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READ THIS FIRST: All Nippon Airways and AMC Master Thread
READ THIS FIRST: All Nippon Airways and ANA Mileage Club Master Thread with FAQs
Welcome to the ANA Master Thread, which intends to answer all of your questions about ANA and its frequent flyer program, ANA Mileage Club -- from route information to inflight service to award redemptions and more. This reference is a work in progress, so if you have updates or corrections, please PM me or post them to this thread! However, please post any questions in a relevant existing or new thread after doing a search to see if your question has been answered. For easy reference this thread is broken up into the following sections: 1. Useful links 2. Overview of the ANA fleet and network 3. International service 4. Domestic service 5. ANA Mileage Club 6. ANA Card 7. Award redemptions 8. Frequently asked questions 9. Aircraft configurations Acknowledgments I'd like to thank schoflyer for his original master post, jimyvr for his excellent site airlineroute.net (from which some of the aircraft and schedule information is sourced), and all of the regular contributors to the ANA Mileage Club forum for their wealth of knowledge. |
1. Useful links
ANA Sky Web Japan (EN)/Japan (JP) North America UK Hong Kong Singapore Press Releases English/Japanese Check-in desk opening times (international) |
2. Overview of the ANA fleet and network
ANA operates over 1,000 daily flights on 49 international and 132 domestic routes to 80 cities with their fleet of 234 aircraft, which range from Dash-8s to 767s to the latest 787 Dreamliner. In FY2011 they transported almost 43 million passengers and over one million metric tons of cargo, making them the fourth-largest member of the Star Alliance by passengers and the ninth-largest airline in the world by revenue. Below is a list of scheduled international routes by region and aircraft type. For information on domestic routes, please consult the domestic timetable. Three-letter designations in parentheses are the codes ANA uses in their online reservation system. Note that aircraft operations are subject to change at any time. Scheduled International Routes and Aircraft (information as of 03FEB15) Note: Aircraft assignments are subject to change EUROPEAN AND NORTH AMERICAN ROUTES 777-300ER F/PY/C/Y w/IOJ interior ("77W") (Seat map) HND-FRA NH223/224 NRT-IAD NH1/2 NRT-JFK NH9/10 (sometimes Int-Hi) NRT-JFK NH1009/1010 (sometimes Int-Hi) NRT-LAX NH5/6 (sometimes Int-Hi) HND-LHR NH277/278 NRT-ORD NH11/12 (rarely Int-Hi) NRT-ORD NH1011/1012 (rarely Int-Hi) NRT-SFO NH7/8 (very rarely Int-Hi) HND-CDG NH215/216 NRT-CDG NH205/206 787-800 C/PY/Y 3-class configuration ("78R") (Seat map) NRT-DUS NH941/942 (mix of Int-Long-Hi and Int-Long-Lo) HND-FRA NH203/204 (Int-Long-Hi) HND-MUC NH275/276 (Int-Long-Hi) NRT-SEA NH1077/1078 (Int-Long-Hi, sometimes Int-Long-Lo) NRT-SJC NH1075/1076 (Int-Long-Hi, sometimes Int-Long-Lo) 767-300ER w/non-IOJ interior (Business-II seats in C) ("763") (Seat map) HND-HNL NH1061/1062 NRT-HNL NH1051/1052 HND-YVR NH115/116 777-200ER C/PY/Y w/old interior (Club ANA seats in C) ("777") (Int-Long Seat map) HND-LAX NH1005/1006 INTRA-ASIA ROUTES Note: all intra-Asia routes are sold as 2-class (C/Y) or 1-class (Y); when aircraft that have F or PY seats are used, F is sold as C and PY is sold as Y 787-800 C/PY/Y 3-class configuration ("78R") (Seat map) HND-HAN NH857/858 (Int-Long-Hi) 787-800 C/Y 2-class configuration ("78R") (Seat map) HND-CGK NH855/856 (Int-Short-Lo and Int-Short-Hi) HND-MNL NH869/870 (Int-Short-Lo and Int-Long-Hi) HND-SIN NH841/842 (Int-Short-Lo) HND-SIN NH843/844 (Int-Short-Lo) NRT-SIN NH801/802 (Int-Short-Lo) HND-TSA NH1185/1186 (Int-Short-Lo) 767-300ER w/IOJ interior ("763") (Seat map) NRT-CGK NH835/836 NRT-DEL NH917/918 NRT-RGN NH913/914 NRT-SGN NH931/932 767-300ER w/non-IOJ interior (Business-II seats in C) ("763") (Seat map) HND-BKK NH847/848 HND-BKK NH849/850 NRT-MNL NH949/950 NRT-TPE