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Forced to gate check carry-ons then hit with a $600 excess baggage fee!

Forced to gate check carry-ons then hit with a $600 excess baggage fee!

Old Oct 26, 19, 5:36 am
  #31  
 
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Originally Posted by freed0m View Post
ANA ticket did not include additional luggage allowance, so what's ANA's mistake charging for additional luggage? If Air Canada made a mistake, it is Air Canada's problem, not ANA's.
The mistake is not the charging for additional baggage per se, but collecting the charge from the passenger, instead of from Air Canada. Clearly ANA need to collect whatever amount from AC, not the passengers, who are evidently not at fault in a forced gate check situation. What should they have done? Insist on immediate delivery of their hand baggage to the gate or baggage re-claim?
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Old Oct 26, 19, 5:43 am
  #32  
 
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Originally Posted by ZKOKA View Post
The mistake is not the charging for additional baggage per se, but collecting the charge from the passenger, instead of from Air Canada. Clearly ANA need to collect whatever amount from AC, not the passengers, who are evidently not at fault in a forced gate check situation. What should they have done? Insist on immediate delivery of their hand baggage to the gate or baggage re-claim?

What proof does the passenger have that Air Canada forced gate check luggage? If the passenger thinks he/she has the right, he/she can claim from Air Canada. Certainly ANA does not have right to charge Air Canada for hearsay.
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Old Oct 26, 19, 7:44 am
  #33  
 
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Originally Posted by freed0m View Post
What proof does the passenger have that Air Canada forced gate check luggage? If the passenger thinks he/she has the right, he/she can claim from Air Canada. Certainly ANA does not have right to charge Air Canada for hearsay.
Just remember something.

Did Air Canada issue the baggage tag as a “Limited Release” tag with “Item inadmissible to cabin” as the reason code? or did they issue a standard tag?

It looks like that if the tag was issued as a Limited Release then it should be proof the OP was forced to gate check the item.
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Old Oct 26, 19, 7:46 am
  #34  
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Originally Posted by freed0m View Post
What proof does the passenger have that Air Canada forced gate check luggage? If the passenger thinks he/she has the right, he/she can claim from Air Canada. Certainly ANA does not have right to charge Air Canada for hearsay.
The time printed on the baggage tag would likely be <T-45 (the domestic check-in cut-off for which AC, unlike UA, makes 0 exceptions).
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Old Oct 26, 19, 8:27 am
  #35  
 
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Originally Posted by pewpew View Post
The time printed on the baggage tag would likely be <T-45 (the domestic check-in cut-off for which AC, unlike UA, makes 0 exceptions).
Maybe the luggage is not allowed as carry-on. How could ANA verify?

If the passenger has right to claim, he/she can always file claim with Air Canada. It is between the passenger and Air Canada. ANA certainly has right to charge for additional baggage.
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Old Oct 26, 19, 8:49 am
  #36  
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The OP also said that there was room in the bins, but GA still insisted that the bags be checked at the gate. Airlines are starting to go crazy with this, believing that it will save time boarding if they can force gate checks without bothering to verify whether there really is bin space or not.
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Old Oct 27, 19, 6:49 pm
  #37  
 
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If ANA had known that the 3 additional bags were gate checked at the previous airporr by AC, would ANA have charged the fees anyway?

In what form (credit card, etc.) were the extra $600. in fees collected and by whom?

What would have happend if the passenger did not hand over a credit card or other payment method after explaining the situation?

How would a company travel supervisor have handled this if it were business travel?

If the problem cannot be resolved amicably in the room where passengers proceed to the airline gates and is not resolved satisfactorily in the airline board rooms then that is what courtrooms are for.

Last edited by AllanJ; Oct 27, 19 at 7:01 pm
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Old Oct 30, 19, 6:11 am
  #38  
 
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Perhaps the 3 bags were actually oversize for cabin rules and the AC agent was correct in checking them?

Maybe we don't have all of the facts....
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Old Oct 30, 19, 10:08 am
  #39  
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Taking OP's statement at face value, the report is that the bags were gate-checked because the flight was "full" with no reference to the size or number of bags. Perhaps there were other factors, but that is pure speculation and it is more likely that OP would have reported being told his bags were oversized.

Nonetheless, this does not change the onwards carrier's decision to charge its tariff for the bags exceeding the allowance, even if AC did not.

It is odd, unusual, and rare. But, it is within the tariff.

As to what happens if one refused to make payment at SFO, the answer is simple. The bags would have been pulled and not travelled.

Without specific additional facts from OP, this is a dead letter unless AC is willing to do something as a customer service gesture.
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Old Oct 30, 19, 2:17 pm
  #40  
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Originally Posted by Often1 View Post
As to what happens if one refused to make payment at SFO, the answer is simple. The bags would have been pulled and not travelled.
But if the bags were pulled, OP could have gotten them and carried them on. OP asked for them to be pulled, and was refused.
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Old Oct 30, 19, 9:35 pm
  #41  
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Perhaps the 3 bags were actually oversize for cabin rules and the AC agent was correct in checking them?

...reference to the size or number of bags...
There were four of us travelling, and we each had one carry-on bag that were similar in dimensions and were within AC's carry-on size dimensions as well. Three of them were forced gate-checked, and the fourth one went into the cabin with us and it fit in the overhead bin without any problems!

Airlines are starting to go crazy with this, believing that it will save time boarding if they can force gate checks without bothering to verify whether there really is bin space or not.
The flight was already late coming in from its previous flight, so this could probably be why the agents stopped people to check-in their carry-ons to try and speed up boarding. Our flight was still late departing YYC and arriving into YVR.
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Old Oct 31, 19, 11:06 am
  #42  
 
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Could one tell ANA to uncheck the bag and bring it back to them in light of the unexpected fee?
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Old Oct 31, 19, 11:10 am
  #43  
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Originally Posted by sethb View Post
But if the bags were pulled, OP could have gotten them and carried them on. OP asked for them to be pulled, and was refused.
But what would have happened if the OP had refused to make the payment that ANA demanded?
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Old Oct 31, 19, 11:34 am
  #44  
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Originally Posted by sethb View Post
But if the bags were pulled, OP could have gotten them and carried them on. OP asked for them to be pulled, and was refused.
I am not talking about having the bags pulled and brought around. My suspicion is that if payment was refused that the bags would be returned to baggage claim or the baggage office. A simple way of saying that OP would not have flown unless prepared to abandon the luggage.

But, bottom line is that this really isn't relevant as it was not in the cards and is not the way most people would react.
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Old Oct 31, 19, 11:01 pm
  #45  
 
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Originally Posted by Often1 View Post
I am not talking about having the bags pulled and brought around. My suspicion is that if payment was refused that the bags would be returned to baggage claim or the baggage office. A simple way of saying that OP would not have flown unless prepared to abandon the luggage.

But, bottom line is that this really isn't relevant as it was not in the cards and is not the way most people would react.
Actually, given the choice between paying that kind of fee which I know that I will have extreme difficulties recovering later, I would absolutely be asking them to pull the bags, whether I travel or not. That kind of escalation (done politely, of course) will at least get it to a supervisory level within the ANA ground team, who might possibly have the brainpower or managerial discretion to resolve the situation on the spot.
Otherwise, we go down the denied boarding route, we generate lots and lots of paperwork for everybody, and we get at least $600 of entertainment value out of the various responses.

But no way would I pay this under any circumstance. There is such a low chance of getting it back since it falls into a "black hole" area of policy loophole for the airlines. Funny how good they are at plugging those when the benefit the pax, and yet they are "regrettable incidents" when they benefit the airline.
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