ANA award date change limitations - new?
Sep 7, 2023, 2:17 pm
#1
Original Poster
Join Date: Mar 2015
Posts: 134
ANA award date change limitations - new?
Have an ANA award flight in October that I need to push out by around 11 months, but the agent told me that I cannot push it past 355 days after the ticket ISSUANCE date. In the past I've been able to push a reservation pretty indefinitely by calling in every 10 months or so and pushing it however much farther I need to. This time, however, the agent mentioned this time limit based on ticket issued date(which was Jan of this year, so I can theoretically only push it to late December 2023).
This is contrary to personal experiences I've had with ANA up to this point. Is this a new restriction? Or have I just gotten favorable agents in the past?
Thanks,
heli
This is contrary to personal experiences I've had with ANA up to this point. Is this a new restriction? Or have I just gotten favorable agents in the past?
Thanks,
heli
Sep 8, 2023, 12:42 pm
#2
Join Date: Jul 2012
Posts: 211
This is not a new limitation. The agent is correct.
My understanding:
If you haven't taken outbound flight, then you push it max 355 days after the ticket ISSUANCE date.
If you have taken the outbound flight, then you can push it max 355 days after the FIRST OUTBOUND flight date.
My understanding:
If you haven't taken outbound flight, then you push it max 355 days after the ticket ISSUANCE date.
If you have taken the outbound flight, then you can push it max 355 days after the FIRST OUTBOUND flight date.
Sep 8, 2023, 4:56 pm
#3
Original Poster
Join Date: Mar 2015
Posts: 134
This is not a new limitation. The agent is correct.
My understanding:
If you haven't taken outbound flight, then you push it max 355 days after the ticket ISSUANCE date.
If you have taken the outbound flight, then you can push it max 355 days after the FIRST OUTBOUND flight date.
My understanding:
If you haven't taken outbound flight, then you push it max 355 days after the ticket ISSUANCE date.
If you have taken the outbound flight, then you can push it max 355 days after the FIRST OUTBOUND flight date.
Sep 8, 2023, 11:38 pm
#4
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
This is not a new limitation. The agent is correct.
My understanding:
If you haven't taken outbound flight, then you push it max 355 days after the ticket ISSUANCE date.
If you have taken the outbound flight, then you can push it max 355 days after the FIRST OUTBOUND flight date.
My understanding:
If you haven't taken outbound flight, then you push it max 355 days after the ticket ISSUANCE date.
If you have taken the outbound flight, then you can push it max 355 days after the FIRST OUTBOUND flight date.
ANA award change policy
https://www.ana.co.jp/en/us/amc/international-flight-awards/#anchor-usage-validity
Validity
- The itinerary must be started within 1 year of ticket issuance.
- Sectors other than the first sector of the itinerary must be used within one year from the itinerary start date.
Example: For a travel start date of February 1, 2023
Departure date of the sectors after the first sector is valid no later than February 1, 2024.Last edited by nexusCFX; Sep 8, 2023 at 11:46 pm