NH1083/1084 HND-TSA NH1187/1188 777-200ER ("777") (Int-Short seat map; Int-Long seat map) NRT-BKK NH805/806 (Int-Short, rarely 78R Int-Short-Lo) 737-700ER Business Jet ("BBJ") (Seat map) NRT-BOM NH943/944 (this route operates using both 44-seat C/Y and 38-seat C only configurations) MAINLAND CHINA and KOREA ROUTES Note: all Mainland China and Korea routes are sold as 2-class (C/Y); when aircraft that have F or PY seats are used, F is sold as C and PY is sold as Y 777-300ER F/PY/C/Y w/IOJ interior ("77W") (Seat map; sometimes operated with non-IOJ 773) HND-GMP NH1160/1167 HND-GMP NH1165/1166 (sometimes Int-Long 772) NRT-PVG NH919/920 (sometimes Int-Short-Lo 78R or 772) NRT-PVG NH921/922 (sometimes Int-Short-Lo 78R or 772) 777-200ER ("777") (Int-Short seat map; Int-Long seat map) HND-GMP NH1161/1162 (Int-Long and domestic) HND-HKG NH1171/1172 (Int-Long, sometimes Int-Short) HND-PEK NH1255/1256 (Int-Long, sometimes Int-Long-Hi 78R) HND-SHA NH1259/1260 (Int-Short) 787-800 C/Y 2-class configuration ("78R") (Seat map) NRT-PVG NH919/920 (sometimes 77W or 772) NRT-PVG NH921/922 (sometimes 77W or 777 or 772) 767-300ER w/IOJ interior ("763") (Seat map) NRT-CTU NH947/948 NRT-DLC NH903/904 NRT-HKG NH911/912 NRT-PEK NH955/956 NRT-TAO NH927/928 NRT-XMN NH935/936 767-300ER w/non-IOJ interior (Business-II seats in C) ("763") (Seat map) NRT-CAN NH933/934 (rarely IOJ) KIX-HKG NH175/176 NRT-HKG NH909/910 KIX-TAO NH157/158 NRT-PEK NH905/906 KIX-PVG NH153/154 KIX-PVG NH155/156 NRT-PVG NH959/960 737-700 ("737") (Seat map) KIX-DLC NH945/946 KIX-HGH NH951/952 NRT-HGH NH929/930 NGO-HKG NH1241/1242 KIX-PEK NH159/160 NGO-PVG NH939/940 NRT-SHE NH925/926 |
3. International in-flight service
On its long-haul routes to Europe and the US, ANA operates three- or four-class aircraft; on intra-Asia routes, they operate one- or two-class aircraft. FIRST Inflight service and equipment Menus by route Amenities There is one type of seating: ANA First Square (details) on IOJ-outfitted 77Ws; arranged in a 1-2-1 configuration BUSINESS Inflight service and equipment Menus by route Amenities There are five major types of seating:
PREMIUM ECONOMY Inflight service and equipment Menus by route Amenities ECONOMY Inflight service and equipment Menus by route Amenities LOUNGES NH operates its own international lounges at the following airports:
If you're still not sure which lounges you can use, please consult the Star Alliance Lounge Finder. IN-FLIGHT ENTERTAINMENT In-flight entertainment schedule (updated monthly) Duty free shopping catalog (updated bi-monthly) OTHER Seat maps (international configurations) |
4. Domestic in-flight service
ANA offers two classes of service on flights within Japan: economy on all routes and Premium Class on some aircraft on selected routes. ECONOMY In economy, water, tea, apple juice, coffee, and beef consommé soup are provided free of charge, while other drinks and food are available via the My Choice program. PREMIUM CLASS Premium Class passengers receive lounge access, complimentary in-flight drinks and food, priority boarding, an increased baggage allowance and other benefits. A hot meal is available on the HND-ITM/CTS/FUK routes; on other routes, a cold meal (bento/sandwich and soup) is served. (Special meal requests are not accepted for Premium Class bookings [link]). Note that domestic Japan sectors on international business or first class itineraries book into economy, not Premium Class. UPGRADES Passengers may upgrade to Premium Class on a space-available basis on the day of their flight for 8,250 JPY (tax included) per segment or four Upgrade Points. Note that this will increase to 9,000 JPY (tax included) from March 29, 2015. LOUNGES ANA operates an extensive system of domestic lounges. They offer free wireless internet, free soft drinks and alcohol, and packets of crackers. ANA is currently embarking on a major domestic lounge expansion/renovation program. A list of lounges and their status is provided below. (All airports have one