Family award booking issue
Mar 30, 2023, 3:42 pm
#1
Original Poster
Join Date: Jan 2014
Posts: 8
Family award booking issue
I registered my dad's account using ANA Family Services, I saw the 1000 miles disappear a week ago, and I see him listed under AFA Member List. So then I transferred some MRs over and went to book a ticket. When I select "Check when logged in user will not be traveling" and then go to the passenger information page, I get this message:
Please check the registration details through Award User Registration
and try applying again.
In order for persons other than the member to use Award tickets, please make your reservation after first carrying out Award User Registration.
(E_A04P01_0006)
Help! I can't get through the phone lines. Already transferred the miles! Already paid 1000 for family registration 2 weeks ago. No idea what's wrong.
Information
The reservation cannot be processed because no family member who is able to use awards has been registered, or the registered details are insufficient.Please check the registration details through Award User Registration
and try applying again.In order for persons other than the member to use Award tickets, please make your reservation after first carrying out Award User Registration.
(E_A04P01_0006)
Help! I can't get through the phone lines. Already transferred the miles! Already paid 1000 for family registration 2 weeks ago. No idea what's wrong.
Mar 30, 2023, 4:14 pm
#2
Original Poster
Join Date: Jan 2014
Posts: 8
Ah apparently family registration is different than Award User Registration. I had to submit his info again on award user registration and his name showed up immediately after that. Phew.
Mar 31, 2023, 5:24 pm
#3
Join Date: Jan 2023
Posts: 25
Ah apparently family registration is different than Award User Registration. I had to submit his info again on award user registration and his name showed up immediately after that. Phew.
Apr 4, 2023, 3:07 pm
#4
Join Date: Apr 2023
Posts: 8
So basically 2 step process: the family member will need to have its own reward program account, and then you register him or her as your family member, right? Then you can spend the miles in your account for whoever gone thru these two steps?
Oct 11, 2023, 4:19 am
#5
Join Date: Feb 2011
Posts: 296
I registered my dad's account using ANA Family Services, I saw the 1000 miles disappear a week ago, and I see him listed under AFA Member List. So then I transferred some MRs over and went to book a ticket. When I select "Check when logged in user will not be traveling" and then go to the passenger information page, I get this message:
Please check the registration details through Award User Registration and try applying again.
In order for persons other than the member to use Award tickets, please make your reservation after first carrying out Award User Registration.
(E_A04P01_0006)
Help! I can't get through the phone lines. Already transferred the miles! Already paid 1000 for family registration 2 weeks ago. No idea what's wrong.
Information
The reservation cannot be processed because no family member who is able to use awards has been registered, or the registered details are insufficient.Please check the registration details through Award User Registration
and try applying again.In order for persons other than the member to use Award tickets, please make your reservation after first carrying out Award User Registration.
(E_A04P01_0006)
Help! I can't get through the phone lines. Already transferred the miles! Already paid 1000 for family registration 2 weeks ago. No idea what's wrong.