Very disappointed in ANA service levels YVR

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Old Nov 5, 18, 8:16 am
  #16  
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Just a quick follow up - I had a bit of back and fourth with ANA in Japan regarding this situation and they did make good with me by providing some compensation. I don't want to get into details as I think my situation was a bit unique, but I will say ANA did follow up as promised and after a bit more of me explaining my side to the Japan office, they did the right thing by me.

+1 ANA on this on after the fact.
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Old Nov 5, 18, 2:51 pm
  #17  
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Let's hope it is also a step in the direction of improving future handling of similar situations...

An update to the SOP for typhoon cancellations GASP.
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Old Nov 6, 18, 9:04 pm
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Originally Posted by bennyblanco View Post
Just a quick follow up - I had a bit of back and fourth with ANA in Japan regarding this situation and they did make good with me by providing some compensation. I don't want to get into details as I think my situation was a bit unique, but I will say ANA did follow up as promised and after a bit more of me explaining my side to the Japan office, they did the right thing by me.

+1 ANA on this on after the fact.
Glad to hear that the ultimate resolution was satisfactory. Based on my experiences, I'm surprised NH compensated at all, but perhaps it's a good sign.
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