domestic lounge unless otherwise noted.) Lounge access is available for all Star Gold and Premium Class passengers; other passengers can purchase access for 3,000 JPY per person per entry. Further information on domestic lounges is available here. FLIGHTS USING INTERNATIONAL CONFIGURATIONS Some domestic flights are flown with internationally-configured aircraft to more efficiently utilize aircraft that would otherwise be parked. This list is not exhaustive and is subject to change at any time. OTHER INFORMATION Domestic aircraft codes (Japanese only) Seat maps (domestic configurations) (Japanese only) |
5. ANA Mileage Club
There are four tiers within the Mileage Club program: Member, Bronze (BRZ), Platinum (PLT), and Diamond (DIA). PLT and DIA members can apply for the Super Flyers Card, which provides benefits as long as the cardmember remains in good standing. PREMIUM POINT / BONUS MILEAGE ACCRUAL ANA International Flights ANA Domestic Flights Star Alliance / Partner Airlines Elite status is determined by how many Premium Points (PP) are accumulated between January 1 and December 31 each year; elite status is recognized between April 1 and March 31 of the following year. The month after a particular level is achieved, ANA offers most of the benefits (excluding upgrade points and DIA gifts) for the remainder of the elite year as "Advance Service". Accrual of PPs is determined by the following formula: (Basic segment mileage) x (Class/fare ratio) x (Route ratio) + (Boarding points) Booking class ratios for international ANA group flights from Japan are as follows: Route ratios are as follows: In addition to Premium Points, elite members also accumulate bonus miles on certain flights. These, however, do not count towards the necessary PP total for elite status. Bonus mile accrual varies by elite status. REQUIREMENTS * ANA Wide Gold Card, ANA Diner's Club Card, ANA American Express Gold Card, or ANA Card Premium cardholders are exempted from the requirement to have 15,000 PP on ANA group flights BENEFITS The benefits that ANA Mileage Club members receive include bonus miles, upgrade points, priority baggage handling, waitlisting priority, dedicated reservations/support lines, lounge access, and more. For full details of the benefits of each tier, please see the respective pages on the ANA site. ANA gold or premium cardholders receive an additional 5% bonus miles. Bronze Super Flyers Card Member More information and card types For SFC status to be maintained, no flying is required, but the annual fee must be paid from a Japanese bank account. As a result, this card is limited only to those with a Japanese bank account and credit history. Platinum Diamond Same as Platinum, except: MILLION MILER PROGRAM For AMC members who reach certain lifetime mileage thresholds, ANA has announced certain benefits: 500,000 miles on NH metal One million miles on NH and Star Alliance partner metal One million miles on NH metal Two million miles on NH metal Three million miles on NH metal OTHER INFORMATION ANA Card Family Miles program (for residents of Japan) and the ANA Family Account Service (AFA) (for non-residents) allows pooling of miles for AMC members within the same family. Some AMC cards come with Edy functionality, an e-money system widely used in Japan. For every 200 JPY spent members can accrue one mile; 10,000 miles can be redeemed for 10,000 JPY in Edy value. For Japan-resident members, ANA allows miles to be converted into Sky Coins at varying rates. Sky Coins can be used in place of cash (1 Sky Coin = 1 JPY) when purchasing domestic/international tickets (on itineraries only with flights on ANA flight numbers), ANA tour packages, and other ANA travel products. |
6. ANA Card
JAPAN Card types OTHER COUNTRIES ANA Card U.S.A. (for US residents) ANA Card Hong Kong (for HK residents) ANA Card China (for PRC residents) |
7. Award redemptions
