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READ THIS FIRST: All Nippon Airways and AMC Master Thread

READ THIS FIRST: All Nippon Airways and AMC Master Thread

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Old Jun 5, 12, 9:29 pm
  #1  
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READ THIS FIRST: All Nippon Airways and AMC Master Thread

READ THIS FIRST: All Nippon Airways and ANA Mileage Club Master Thread with FAQs

Welcome to the ANA Master Thread, which intends to answer all of your questions about ANA and its frequent flyer program, ANA Mileage Club -- from route information to inflight service to award redemptions and more. This reference is a work in progress, so if you have updates or corrections, please PM me or post them to this thread! However, please post any questions in a relevant existing or new thread after doing a search to see if your question has been answered.

For easy reference this thread is broken up into the following sections:

1. Useful links
2. Overview of the ANA fleet and network
3. International service
4. Domestic service
5. ANA Mileage Club
6. ANA Card
7. Award redemptions
8. Frequently asked questions
9. Aircraft configurations

Acknowledgments
I'd like to thank schoflyer for his original master post, jimyvr for his excellent site airlineroute.net (from which some of the aircraft and schedule information is sourced), and all of the regular contributors to the ANA Mileage Club forum for their wealth of knowledge.

Last edited by armagebedar; Jan 5, 14 at 10:57 pm Reason: updated TOC
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Old Jun 5, 12, 9:29 pm
  #2  
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1. Useful links

ANA Sky Web
Japan (EN)/Japan (JP)
North America
UK
Hong Kong
Singapore

Press Releases
English/Japanese

Check-in desk opening times (international)

Last edited by armagebedar; Mar 9, 16 at 5:47 pm Reason: Updated check-in counter link on 10MAR16
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Old Jun 5, 12, 9:30 pm
  #3  
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2. Overview of the ANA fleet and network

ANA operates over 1,000 daily flights on 49 international and 132 domestic routes to 80 cities with their fleet of 234 aircraft, which range from Dash-8s to 767s to the latest 787 Dreamliner. In FY2011 they transported almost 43 million passengers and over one million metric tons of cargo, making them the fourth-largest member of the Star Alliance by passengers and the ninth-largest airline in the world by revenue.

Below is a list of scheduled international routes by region and aircraft type. For information on domestic routes, please consult the domestic timetable. Three-letter designations in parentheses are the codes ANA uses in their online reservation system. Note that aircraft operations are subject to change at any time.

Scheduled International Routes and Aircraft (information as of 03FEB15)
Note: Aircraft assignments are subject to change

EUROPEAN AND NORTH AMERICAN ROUTES

777-300ER F/PY/C/Y w/IOJ interior ("77W") (Seat map)

HND-FRA NH223/224
NRT-IAD NH1/2
NRT-JFK NH9/10 (sometimes Int-Hi)
NRT-JFK NH1009/1010 (sometimes Int-Hi)
NRT-LAX NH5/6 (sometimes Int-Hi)
HND-LHR NH277/278
NRT-ORD NH11/12 (rarely Int-Hi)
NRT-ORD NH1011/1012 (rarely Int-Hi)
NRT-SFO NH7/8 (very rarely Int-Hi)
HND-CDG NH215/216
NRT-CDG NH205/206

787-800 C/PY/Y 3-class configuration ("78R") (Seat map)
NRT-DUS NH941/942 (mix of Int-Long-Hi and Int-Long-Lo)
HND-FRA NH203/204 (Int-Long-Hi)
HND-MUC NH275/276 (Int-Long-Hi)
NRT-SEA NH1077/1078 (Int-Long-Hi, sometimes Int-Long-Lo)
NRT-SJC NH1075/1076 (Int-Long-Hi, sometimes Int-Long-Lo)

767-300ER w/non-IOJ interior (Business-II seats in C) ("763") (Seat map)
HND-HNL NH1061/1062
NRT-HNL NH1051/1052
HND-YVR NH115/116

777-200ER C/PY/Y w/old interior (Club ANA seats in C) ("777") (Int-Long Seat map)
HND-LAX NH1005/1006

INTRA-ASIA ROUTES
Note: all intra-Asia routes are sold as 2-class (C/Y) or 1-class (Y); when aircraft that have F or PY seats are used, F is sold as C and PY is sold as Y

787-800 C/PY/Y 3-class configuration ("78R") (Seat map)
HND-HAN NH857/858 (Int-Long-Hi)

787-800 C/Y 2-class configuration ("78R") (Seat map)
HND-CGK NH855/856 (Int-Short-Lo and Int-Short-Hi)
HND-MNL NH869/870 (Int-Short-Lo and Int-Long-Hi)
HND-SIN NH841/842 (Int-Short-Lo)
HND-SIN NH843/844 (Int-Short-Lo)
NRT-SIN NH801/802 (Int-Short-Lo)
HND-TSA NH1185/1186 (Int-Short-Lo)

