"Statement Fee" on NH
Oct 29, 2012, 12:07 am
#2
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
http://www.ana.co.jp/amc/news/stm_abolition/
Oct 29, 2012, 2:21 am
#3
Join Date: May 2010
Programs: UA, Hilton
Posts: 92
Oct 29, 2012, 9:10 am
#4
Suspended
Original Poster
Join Date: Jul 2007
Posts: 866
Thanks for the replies. While I cannot recall whether I had requested a statement, I certainly would not have done so had I known that the cost would be 500 miles! I think it is preposterous that an airline would charge to mail a statement, but then I find many practices of the airline industry to be preposterous.
Oct 29, 2012, 6:26 pm
#5
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
Thanks for the replies. While I cannot recall whether I had requested a statement, I certainly would not have done so had I known that the cost would be 500 miles! I think it is preposterous that an airline would charge to mail a statement, but then I find many practices of the airline industry to be preposterous.
1) It costs the airline money to mail them out
2) It keeps people from frivolously requesting statements, which costs the airline money
Since statements are available online, I can't imagine that there are many instances where one would need a separately-mailed hard copy.
By the way, if you really feel that this charge was in error, contact NH and see if they can tell you when the statement was mailed so that you confirm that it was not an error on their part. (Though I noticed you also posted something similar in the JL forum...)