Miles accrued with AMC can be redeemed for domestic and international flights on ANA, international flights on Star Alliance and partner airlines, and Star Alliance upgrades. Miles and upgrade points can be used for upgrades only on ANA flights. FLIGHT AWARDS Before booking an award, please read the following: Notes regarding award redemptions Note that ANA charges all applicable taxes and surcharges (including fuel surcharges) on award redemptions. Mileage Required Domestic awards on ANA flights International awards on ANA flights International awards on partners Awards on Vanilla Air How to Book Log in to the Award Reservation section of ANA Sky Web and choose your award type. Please note that RTW tickets cannot be booked online -- they must be booked via phone with an ANA sales office. Refunds Regardless of status, all award tickets may be refunded as long as no segments have been flown for a fee of 3,000 miles per person. Vanilla Air flights are refundable at no cost. UPGRADE AWARDS Upgrades to the next class of service on ANA-operated and marketed flights can be made using miles or upgrade points. Upgrades to Premium Class on domestic flights can only be made on the day of the flight at check-in. Mileage/Points Required Mileage upgrades on ANA flights Upgrade Points required on ANA flights Star Alliance upgrades How to Book Log in to the International Upgrade Reservation section of ANA Sky Web and choose your upgrade type. |
8. Frequently asked questions
Q: Will ANA interline (i.e. "forward") my baggage to/from another carrier? A: ANA has interline agreements with the following carriers: Code:
AA - AC - AF - AH - AI - AM - AS - AT - AV - AYA: Please refer to the specific airport you are departing from here. When departing Japan, first class passengers can use the two ANA Suite Lounges and the United International First Class Lounge (Narita) or the two ANA Suite Lounges (Haneda), while business class and Star Alliance Gold passengers can use the two ANA Lounges or the United Club (Narita) or the two ANA Lounges (Haneda). Passengers in premium economy, those eligible for the Economy Class Pleasant-Trip Service, or those using lounge certificates are eligible to use any of the ANA Lounges. ANA first/business class passengers and Diamond/Platinum/SFC passengers arriving at Narita on ANA-operated international flights can use the ANA Arrival Lounge. Q: Does ANA provide sleepwear (pajamas), and if so, can I take them home? A: Yes, sleepwear is provided for first and business class passengers on Europe/USA routes, and may be taken home. At the end of the flight the purser/CA may even provide an extra, unused set for you to take home. ANA also provides a woolen sweater in first and business classes (selected long-haul/Asian routes) to wear if you are cold, but this is only for use during the flight and is washed and reused. (Note that some FTers have reported that ANA has only a limited number of sleepwear sets available in business class and are allocated on a first-come, first-served basis.) Q: Is there an amenity kit? A: A Samsonite amenity kit is provided in First Class. Business class passengers on routes to Europe and North America (excluding Hawaii) are provided with an L'Occitane amenity kit. On other routes, amenity goods are available in baskets on board for business class passengers to take as necessary. Q: Are pre-departure beverages served? A: Yes, in both first and business classes on long-haul international flights. Depending on the time of day a selection of juice, water, and champagne is offered. Q: Does ANA offer discounted paid upgrades? Will ANA involuntarily upgrade ("op-up") me? A: On international routes, ANA does not offer discounted paid upgrades to any class of service, but you can typically upgrade yourself by paying the fare difference at check-in. On routes where PY is available, ANA elite members (and occasionally non-ANA Star Alliance Gold members) are upgraded to PY on a space-available basis. On domestic routes, same-day upgrades to Premium Class are available (see above). Q: What are "shareholder