767-300ER w/IOJ interior ("763") (Seat map)
NRT-CGK NH835/836
NRT-DEL NH917/918
NRT-RGN NH913/914
NRT-SGN NH931/932

767-300ER w/non-IOJ interior (Business-II seats in C) ("763") (Seat map)
HND-BKK NH847/848
HND-BKK NH849/850
NRT-MNL NH949/950
NRT-TPE NH1083/1084
HND-TSA NH1187/1188

777-200ER ("777") (Int-Short seat map; Int-Long seat map)
NRT-BKK NH805/806 (Int-Short, rarely 78R Int-Short-Lo)

737-700ER Business Jet ("BBJ") (Seat map)
NRT-BOM NH943/944 (this route operates using both 44-seat C/Y and 38-seat C only configurations)

MAINLAND CHINA and KOREA ROUTES
Note: all Mainland China and Korea routes are sold as 2-class (C/Y); when aircraft that have F or PY seats are used, F is sold as C and PY is sold as Y

777-300ER F/PY/C/Y w/IOJ interior ("77W") (Seat map; sometimes operated with non-IOJ 773)
HND-GMP NH1160/1167
HND-GMP NH1165/1166 (sometimes Int-Long 772)
NRT-PVG NH919/920 (sometimes Int-Short-Lo 78R or 772)
NRT-PVG NH921/922 (sometimes Int-Short-Lo 78R or 772)

777-200ER ("777") (Int-Short seat map; Int-Long seat map)
HND-GMP NH1161/1162 (Int-Long and domestic)
HND-HKG NH1171/1172 (Int-Long, sometimes Int-Short)
HND-PEK NH1255/1256 (Int-Long, sometimes Int-Long-Hi 78R)
HND-SHA NH1259/1260 (Int-Short)

787-800 C/Y 2-class configuration ("78R") (Seat map)
NRT-PVG NH919/920 (sometimes 77W or 772)
NRT-PVG NH921/922 (sometimes 77W or 777 or 772)

767-300ER w/IOJ interior ("763") (Seat map)
NRT-CTU NH947/948
NRT-DLC NH903/904
NRT-HKG NH911/912
NRT-PEK NH955/956
NRT-TAO NH927/928
NRT-XMN NH935/936

767-300ER w/non-IOJ interior (Business-II seats in C) ("763") (Seat map)
NRT-CAN NH933/934 (rarely IOJ)
KIX-HKG NH175/176
NRT-HKG NH909/910
KIX-TAO NH157/158
NRT-PEK NH905/906
KIX-PVG NH153/154
KIX-PVG NH155/156
NRT-PVG NH959/960

737-700 ("737") (Seat map)
KIX-DLC NH945/946
KIX-HGH NH951/952
NRT-HGH NH929/930
NGO-HKG NH1241/1242
KIX-PEK NH159/160
NGO-PVG NH939/940
NRT-SHE NH925/926

Last edited by armagebedar; Mar 24, 15 at 12:16 am Reason: Updated 24MAR15 (no more non-IOJ 77Ws)
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Old Jun 5, 12, 9:30 pm
  #4  
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3. International in-flight service

On its long-haul routes to Europe and the US, ANA operates three- or four-class aircraft; on intra-Asia routes, they operate one- or two-class aircraft.

FIRST
Inflight service and equipment
Menus by route
Amenities

There is one type of seating: ANA First Square (details) on IOJ-outfitted 77Ws; arranged in a 1-2-1 configuration

BUSINESS
Inflight service and equipment
Menus by route
Amenities

There are five major types of seating:
  • ANA Business Staggered (details) on 77Ws and 788s serving Europe and the US; arranged in a 1-2-1 (77W) or alternating 1-1-1/1-2-1 configuration (788)
  • ANA Business (details) on 772s serving the US; arranged in a 2-3-2 configuration
  • ANA Business Cradle (details) on 788s and IOJ-outfitted 767s serving Vancouver and intra-Asia destinations; arranged in a 2-2-2 (788) or 2-1-2 (763) configuration
  • ANA Business (details) on non-IOJ-outfitted 772s, 763s and 737s; arranged in a 2-3-2 (772), 2-1-2 (763), or 2-2 (737) configuration
  • ANA Business (details) on the 737 Business Jet; arranged in a 2-2 configuration

PREMIUM ECONOMY
Inflight service and equipment
Menus by route
Amenities

ECONOMY
Inflight service and equipment
Menus by route
Amenities

LOUNGES
NH operates its own international lounges at the following airports:
  • HND (two ANA Lounges, two ANA Suite Lounges)
  • NRT (two ANA Lounges, two ANA Suite Lounges, one ANA Arrival Lounge)
  • KIX (one ANA Lounge)
Other international lounge information
If you're still not sure which lounges you can use, please consult the Star Alliance Lounge Finder.

