How long for FF miles to credit my account

Old Sep 10, 2005, 11:56 am
  #1  
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Join Date: Aug 2005
Location: Los Angeles, CA
Posts: 50
How long for FF miles to credit my account

I flew on 9/5/2005 from PHX to EWR, 1st class, with the return flight on 9/8/2005, EWR to PHX, also 1st class. Looking at my FF account today online, the credits and bonus (class of service) miles hit today 9/10/2005 for the 9/8 flight, but nothing shows for the 9/5 flight. Should I be patient and wait for the 9/5 miles to show up, or should I already be on the phone to AWA?
execalwaysinair is offline  
Old Sep 10, 2005, 11:59 am
  #2  
 
Join Date: Jun 2004
Location: Mesa, AZ
Programs: AA Ex Plat, Hilton Diamond, Marriott Silver
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Originally Posted by execalwaysinair
I flew on 9/5/2005 from PHX to EWR, 1st class, with the return flight on 9/8/2005, EWR to PHX, also 1st class. Looking at my FF account today online, the credits and bonus (class of service) miles hit today 9/10/2005 for the 9/8 flight, but nothing shows for the 9/5 flight. Should I be patient and wait for the 9/5 miles to show up, or should I already be on the phone to AWA?
This happened to me once where miles for a return flight hit before my outbound I called and they were still able to see the flight in the system and credited me right then. You might try calling in and see if they can still see it.

Lance
Robertsonland is offline  
Old Sep 10, 2005, 2:29 pm
  #3  
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Join Date: Aug 2005
Location: Los Angeles, CA
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Good advice!

Wow, thanks for the advice. I called the private Silver Member 1-800 number...got right through to a ultra competent rep, (sounded more like the concierge at the Ritz than an America West employee), who pulled up my account and credited the missing miles right there. A few minutes later, I was able to see them on the AWA website under "my miles". Amazing!! If only customer service was always this good!
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