HP Profiles not working tonight?

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Sep 23, 2005, 9:07 pm

PhxFlyGuy

Original Poster

Join Date: Nov 2003

Location: Scottsdale, AZ, USA

Programs: HHonors Diamond, Marriott LT Plat, AA LT Plat, DL Silver

Posts: 501

HP Profiles not working tonight?

Can't log into my profile at americawest.com tonight. I wonder if it is just a random IT problem or if they are working on loading something related to the new and improved FF program?

Sep 23, 2005, 9:40 pm

stewabr

Join Date: Dec 2004

Location: PHX

Programs: DL DM MM, MH Gold, SPG Platinum

Posts: 89

Mine works fine.

Sep 23, 2005, 11:30 pm

andrewp

Join Date: Oct 2004

Location: PHX

Programs: AA EXP

Posts: 1,461

I had a problem with mine this AM, but it's back.

I've noticed that two reservataions made online never showed up in my profile. I can access them by the PNR though.

Sep 24, 2005, 12:39 am

KevAZ

Join Date: Aug 2001

Location: Arizona USA

Programs: NetJets Marquis, Southwest Moo, Marriott Platinum

Posts: 1,652

Quote:

Originally Posted by PhxFlyGuy

Can't log into my profile at americawest.com tonight. I wonder if it is just a random IT problem or if they are working on loading something related to the new and improved FF program?

Please beat them up on this. My experience is that they are a "wet behind the ears" group. They need to post an interim page that states the expected down times. If they exceed those times by 5 minutes, then someone needs to update the page.

Anyone that accepts this as normal business is a wimp and is part of the problem. Please report the problem!

Sep 24, 2005, 10:23 am

PhxFlyGuy

Original Poster

Join Date: Nov 2003

Location: Scottsdale, AZ, USA

Programs: HHonors Diamond, Marriott LT Plat, AA LT Plat, DL Silver

Posts: 501

I called the internet support desk last night and they told me that the problem is pretty much confined to Flightfund numbers that begin with leading zero's. Anyway, they claim that they need to be fixed manually and at this point they are waiting for people to call and report the problem before they fix. I haven't checked today since they told me it probably wouldnt be up until Monday.