IN-FLIGHT ENTERTAINMENT
In-flight entertainment schedule (updated monthly)
Duty free shopping catalog (updated bi-monthly)

OTHER
Seat maps (international configurations)

Last edited by armagebedar; May 16, 16 at 6:58 pm Reason: Fixed broken link on 17MAY16
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Old Jun 5, 12, 9:31 pm
  #5  
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4. Domestic in-flight service

ANA offers two classes of service on flights within Japan: economy on all routes and Premium Class on some aircraft on selected routes.

ECONOMY
In economy, water, tea, apple juice, coffee, and beef consommé soup are provided free of charge, while other drinks and food are available via the My Choice program.

PREMIUM CLASS
Premium Class passengers receive lounge access, complimentary in-flight drinks and food, priority boarding, an increased baggage allowance and other benefits. A hot meal is available on the HND-ITM/CTS/FUK routes; on other routes, a cold meal (bento/sandwich and soup) is served. (Special meal requests are not accepted for Premium Class bookings [link]).

Note that domestic Japan sectors on international business or first class itineraries book into economy, not Premium Class.

UPGRADES
Passengers may upgrade to Premium Class on a space-available basis on the day of their flight for 8,250 JPY (tax included) per segment or four Upgrade Points. Note that this will increase to 9,000 JPY (tax included) from March 29, 2015.

LOUNGES
ANA operates an extensive system of domestic lounges. They offer free wireless internet, free soft drinks and alcohol, and packets of crackers. ANA is currently embarking on a major domestic lounge expansion/renovation program. A list of lounges and their status is provided below. (All airports have one domestic lounge unless otherwise noted.) Lounge access is available for all Star Gold and Premium Class passengers; other passengers can purchase access for 3,000 JPY per person per entry.
  • Haneda (HND) (two ANA Lounges, one ANA Suite Lounge)
  • Narita (NRT)
  • Sapporo (CTS)
  • Sendai (SDJ)
  • Nagoya (NGO) (shared)
  • Komatsu (KMQ)
  • Itami (ITM) (one ANA Lounge, one ANA Suite Lounge
  • Kansai (KIX)
  • Okayama (OKJ)
  • Hiroshima (HIJ)
  • Matsuyama (MYJ)
  • Fukuoka (FUK) (two ANA Lounges)
  • Kumamoto (KMJ)
  • Miyazaki (KMI) (shared)
  • Kagoshima (KOJ)
  • Naha (OKA) (one ANA Lounge, one ANA Suite Lounge

Further information on domestic lounges is available here.

FLIGHTS USING INTERNATIONAL CONFIGURATIONS
Some domestic flights are flown with internationally-configured aircraft to more efficiently utilize aircraft that would otherwise be parked. This list is not exhaustive and is subject to change at any time.
  • NH141 (HND-KIX) (763; C seats sold as Y)
  • NH150 (KIX-HND) (763; C seats sold as Y)
  • NH2179 (NRT-ITM) (773/77W; C/PY seats sold as Y)
  • NH2176 (ITM-NRT) (773/77W; C/PY seats sold as Y)

OTHER INFORMATION
Domestic aircraft codes (Japanese only)
Seat maps (domestic configurations) (Japanese only)

Last edited by armagebedar; Mar 9, 16 at 5:44 pm Reason: Updated lounge information on 10FEB16
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Old Jun 5, 12, 9:32 pm
  #6  
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5. ANA Mileage Club

There are four tiers within the Mileage Club program: Member, Bronze (BRZ), Platinum (PLT), and Diamond (DIA). PLT and DIA members can apply for the Super Flyers Card, which provides benefits as long as the cardmember remains in good standing.

PREMIUM POINT / BONUS MILEAGE ACCRUAL
ANA International Flights
ANA Domestic Flights
Star Alliance / Partner Airlines

Elite status is determined by how many Premium Points (PP) are accumulated between January 1 and December 31 each year; elite status is recognized between April 1 and March 31 of the following year. The month after a particular level is achieved, ANA offers most of the benefits (excluding upgrade points and DIA gifts) for the remainder of the elite year as "Advance Service".

Accrual of PPs is determined by the following formula:
(Basic segment mileage) x (Class/fare ratio) x (Route ratio) + (Boarding points)

Booking class ratios for international ANA group flights from Japan are as follows:
  • First (F/A): 150%
  • Business (J): 150%
  • Business (C/D/Z): 125%
  • Business (P): 70%
  • Economy (Y): 100%
  • Economy (E): 100%
  • Economy (B/M): 100%
  • Economy (U/H/Q): 70%
  • Economy (V/W/S): 50%
  • Economy (T): 50%
  • Economy (L/K): 30%

Route ratios are as follows:
  • Japan domestic flights: 200%
  • Asia/Oceania flights: 150%
  • Other international flights: 100%
  • All Star Alliance partner flights: 100%

In addition to Premium Points, elite members also accumulate bonus miles on certain flights. These, however, do not count towards the necessary PP total for elite status. Bonus mile accrual varies by elite status.

