Customer Service for long time FF

Old Jun 2, 1998, 2:35 pm
Original Member
Original Poster
Join Date: May 1998
Posts: 1
Customer Service for long time FF

I just had to change an upcoming flight - going out one day earlier(unavoidable business meeting). Usually America West has been very accomodating in the past. This time they charged me twice my orignal ticket and want to charge my associate nearly 3 times his. What good is loyalty today? I've always promoted Am West - great flights, great FF program and usually great service - Not this time - maybe it's back to American for me.

OTRMom is offline  
Old Jun 4, 1998, 4:40 pm
Original Member
Join Date: May 1998
Location: houston, tx usa
Posts: 308
OTRMom, Did you try standby before paying the "price"? I fly mostly with
Continental and they haven't made me pay
any change fees or fare change differences
jaws43 is offline  
Old Jun 24, 1998, 4:24 pm
Posts: n/a
I have to say that I think America West have outstanding customer service - their staff are very knowledgeable and a true pleasure to work with. Everytime I have flown with this airline I am amazed; with their decorum and diplomacy dealing with the most difficult of travel reservations and travelers, they are definately number one in my book!

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