Got bit twice for FC charges AMEX/ANA
Oct 3, 2011, 8:07 pm
#1
Original Poster
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,526
Got bit twice for FC charges AMEX/ANA
Bought an ANA domestic ticket using the English website. Oddly, the I thought I made the payment, but then when I hit the Select seats button the whole screen reverted to the homepage.
I made the mistake of thinking the payment I not been processed, and the next day bought the same ticket after the agent said I had no reservation listed.
However AMEX did show payment a day later, for BOTH tickets. ANA was good about refunding one of them, but I got tagged for $3.40x2 for the FC charge AND refund. Seems unfair, but not worth the time to argue.
I made the mistake of thinking the payment I not been processed, and the next day bought the same ticket after the agent said I had no reservation listed.
However AMEX did show payment a day later, for BOTH tickets. ANA was good about refunding one of them, but I got tagged for $3.40x2 for the FC charge AND refund. Seems unfair, but not worth the time to argue.
Oct 4, 2011, 6:40 pm
#4
Original Poster
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,526