REQUIREMENTS
  • Bronze: 30,000 PPs on Star Alliance flights, 15,000 of which must be on ANA group flights*
  • Platinum: 50,000 PPs on Star Alliance flights, 25,000 of which must be on ANA group flights
  • Diamond: 100,000 PPs on Star Alliance flights, 50,000 of which must be on ANA group flights
NOTE: Codeshares on non-Star Alliance carriers do not count towards the PP total
* ANA Wide Gold Card, ANA Diner's Club Card, ANA American Express Gold Card, or ANA Card Premium cardholders are exempted from the requirement to have 15,000 PP on ANA group flights


BENEFITS
The benefits that ANA Mileage Club members receive include bonus miles, upgrade points, priority baggage handling, waitlisting priority, dedicated reservations/support lines, lounge access, and more. For full details of the benefits of each tier, please see the respective pages on the ANA site. ANA gold or premium cardholders receive an additional 5% bonus miles.

Bronze
  • 40% bonus miles (first year); 50% bonus miles (second year onwards)
  • Bronze Service Desk reservations/support line
  • Priority waitlisting/standby on ANA and Star Alliance flights
  • First Class baggage allowance on ANA group flights
  • Use of Premium Economy check-in counter at HND/NRT airports
  • Domestic airport lounge access for 1,000 miles / 2 upgrade points per entry
  • Maximum Sky Coin conversion rate of 1.7 Sky Coins per mile
  • Star Alliance Silver status

Super Flyers Card Member
More information and card types
For SFC status to be maintained, no flying is required, but the annual fee must be paid from a Japanese bank account. As a result, this card is limited only to those with a Japanese bank account and credit history.
  • 35% bonus miles (regular card); 40% bonus miles (gold card); 50% bonus miles (premium card)
  • SFC Service Desk reservations/support line
  • Priority waitlisting/standby on ANA and Star Alliance flights
  • 14 day advance reservation on domestic ANA flights
  • Increased baggage allowance on Star Alliance flights
  • Use of Premium/Star Alliance Gold/Business Class check-in counters
  • Airport lounge access
  • Priority security lanes
  • Priority boarding
  • Complimentary upgrades to Premium Economy on ANA flights (when available)
  • Maximum Sky Coin conversion rate of 1.6 Sky Coins per mile
  • Star Alliance Gold status
  • Free use of HKG Frequent Visitor E-Channel (registration required)

Platinum
  • 90% bonus miles (first year); 100% bonus miles (second year onwards)
  • Platinum Service Desk reservations/support line
  • Priority waitlisting/standby on ANA and Star Alliance flights
  • 14 day advance reservation on domestic ANA flights
  • Increased baggage allowance on Star Alliance flights
  • Use of Premium/Star Alliance Gold/Business Class check-in counters
  • Airport lounge access
  • Priority security lanes
  • Priority boarding
  • Complimentary upgrades to Premium Economy on ANA flights (when available)
  • Maximum Sky Coin conversion rate of 1.7 Sky Coins per mile
  • Star Alliance Gold status
  • Free use of HKG Frequent Visitor E-Channel (registration required)

Diamond
Same as Platinum, except:
  • 115% bonus miles (first year); 125% bonus miles (second year onwards)
  • No mileage expiration
  • Diamond Service Desk reservations/support line
  • Top priority for waitlisting/award reservations on ANA flights
  • Increased baggage allowance on ANA flights
  • Use of Suite Check-in / First Class check-in counters
  • Access to ANA Suite Lounges and other Diamond-designated lounges
  • Double upgrade points can be used to upgrade otherwise nonupgradeable fares prior to day of travel
  • Maximum Sky Coin conversion rate of 1.7 Sky Coins per mile
  • Diamond Benefit Course (hotel vouchers, duty free coupons, lounge certificates, and/or gifts valued at approximately 60,000 JPY)

MILLION MILER PROGRAM
For AMC members who reach certain lifetime mileage thresholds, ANA has announced certain benefits:

500,000 miles on NH metal
One million miles on NH and Star Alliance partner metal
One million miles on NH metal
  • Lifetime non-expiration of miles
  • Can apply for SFC status at any time (Japan residents only)

Two million miles on NH metal
  • Lifetime non-expiration of miles
  • Can apply for SFC status at any time (Japan residents only)
  • Lifetime entry to ANA Lounges / ANA Suite Lounges for the member and one companion

Three million miles on NH metal
  • Other benefits same as for two million mile level

OTHER INFORMATION
ANA Card Family Miles program (for residents of Japan) and the ANA Family Account Service (AFA) (for non-residents) allows pooling of miles for AMC members within the same family.

