ANA award change policy
Jan 6, 2016, 4:18 pm
#16
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Has this changed since implementation of the new award chart? I.E. can I still change an award after the first leg has been flown?
Also - does ANA tend to open up remaining business class seats as award seats closer to departure? I'm looking at an award that departs in 6 days and returns in 2 weeks times. The return is not currently available...
Thanks!
Also - does ANA tend to open up remaining business class seats as award seats closer to departure? I'm looking at an award that departs in 6 days and returns in 2 weeks times. The return is not currently available...
Thanks!
2nd question for partnered carriers yes ANA is now hiding an bit of it's availability till last minute. Is the availability still great for partners? Yes.
No ANA award availability will not change throughout. 3 Tickets in F is 3 tickets in F unless "booked" but who knows.
Jan 29, 2016, 12:45 pm
#17
Join Date: Jan 2013
Posts: 163
First question yes
2nd question for partnered carriers yes ANA is now hiding an bit of it's availability till last minute. Is the availability still great for partners? Yes.
No ANA award availability will not change throughout. 3 Tickets in F is 3 tickets in F unless "booked" but who knows.
2nd question for partnered carriers yes ANA is now hiding an bit of it's availability till last minute. Is the availability still great for partners? Yes.
No ANA award availability will not change throughout. 3 Tickets in F is 3 tickets in F unless "booked" but who knows.
Also how often do they release J seats on ANA? Im booking directly through ANA with miles.
Jan 30, 2016, 12:23 am
#18
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
I've got a similar question looking to book for oct 2016. J availability is extremely limited on ANA booking online and I see 1 maybe 2 available. Can I book Y with points and upgrade to J when I see it available? How much points will it cost me? Currently the different is 17500 pts difference between Y and J on NRT to JFK. Will it be charged 17500 per ticket segment if ANA lets me upgrade?
Also how often do they release J seats on ANA? Im booking directly through ANA with miles.
Also how often do they release J seats on ANA? Im booking directly through ANA with miles.
REFUNDS ON ANA IS AN NIGHTMARE*** 3 Months up to. This can only be issued by the Japanese office which takes 2 weeks to respond to you.
If an J seat opens up you need to buy the J seat and cancel the Y seat.
All of this of course can be prevented if you did an "waitlist" but the waitlist will only be good till T-14 which is useless IMO. So from T- (4-14) you are stuck.
ANA's not one of those airlines you can rely on finding last minute seats unless someone cancels. They release all there seats up front with no hidden seats.
My experience with trying to book now and changing it later on ends up not happening. Depends on your route but something like LAX-NRT or LAX-HND is bad on space getting close to departure.
Feb 26, 2016, 10:22 am
#19
Join Date: Jan 2013
Posts: 163
Nope you can only go down from J to Y and get refunded the difference.
REFUNDS ON ANA IS AN NIGHTMARE*** 3 Months up to. This can only be issued by the Japanese office which takes 2 weeks to respond to you.
If an J seat opens up you need to buy the J seat and cancel the Y seat.
All of this of course can be prevented if you did an "waitlist" but the waitlist will only be good till T-14 which is useless IMO. So from T- (4-14) you are stuck.
ANA's not one of those airlines you can rely on finding last minute seats unless someone cancels. They release all there seats up front with no hidden seats.
My experience with trying to book now and changing it later on ends up not happening. Depends on your route but something like LAX-NRT or LAX-HND is bad on space getting close to departure.
REFUNDS ON ANA IS AN NIGHTMARE*** 3 Months up to. This can only be issued by the Japanese office which takes 2 weeks to respond to you.
If an J seat opens up you need to buy the J seat and cancel the Y seat.
All of this of course can be prevented if you did an "waitlist" but the waitlist will only be good till T-14 which is useless IMO. So from T- (4-14) you are stuck.
ANA's not one of those airlines you can rely on finding last minute seats unless someone cancels. They release all there seats up front with no hidden seats.
My experience with trying to book now and changing it later on ends up not happening. Depends on your route but something like LAX-NRT or LAX-HND is bad on space getting close to departure.
Feb 26, 2016, 11:48 pm
#20
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Not sure maybe you can get this question answered for me. BUT I know one thing for sure. If the points take no more than 3 days you'll be ok. NH agents over the phone can HOLD your ticket for you for up to 3 days.
Mar 31, 2016, 9:14 pm
#22
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
Apr 1, 2016, 11:35 pm
#23
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Only the Japan office can issue the refund, the local office in the US cannot.
