canadiancow

I didn't read it that way.

Davvidd

Certainly a lesson. I fly a lot on AC domestic with a star alliance International connection. I wonder what would have happened if the passenger had refused to gate check their bags out of YYC? If it's within the limits for carry one, can they force you to gate check?

Often1

Of course not.

But, they most certainly can prohibit you from boarding with the item.

More to the point and presuming that the OHs were full and your bag won't fit under the seat in front of you, what exactly would you propose AC do in the circumstance?

It is an issue faced by pretty much every carrier operating standard mainline single aisle aircraft and which has a reasonable carry-on allowance.

warakorn

Did I miss something?
Have you paid the 600 Dollars or not?
Why did you not just ignore the demand from the gate agent and refused to pay 600 Dollars?

Would ANA have gone down the route to deny boarding to all pax?

whatchamackallit03

Denied Boarding due to baggage policy.

(aeroplan rewards booking, see attached photo)

I booked this trip for my parents and my brother.

I’m not flying with them.




Winnipeg - Checked in with 2 check in baggage per person. Party of 3 = 6 total.

Flight is full and they saw my dad got disabled sign (post stroke). Offered to check in one carry on per pax.




Total Bags: 9 tagged to final destination - MNL




Vancouver: Switched from Air Canada to ANA.

Told 1 hour prior to boarding they can only allow 6.

Gate Agent: You either pay the remaining luggage or deny boarding.




Me: No. What are my options?




Agent: You need to decide now boarding is soon.




They’re asking 600 USD.

My mom being practical suggested to just offload the bag and my son (me) will collect it and bring it at his place in BC.




So they offload the excess luggage.




Now, YVR security came up and told ANA you’re not allowed to leave the luggage. Either all of them stay here or one of them stayed to collect the offloaded luggage.




So Mom & Dad flew. My brother got stranded in YVR - denied boarding. Now, I’m on the phone with Aeroplan/ Air Canada trying to sort things out. Aeroplan says it’s Air Canada.

Air Canada says it’s Aeroplan.




Thoughts on this? Discuss.

Stranger

Seems the issue is with ANA?

Why couldn't the luggage go back to carry on BTW?

Otherwise, why not paying and then arguing with AC/Aeroplan later?

This said, it seems very possible that the rules actually were in ANA's favor. But then we get into the more complicated issue of which rules apply in this sort of connections and what if the airlines which checked the luggage did in realtion to these rules. Anyway, issue itself does not sound very clear.

canadiancow

Didn't this EXACT thing happen a few weeks ago?

Air Canada is wrong. This has nothing to do with Aeroplan.

I don't think Aeroplan is right though. It's more an NH issue.

Forced to gate check carry-ons then hit with a $600 excess baggage fee! is the existing thread.

SparseFlyer

This is pretty standard NH customer service. Absolutely excellent until something outside of SOP happens. Then you're completely SOL and the agent enters an infinite loop.

D582

A few thoughts on this:

1. If carrier A accepts baggage and through checks it in the same ticket to carrier B, carrier B is supposed to just accept it, even if it’s excess pieces. If carrier B wants it’s pound of flesh then they should settle this with carrier A’s accounting department. To extort the passenger like this at the gate is simply wrong.

2. If the through check was across different tickets on same PNR or different PNR, then carrier B has more of an argument to ask for payment, but again they should settle this with carrier A internally.

3. I wonder when AC DCS goes to Amadeus (which NH also uses) if this would have generated some message to AC about bag charges (and perhaps some way of acknowledging they accept the charges so NH doesn’t see them as unpaid).

Pretty par for the course for most Japanese organisations in my experience. Rigid rules and processes and cannot deal with logic, reason and rationality when there is an exception. But the food....

warakorn

YVR Security? Really? They just walked up to the gate.
Something doesn't make sense here.

I guess this is a real denied boarding situation. ANA needs to pay up.
https://otc-cta.gc.ca/eng/denied-boarding-a-guide

Splendiz

I would have paid the fee with a credit card and then claimed it back with the evidence provided after the trip.

mapleg

Is it really denied boarding? Passenger would have boarded easily if luggage fee had been paid to ANA.

Me, I would have paid and fought it later. What’s the point of stranding brother in Vancouver?

warakorn

It's a denied boarding situation, because the pax requested ANA to release the bags.
After the release the claim of ANA is exactly CAD 0, hence, the pax are not liable to pay the luggage fee.
Nonetheless (as I follow the OP text) ANA denied one passenger boarding.

As they has not been any issue with the plane (safety), this denied boarding situation is fully within the control of the airline.
Hence, ANA has to pay up CAD 2.400 in compensation + possibly a full ticket refund/free rebooking.

canadiancow

Denied boarding compensation from those regulations only applies if it was due to overbooking.

LesDorgo

on your aeroplan booking email it says how many bags you get for each leg. can you post that photo?
and i would use that as proof that you should have been able to take the bags.