Some AMC cards come with Edy functionality, an e-money system widely used in Japan. For every 200 JPY spent members can accrue one mile; 10,000 miles can be redeemed for 10,000 JPY in Edy value.

For Japan-resident members, ANA allows miles to be converted into Sky Coins at varying rates. Sky Coins can be used in place of cash (1 Sky Coin = 1 JPY) when purchasing domestic/international tickets (on itineraries only with flights on ANA flight numbers), ANA tour packages, and other ANA travel products.

Last edited by armagebedar; Mar 9, 16 at 6:11 pm Reason: Miscellaneous updates on 10MAR16
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Old Jun 5, 12, 9:32 pm
  #7  
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6. ANA Card

JAPAN
Card types

OTHER COUNTRIES
ANA Card U.S.A. (for US residents)
ANA Card Hong Kong (for HK residents)
ANA Card China (for PRC residents)

Last edited by armagebedar; Mar 9, 16 at 6:12 pm Reason: Moved SFC info to section 6 on 10MAR16
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Old Jun 5, 12, 9:33 pm
  #8  
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7. Award redemptions

Miles accrued with AMC can be redeemed for domestic and international flights on ANA, international flights on Star Alliance and partner airlines, and Star Alliance upgrades. Miles and upgrade points can be used for upgrades only on ANA flights.

FLIGHT AWARDS
Before booking an award, please read the following: Notes regarding award redemptions
Note that ANA charges all applicable taxes and surcharges (including fuel surcharges) on award redemptions.

Mileage Required
Domestic awards on ANA flights
International awards on ANA flights
International awards on partners
Awards on Vanilla Air

How to Book
Log in to the Award Reservation section of ANA Sky Web and choose your award type. Please note that RTW tickets cannot be booked online -- they must be booked via phone with an ANA sales office.
Refunds
Regardless of status, all award tickets may be refunded as long as no segments have been flown for a fee of 3,000 miles per person. Vanilla Air flights are refundable at no cost.

UPGRADE AWARDS
Upgrades to the next class of service on ANA-operated and marketed flights can be made using miles or upgrade points. Upgrades to Premium Class on domestic flights can only be made on the day of the flight at check-in.

Mileage/Points Required
Mileage upgrades on ANA flights
Upgrade Points required on ANA flights
Star Alliance upgrades

How to Book
Log in to the International Upgrade Reservation section of ANA Sky Web and choose your upgrade type.

Last edited by armagebedar; Mar 9, 16 at 6:20 pm Reason: Added link to Vanilla Air on 10MAR16
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Old Jun 5, 12, 9:33 pm
  #9  
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8. Frequently asked questions

Q: Will ANA interline (i.e. "forward") my baggage to/from another carrier?
A: ANA has interline agreements with the following carriers:
Code:
AA - AC - AF - AH - AI - AM - AS - AT - AV - AY
AZ - A3 - BA - BG - BI - BR - BT - B6 - CA - CI
CM - CX - CZ - DL - EK - EN - ET - EW - EY - FI
FJ - FM - GA - GF - HA - HO - HR - HX - HY - IB
JJ - JK - JL - JO - JP - KA - KC - KE - KL - KM
KQ - K6 - LA - LG - LH - LO - LP - LR - LX - LY
MD - MF - MH - MI - MS - MU - MX - NX - NZ - OA
OK - OM - OS - OU - OZ - O6 - PG - PR - PZ - QF
QR - RA - SA - SC - SK - SN - SQ - SU - TA - TG
TK - TP - T0 - UA - UL - UN - US - UX - VN - VS
WF - WP - XF - ZH - 2K - 3M - 4M - 4U - 8M - 9B
9W
Q: What lounges can I use?
A: Please refer to the specific airport you are departing from here. When departing Japan, first class passengers can use the two ANA Suite Lounges and the United International First Class Lounge (Narita) or the two ANA Suite Lounges (Haneda), while business class and Star Alliance Gold passengers can use the two ANA Lounges or the United Club (Narita) or the two ANA Lounges (Haneda). Passengers in premium economy, those eligible for the Economy Class Pleasant-Trip Service, or those using lounge certificates are eligible to use any of the ANA Lounges. ANA first/business class passengers and Diamond/Platinum/SFC passengers arriving at Narita on ANA-operated international flights can use the ANA Arrival Lounge.

Q: Does ANA provide sleepwear (pajamas), and if so, can I take them home?
A: Yes, sleepwear is provided for first and business class passengers on Europe/USA routes, and may be taken home. At the end of the flight the purser/CA may even provide an extra, unused set for you to take home. ANA also provides a woolen sweater in first and business classes (selected long-haul/Asian routes) to wear if you are cold, but this is only for use during the flight and is washed and reused. (Note that some FTers have reported that ANA has only a limited number of sleepwear sets available in business class and are allocated on a first-come, first-served basis.)