discount coupons (株主優待券)" and how can I use them? A: Twice a year, ANA offers discount coupons to its shareholders that provide a 50% discount off regular domestic economy and Premium Class fares. The appropriate shareholder discount fares must be booked and a valid discount coupon must be provided at check-in. The coupons themselves are often resold on auction sites and at ticket shops throughout Japan, but this practice is not officially endorsed by ANA. Q: How do I reserve a seat in the first class cabin when it is sold as business class on some short-haul routes? A: If you hold a full-fare business class ticket (booking class "C"), you may select seats online in the first class cabin after purchase. Otherwise, only certain ANA elite members (typically Diamond, but sometimes other NH elites) may be allowed to select these seats at check-in. Q: How much will taxes and fees be on my award redemption made though AMC? A: ANA charges all taxes and fees (including fuel surcharges) as would be applicable for a paid ticket with the same itinerary. You can recreate your booking using ITA Matrix, which will give you a breakdown of all taxes and fees required. (Please note that some airlines, such as US, SQ, and OZ, charge fees that are not shown in the breakdown on ITA, so please check the fare rules to be sure.) You can also ask other members in our consolidated fuel surcharge questions thread. Q: Does ANA provide a hotel (STopover Paid by Carrier: STPC) for passengers making an overnight transit in Japan? A: In general, no. Please contact ANA or your travel agent to confirm. Q: What booking class is my domestic fare? A: The following seems to be what booking class each domestic fare books into on ANA and United: Code:
Fare Type NH Booking ClassA: There are some unpublished/unpublicized special benefits provided to Diamond members when flying on NH, including:
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9. Aircraft configurations (work in progress)
Depending on the route and aircraft on which you are traveling, the configuration of the onboard product will vary. This sheet will attempt to track the various configurations for all aircraft used on international routes as well as on the 787 Dreamliner by registration code. Note that, barring last-minute equipment changes, you can also check which configuration will be used on your aircraft at check-in. Aircraft registrations can be looked up on Flightradar24 to see where they have flown recently. Much of this information was translated from the excellent list maintained here; this information is entirely unofficial and subject to change without notice. (Note: items in italics are for aircraft yet to be delivered.) 777-300ER CONFIGURATIONS There are three configurations of the 777-300ER used by NH. All are outfitted with the Inspiration of Japan (IOJ) product (seat maps). Code:
Reg No Mth/Yr Code Seats Layout Y Layout CommentsThere are two configurations of the 777-200ER used by NH: a short-haul version (seat map) and a long-haul version (seat map). All are based at NRT. Code:
Reg No Mth/Yr Code Seats Layout Y Layout CommentsThere are two configurations of the 767-300ER used by NH: one with the new IOJ product (seat map) and one with the older product (seat map). Code:
Reg No Mth/Yr Code Seats Layout Y Layout CommentsThere are two configurations of the 787-8 used by NH: one for domestic routes (seat maps) and one for international routes (seat maps). Code:
Reg No Mth/Yr Code Seats Layout Y Layout CommentsThere are five configurations of the 787-8 used by NH: two for domestic routes (seat maps) and three for international routes (seat maps). All long-haul 787s have PY and are 3-3-3 in Y. Code:
Reg No Mth/Yr Code Seats Layout Y Layout CommentsThere is currently one domestic configuration of the 787-9 used by NH (seat map); international configurations have yet to be released. Code:
Reg No Mth/Yr Code Seats Layout Y Layout Comments |
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