ANA award change policy
May 25, 2023, 11:02 am
#376
Join Date: Oct 2021
Posts: 68
Did you make the original booking online? My understanding is that you can only change an award via the same way you booked it. But in any case, I’d just call.
I had a route that couldn’t be booked online but all segments available, and they were able to ticket via phone. In my case it was bc of a mixed class award, but one still within the terms. The system let me select all legs and would then kick it out. Calling is a bit time consuming but the agents have been great in my experience.
I had a route that couldn’t be booked online but all segments available, and they were able to ticket via phone. In my case it was bc of a mixed class award, but one still within the terms. The system let me select all legs and would then kick it out. Calling is a bit time consuming but the agents have been great in my experience.
May 25, 2023, 11:13 am
#378
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,940
I did make the booking online. But I think maybe because one of my segments is a *A partner flight I can't make the change online? But yeah, I guess I have no choice but to call them at this point. Do you typically just call the regular US toll free number? Or is there a Tokyo number that people are using?
May 29, 2023, 3:23 pm
#379
Join Date: Jan 2006
Posts: 781
I have done a search on this thread but cannot find the definite, recent answer. So, pardon me if this question has been asked before:
So far, all the dates for my partner's award flights have waitlists (both outbounds and inbounds). If I make a waitlisted booking now and then cancel later (but before the waitlists clear), will he get dinged for 3000 points by NH? Thanks in advance.
So far, all the dates for my partner's award flights have waitlists (both outbounds and inbounds). If I make a waitlisted booking now and then cancel later (but before the waitlists clear), will he get dinged for 3000 points by NH? Thanks in advance.
May 29, 2023, 4:18 pm
#380
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
I have done a search on this thread but cannot find the definite, recent answer. So, pardon me if this question has been asked before:
So far, all the dates for my partner's award flights have waitlists (both outbounds and inbounds). If I make a waitlisted booking now and then cancel later (but before the waitlists clear), will he get dinged for 3000 points by NH? Thanks in advance.
So far, all the dates for my partner's award flights have waitlists (both outbounds and inbounds). If I make a waitlisted booking now and then cancel later (but before the waitlists clear), will he get dinged for 3000 points by NH? Thanks in advance.
May 30, 2023, 8:21 am
#381
Join Date: Dec 2010
Programs: BA Gold
Posts: 178
Expertflyer shows an ANA award as available 3 days from now, but this is within the 4 day minimum advance booking window (96 hours).
Could I book an award for next week, and then change it to 3 days from now? I recall changes are free but I have forgotten if the 96 hour limitation also applies to changes.
Could I book an award for next week, and then change it to 3 days from now? I recall changes are free but I have forgotten if the 96 hour limitation also applies to changes.
Jun 21, 2023, 9:40 pm
#383
Join Date: May 2021
Posts: 222
Just to summarize award change rules that require you to call in: (1) any number of stopovers, even just a single one in Japan; (2) if any segments are on A* partners; (3) any mixed cabin itinerary; and (4) if you want to change routes/carriers and really need to hear them tell you that's not possible.
But: an open-jaw or multi-city itinerary that is entirely on ANA metal should be changeable online, right?
But: an open-jaw or multi-city itinerary that is entirely on ANA metal should be changeable online, right?
Jun 23, 2023, 11:22 pm
#384
Join Date: Oct 2018
Posts: 42
I have a round trip ticket already booked from SFO to HND but I am waiting for my return dates to become available. My final destination will be GMP (South Korea). Once my SFO to HND trip is finalized, will I be able to later call in and ask them to add in some connection flights from HND to GMP and back? Ideally, I would want to spend a few days in HND upon arrival (before going on to GMP) and before departure (before going back to SFO).
Jun 23, 2023, 11:42 pm
#385
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Join Date: Jul 2011
Location: Tokyo
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Posts: 21,160
I have a round trip ticket already booked from SFO to HND but I am waiting for my return dates to become available. My final destination will be GMP (South Korea). Once my SFO to HND trip is finalized, will I be able to later call in and ask them to add in some connection flights from HND to GMP and back? Ideally, I would want to spend a few days in HND upon arrival (before going on to GMP) and before departure (before going back to SFO).
Jun 24, 2023, 12:03 am
#386
Join Date: Oct 2018
Posts: 42
I thought a stop over leg could be added to an existing reservation but I guess I did not understand that correctly. If they book a second ticket I assume that will be costing more miles - pretty much an extra trip.
Jun 24, 2023, 12:16 am
#387
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Once the ticket is issued you can't add additional legs, though there are some domestic airpass options that can be sort of integrated in to an international booking.
Jun 24, 2023, 12:26 am
#388
Join Date: Oct 2018
Posts: 42
Thanks. So if my original booking contains all the legs I want, am I free to change the dates of each leg afterwards without penalty or having to re-book anything?
Jun 24, 2023, 1:04 am
#389
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Join Date: Jul 2011
Location: Tokyo
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Posts: 21,160
Just reread your initial post, so your ticket has not been issued yet? You have a leg on waitlist, ie. The ticket is not issued yet. You can probably call to add the domestic legs, should probably be possible
Jun 24, 2023, 9:18 am
#390
Join Date: Oct 2018
Posts: 42
My ticket has is not wait listed and has been issued although my return trip is a dummy and I am waiting for my true return date to open. I am wondering if in the meanwhile, I change my dummy return to another dummy that is waitlisted if I can then add a domestic leg.