Q: Is there an amenity kit?
A: A Samsonite amenity kit is provided in First Class. Business class passengers on routes to Europe and North America (excluding Hawaii) are provided with an L'Occitane amenity kit. On other routes, amenity goods are available in baskets on board for business class passengers to take as necessary.

Q: Are pre-departure beverages served?
A: Yes, in both first and business classes on long-haul international flights. Depending on the time of day a selection of juice, water, and champagne is offered.

Q: Does ANA offer discounted paid upgrades? Will ANA involuntarily upgrade ("op-up") me?
A: On international routes, ANA does not offer discounted paid upgrades to any class of service, but you can typically upgrade yourself by paying the fare difference at check-in. On routes where PY is available, ANA elite members (and occasionally non-ANA Star Alliance Gold members) are upgraded to PY on a space-available basis. On domestic routes, same-day upgrades to Premium Class are available (see above).

Q: What are "shareholder discount coupons (株主優待券)" and how can I use them?
A: Twice a year, ANA offers discount coupons to its shareholders that provide a 50% discount off regular domestic economy and Premium Class fares. The appropriate shareholder discount fares must be booked and a valid discount coupon must be provided at check-in. The coupons themselves are often resold on auction sites and at ticket shops throughout Japan, but this practice is not officially endorsed by ANA.

Q: How do I reserve a seat in the first class cabin when it is sold as business class on some short-haul routes?
A: If you hold a full-fare business class ticket (booking class "C"), you may select seats online in the first class cabin after purchase. Otherwise, only certain ANA elite members (typically Diamond, but sometimes other NH elites) may be allowed to select these seats at check-in.

Q: How much will taxes and fees be on my award redemption made though AMC?
A: ANA charges all taxes and fees (including fuel surcharges) as would be applicable for a paid ticket with the same itinerary. You can recreate your booking using ITA Matrix, which will give you a breakdown of all taxes and fees required. (Please note that some airlines, such as US, SQ, and OZ, charge fees that are not shown in the breakdown on ITA, so please check the fare rules to be sure.) You can also ask other members in our consolidated fuel surcharge questions thread.

Q: Does ANA provide a hotel (STopover Paid by Carrier: STPC) for passengers making an overnight transit in Japan?
A: In general, no. Please contact ANA or your travel agent to confirm.

Q: What booking class is my domestic fare?
A: The following seems to be what booking class each domestic fare books into on ANA and United:
Code:
Fare Type				NH Booking Class
Premium Normal Fare			S
Premium Tokuwari A			C
Premium Tokuwari B			D
Premium Tabiwari 28			D
Premium Shareholder's Discount		S
Premium Disability Discount		S
Normal Fare				Y
Round-trip Fare				Y
Shareholder's Discount			Y
Disability Discount			Y
Nursing Discount			Z
Shuttle Round-trip			B
Business Ticket				E
Business Repeat				E
Tokuwari A				B
Tokuwari B				Z
Tokuwari C				H
Tabiwari 21A/B/C/D			?
Tabiwari 28A				V
Tabiwari 28B				W
Tabiwari 45				L
Tabiwari 55				K
Tabiwari 60				T
Tabiwari 75				X
Specified Connection Discount		Z
Connection Tokuwari			Q
Connection Tabiwari			L
Issho-ni Mile Wari			K
Q: What other special benefits are available for Diamond members?
A: There are some unpublished/unpublicized special benefits provided to Diamond members when flying on NH, including:
  • Access to the SilverKris First Class Lounge at SIN T2
  • Discounts and other benefits at IHG hotels in Japan

Last edited by armagebedar; Mar 9, 16 at 6:34 pm Reason: Miscellaneous updates on 10MAR16
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Old Jun 5, 12, 9:34 pm
  #10  
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9. Aircraft configurations (work in progress)

Depending on the route and aircraft on which you are traveling, the configuration of the onboard product will vary. This sheet will attempt to track the various configurations for all aircraft used on international routes as well as on the 787 Dreamliner by registration code. Note that, barring last-minute equipment changes, you can also check which configuration will be used on your aircraft at check-in. Aircraft registrations can be looked up on Flightradar24 to see where they have flown recently.

Much of this information was translated from the excellent list maintained here; this information is entirely unofficial and subject to change without notice.

(Note: items in italics are for aircraft yet to be delivered.)

