824
I put a LAN award on 5-day hold the other day. Called back same day to make some changes, and Agent #2 said they could not put it on hold. This is a rather recent change due to some unknown issues with LANs system. Was told that if put on hold, res would cancel itself by next day.
Sep 10, 2012, 5:07 pm
#14
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
This could be a dynamic issue - keep an eye on the threads entitled
LAN GDS Switch to SABRE 7/8 SEP 2012 in the LAN LANPASS Forum
AA*/LA and LA (LAN) flights not bookable Sep 2012 during Sabre transition
LAN awards not currently bookable (Sep 2012)
Any or all of this could change this month.
LAN GDS Switch to SABRE 7/8 SEP 2012 in the LAN LANPASS Forum
AA*/LA and LA (LAN) flights not bookable Sep 2012 during Sabre transition
LAN awards not currently bookable (Sep 2012)
Any or all of this could change this month.
