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Eva Business Award not showing up on ANA

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Old Jun 27, 2018, 11:13 am
  #1  
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Join Date: Nov 2016
Posts: 10
Eva Business Award not showing up on ANA

Was trying to make 2 ticket reservation for business class on ANA, either from LAX, IAH, SFO to Taipei, at first, I was able to find 2 great route and goes to the payment section, and then the payment failed, both of the route space are gone after the fail payment, which I kind of pissed and call ANA but they can't do anything about it. Call Chase they also say they didn't block any thing, so this should be ANA's problem.

Right now, I try to find other route and able to find tons of space in late August to September through UA, Air Canada or EVA, however, none of them show up on ANA side.
Have anyone experience similar problem? Is ANA blocking EVA business award space?
vivimkk is offline  
Old Jun 27, 2018, 12:12 pm
  #2  
 
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
When you try to find the availability that you use on UA and other airline program searches are you just doing online with NH? I find NH's award search not to be the best but when you call they can find a lot. I had a great agent a few weeks ago who even gave me a few options I did not see online on NH nor UA.
Yoshi212 is offline  
Old Jun 27, 2018, 9:38 pm
  #3  
 
Join Date: Sep 2012
Posts: 586
I'm having the same problems. Japan call center wasn't able to see award space the one time I tried either.
tys90 is offline  
Old Jun 28, 2018, 7:28 am
  #4  
 
Join Date: Jan 2005
Location: NJ
Programs: World of Hyatt Globalist, Marriott Premier Platinum
Posts: 462
Same issue here. I found BR seats available on UA but ANA phone agent can't see it.
westlaker is offline  
Old Jun 28, 2018, 8:56 am
  #5  
 
Join Date: Sep 2012
Posts: 586
UA, AC and Expertflyer all show available seats, ANA does not. Also Avianca does not. It appears that BR recently released the space that I'm looking at as I had an alert setup on EF, is ANA just slow to update or is this phantom availability of some sort? Anyone know where EF gets their data from?
tys90 is offline  
Old Jun 28, 2018, 9:42 pm
  #6  
 
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,535
Phantom space, not bookable on Aeroplan. The fact that it doesn't show up on Ana confirmed to me that it was phantom
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crimsona is offline  
Old Jun 29, 2018, 7:13 am
  #7  
 
Join Date: Jan 2005
Location: NJ
Programs: World of Hyatt Globalist, Marriott Premier Platinum
Posts: 462
Are those BR seats bookable on UA?
westlaker is offline  
Old Jun 29, 2018, 4:43 pm
  #8  
 
Join Date: Sep 2012
Posts: 586
Yep, it was phantom space. Looks like UA/AC availability matches ANA now.
tys90 is offline  


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