777-300ER CONFIGURATIONS
There are three configurations of the 777-300ER used by NH. All are outfitted with the Inspiration of Japan (IOJ) product (seat maps).
Code:
Reg No	Mth/Yr	Code	Seats	Layout			Y Layout	Comments
JA731A	2004/10	77W	250	F8 C52 PY24 Y166	2-4-3
JA732A	2005/4	77W	250	F8 C52 PY24 Y166	2-4-3	
JA733A	2005/10	77W	250	F8 C52 PY24 Y166	2-4-3
JA734A	2006/3	77W	250	F8 C52 PY24 Y166	2-4-3
JA735A	2006/6	77W	250	F8 C52 PY24 Y166	2-4-3
JA736A	2006/9	77W	250	F8 C52 PY24 Y166	2-4-3
JA777A	2006/10	77W	250	F8 C52 PY24 Y166	2-4-3
JA778A	2007/1	77W	264	F8 C52 PY24 Y180	3-4-3	
JA779A	2007/4	77W	264	F8 C52 PY24 Y180	3-4-3	
JA780A	2007/6	77W	264	F8 C52 PY24 Y180	3-4-3	
JA781A	2007/9	77W	264	F8 C52 PY24 Y180	3-4-3	
JA782A	2008/1	77W	264	F8 C52 PY24 Y180	3-4-3	
JA783A	2008/8	77W	264	F8 C52 PY24 Y180	3-4-3	
JA784A	2010/1	77W	212	F8 C68 PY24 Y112	2-4-3
JA785A	2010/3	77W	212	F8 C68 PY24 Y112	2-4-3
JA786A	2010/5	77W	212	F8 C68 PY24 Y112	2-4-3
JA787A	2010/6	77W	212	F8 C68 PY24 Y112	2-4-3
JA788A	2010/7	77W	250	F8 C52 PY24 Y166	2-4-3
JA789A	2010/7	77W	250	F8 C52 PY24 Y166	2-4-3
JA790A	2015/3	77W	?	?			?	
JA791A	2015/4	77W	?	?			?	
JA792A	2015/5	77W	?	?			?	
777-200ER CONFIGURATIONS
There are two configurations of the 777-200ER used by NH: a short-haul version (seat map) and a long-haul version (seat map). All are based at NRT.
Code:
Reg No	Mth/Yr	Code	Seats	Layout		Y Layout	Comments
JA708A	2000/5	772	306	C35 Y271	3-3-3		Int-Short
JA709A	2000/6	772	306	C35 Y271	3-3-3		Int-Short
JA710A	2000/10	772	306	C35 Y271	3-3-3		Int-Short
JA715A	2006/5	772	223	C70 PY36 Y117	3-3-3		Int-Long
JA716A	2006/6	772	223	C70 PY36 Y117	3-3-3		Int-Long
JA717A	2006/8	772	223	C70 PY36 Y117	3-3-3		Int-Long
767-300ER CONFIGURATIONS
There are two configurations of the 767-300ER used by NH: one with the new IOJ product (seat map) and one with the older product (seat map).
Code:
Reg No	Mth/Yr	Code	Seats	Layout		Y Layout	Comments
JA603A	2002/5	763	214	C35 Y179	2-3-2		NRT-based
JA605A	2002/7	763	214	C35 Y179	2-3-2		NRT-based
JA606A	2002/7	763	214	C35 Y179	2-3-2		NRT-based
JA607A	2002/8	763	214	C35 Y179	2-3-2		NRT-based
JA608A	2002/8	763	214	C35 Y179	2-3-2		NRT-based
JA609A	2003/4	763	214	C35 Y179	2-3-2		NRT-based
JA610A	2003/4	763	214	C35 Y179	2-3-2		NRT-based
JA611A	2003/7	763	214	C35 Y179	2-3-2		NRT-based
JA612A	2004/4	763	214	C35 Y179	2-3-2		NRT-based
JA613A	2004/8	763	214	C35 Y179	2-3-2		NRT-based
JA614A	2005/4	763	214	C35 Y179	2-3-2		NRT-based
JA615A	2007/1	763	214	C35 Y179	2-3-2		NRT-based
JA616A	2007/3	763	214	C35 Y179	2-3-2		NRT-based
JA617A	2008/9	763	214	C35 Y179	2-3-2		NRT-based
JA618A	2009/4	763	214	C35 Y179	2-3-2		NRT-based
JA619A	2010/9	763	202	C35 Y167	2-3-2		NRT-based, IOJ
JA620A	2010/11	763	202	C35 Y167	2-3-2		HND-based, IOJ
JA621A	2011/1	763	202	C35 Y167	2-3-2		HND-based, IOJ
JA622A	2011/2	763	202	C35 Y167	2-3-2		HND-based, IOJ
JA623A	2011/3	763	202	C35 Y167	2-3-2		NRT-based, IOJ
JA624A	2011/9	763	202	C35 Y167	2-3-2		NRT-based, IOJ
JA625A	2011/10	763	202	C35 Y167	2-3-2		NRT-based, IOJ
JA626A	2012/1	763	202	C35 Y167	2-3-2		NRT-based, IOJ
JA627A	2012/3	763	202	C35 Y167	2-3-2		NRT-based, IOJ