Apr 16, 2016, 2:42 pm
#24
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,937
Hoping someone can help. I'm looking to do EWR-IAD-JNB(stopover)-VFA and return VFA-JNB(stopover)-FRA-ORD. There is availability for my dates. In another thread, it seems that I can do these stopovers (one each per out/inbound). Elsewhere, it seems I can do only one (either out or inbound). Basically, I'm trying to tack on that short VFA trip to my award booking so I don't have to buy a separate ticket.
Second question: if I can do 2 stopovers and/or if I can only do 1 (would then put VFA trip at beginning or end instead of middle), could I change the date of the segments JNB-VFA-JNB if needed? I'd be changing the date not of the out or inbound but of internal segments. Sort of. Hope this makes sense. Will be in J, if that matters.
Second question: if I can do 2 stopovers and/or if I can only do 1 (would then put VFA trip at beginning or end instead of middle), could I change the date of the segments JNB-VFA-JNB if needed? I'd be changing the date not of the out or inbound but of internal segments. Sort of. Hope this makes sense. Will be in J, if that matters.
Apr 16, 2016, 3:02 pm
#26
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,937
Thanks. That's what I thought, but I saw in another thread 2 stopovers (maybe it was outdated info). So I can book as follows (dates still in some flux):
Oct 1: EWR-JNB (stopover)
Oct 8: JNB-VFA (final destination)
Oct 12: VFA-ORD (return)
But if I wanted to change the JNB-VFA leg from Oct 8 to Oct 10, would I be able to do that well before outbound departure on Oct 1? My only concern is that, given how far out this is, we might have an itinerary change on that VFA part of the trip. Involves multiple folks meeting up in JNB. So I wouldn't be changing the date of the outbound or inbound, but the internal date of the stopover outbound. Possible?
Oct 1: EWR-JNB (stopover)
Oct 8: JNB-VFA (final destination)
Oct 12: VFA-ORD (return)
But if I wanted to change the JNB-VFA leg from Oct 8 to Oct 10, would I be able to do that well before outbound departure on Oct 1? My only concern is that, given how far out this is, we might have an itinerary change on that VFA part of the trip. Involves multiple folks meeting up in JNB. So I wouldn't be changing the date of the outbound or inbound, but the internal date of the stopover outbound. Possible?
Apr 17, 2016, 5:46 pm
#28
Join Date: Jan 2013
Posts: 163
Nope you can only go down from J to Y and get refunded the difference.
REFUNDS ON ANA IS AN NIGHTMARE*** 3 Months up to. This can only be issued by the Japanese office which takes 2 weeks to respond to you.
If an J seat opens up you need to buy the J seat and cancel the Y seat.
All of this of course can be prevented if you did an "waitlist" but the waitlist will only be good till T-14 which is useless IMO. So from T- (4-14) you are stuck.
ANA's not one of those airlines you can rely on finding last minute seats unless someone cancels. They release all there seats up front with no hidden seats.
My experience with trying to book now and changing it later on ends up not happening. Depends on your route but something like LAX-NRT or LAX-HND is bad on space getting close to departure.
REFUNDS ON ANA IS AN NIGHTMARE*** 3 Months up to. This can only be issued by the Japanese office which takes 2 weeks to respond to you.
If an J seat opens up you need to buy the J seat and cancel the Y seat.
All of this of course can be prevented if you did an "waitlist" but the waitlist will only be good till T-14 which is useless IMO. So from T- (4-14) you are stuck.
ANA's not one of those airlines you can rely on finding last minute seats unless someone cancels. They release all there seats up front with no hidden seats.
My experience with trying to book now and changing it later on ends up not happening. Depends on your route but something like LAX-NRT or LAX-HND is bad on space getting close to departure.
If this rule doesnt mean the above then what exactly does it mean?
When seats are available in routes for which tickets were issued using mileage for a class higher than the reserved class.
Apr 17, 2016, 9:37 pm
#29
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
Does this apply the same way as partner international award tix? If i want to upgrade 1 leg from Y to J, is it possible with just the points difference of the original and desired tickets?
If this rule doesnt mean the above then what exactly does it mean?
When seats are available in routes for which tickets were issued using mileage for a class higher than the reserved class.
If this rule doesnt mean the above then what exactly does it mean?
When seats are available in routes for which tickets were issued using mileage for a class higher than the reserved class.