787-8 CONFIGURATIONS
There are two configurations of the 787-8 used by NH: one for domestic routes (seat maps) and one for international routes (seat maps).
Code:
Reg No	Mth/Yr	Code	Seats	Layout		Y Layout	Comments
JA836A	2015/3	789	215	C48 PY21 Y146	3-3-3		NRT-based
787-8 CONFIGURATIONS
There are five configurations of the 787-8 used by NH: two for domestic routes (seat maps) and three for international routes (seat maps). All long-haul 787s have PY and are 3-3-3 in Y.
Code:
Reg No	Mth/Yr	Code	Seats	Layout		Y Layout	Comments
JA801A	2011/9	78R	222	C42 Y180	2-4-2		HND-based, Int-Short-Lo
JA802A	2011/1	78R	222	C42 Y180	2-4-2		HND-based, Int-Short-Lo
JA803A	2012/8	78R	222	C42 Y180	2-4-2		HND-based, Int-Short-Lo
JA804A	2012/1	78R	240	C42 Y198	3-3-3		HND-based, Int-Short-Hi
JA805A	2012/1	788	169	C46 P21 Y102	3-3-3		NRT-based, Int-Long
JA806A	2012/3	788	169	C46 P21 Y102	3-3-3		NRT-based, Int-Long
JA807A	2012/1	78R	222	C42 Y180	2-4-2		HND-based, Int-Short-Lo
JA808A	2012/4	78R	222	C42 Y180	2-4-2		HND-based, Int-Short-Lo
JA809A	2012/6	78P	335	F12 Y323	3-3-3		HND-based, Dom
JA810A	2012/6	78P	335	F12 Y323	3-3-3		HND-based, Dom
JA811A	2012/7	78P	335	F12 Y323	3-3-3		HND-based, Dom
JA812A	2012/7	78P	335	F12 Y323	3-3-3		HND-based, Dom
JA813A	2012/8	788	169	C46 P21 Y102	3-3-3		NRT-based, Int-Long
JA814A	2012/9	788	169	C46 P21 Y102	3-3-3		NRT-based, Int-Long
JA815A	2012/1	78R	222	C42 Y180	2-4-2		NRT-based, Int-Short-Lo
JA816A	2012/11	78P	335	F12 Y323	3-3-3		HND-based, Dom
JA817A	2012/12	78P	335	F12 Y323	3-3-3		HND-based, Dom
JA818A	2013/5	78P	335	F12 Y323	3-3-3		HND-based, Dom
JA819A	2013/5	78P	335	F12 Y323	3-3-3		HND-based, Dom
JA820A	2013/6	788	169	C46 P21 Y102	3-3-3		NRT-based, Int-Long
JA821A	2013/9	78P	335	F12 Y323	3-3-3		HND-based, Dom
JA822A	2013/8	788	169	C46 P21 Y102	3-3-3		NRT-based, Int-Long
JA823A	2013/8	788	169	C46 P21 Y102	3-3-3		NRT-based, Int-Long
JA824A	2014/1	78P	335	F12 Y323	3-3-3		HND-based, Dom
JA825A	2014/2	78P	335	F12 Y323	3-3-3		HND-based, Dom
JA827A	2014/2	788	169	C46 P21 Y102	3-3-3		NRT-based, Int-Long
JA828A	2014/2	788	169	C46 P21 Y102	3-3-3		NRT-based, Int-Long
JA829A	2014/6	788	244	C42 Y198	3-3-3		NRT-based, Int-Short-Hi
JA831A	2014/8	788	244	C42 Y198	3-3-3		NRT-based, Int-Short-Hi
JA832A	2014/8	788	244	C42 Y198	3-3-3		NRT-based, Int-Short-Hi
JA834A	2014/8	788	244	C42 Y198	3-3-3		NRT-based, Int-Short-Hi
JA835A	2014/12	788	244	C42 Y198	3-3-3		NRT-based, Int-Short-Hi
787-9 CONFIGURATIONS
There is currently one domestic configuration of the 787-9 used by NH (seat map); international configurations have yet to be released.
Code:
Reg No	Mth/Yr	Code	Seats	Layout		Y Layout	Comments
JA830A	2014/7	789	395	F18 Y377	3-3-3		HND-based, Dom
JA833A	2014/9	789	395	F18 Y377	3-3-3		HND-based, Dom

Last edited by armagebedar; Mar 24, 15 at 12:29 am Reason: Updated information on 24MAR15
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Old Jun 5, 12, 9:34 pm
  #11  
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Old Jun 5, 12, 9:35 pm
  #12  
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Join Date: Sep 2005
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