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Great experience on ANA!
Not sure where was right place to post this, but wanted to give a ^ to ANA staff.
On a LAX-EWR-DEL-EWR-LAX trip on CO economy. With EWR issues, I was re-routed on return to DEL-BKK-NRT-LAX. DEL-BKK on Thai and remainder on ANA. The ANA legs were breaths of fresh air. Staff were AMAZING. Problems with the vegetarian meal request not coming from CO? No problem, we will find some from the other classes of fare! Star Gold? We will upgrade you to bulkhead in Premium Economy, without you asking! Haven't finished my ice cream yet, they will gush "take your time". They communicate to each other about you and were generally concerned about the vegetarian meal mix-up, offering to inquire about availability on connecting flights. Kept tabs on my luggage. Great seats. Just generally very nice/friendly and seemingly genuine. A lot of it was not necessary, but it was a nice way to end the trip. CO service didn't compare. Re Thai it was my first experience on Thai and I was disappointed. No real concern at check-in and more concern about my 1 check-in bag (for 2 passengers) being 5KG over the weight limit ("take something out and wrap it and check that in alongside the first bag"). So i moved 5KG to the carry-on, which then "is over the 7KG weight-limit and must be checked in". For future trips to Asia I hope to fly ANA again. ^^ |
Nice story in regards to your ANA experience. Not suprised that is surpassed your Thai and CO experiences. ^
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Originally Posted by shanshan
(Post 17019741)
Star Gold? We will upgrade you to bulkhead in Premium Economy, without you asking! Haven't finished my ice cream yet, they will gush "take your time".
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Glad to hear NH is stepping it up in service. IME they've seemed to be overrated in F and C. If they could carryover this to C and F I'd think much more of NH.
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Originally Posted by joejones
(Post 17020284)
You got really lucky. Ordinarily, Star Golds don't get upgraded to premium economy, and therefore get no ice cream.
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Originally Posted by joejones
(Post 17020284)
You got really lucky. Ordinarily, Star Golds don't get upgraded to premium economy, and therefore get no ice cream.
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Originally Posted by tide
(Post 17022464)
Transpacific regular Y also gets a small vanilla Haagen Dazs after the main meal.
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Originally Posted by shanshan
(Post 17019741)
Star Gold? We will upgrade you to bulkhead in Premium Economy, without you asking!
|
Originally Posted by shanshan
(Post 17019741)
Not sure where was right place to post this, but wanted to give a ^ to ANA staff.
On a LAX-EWR-DEL-EWR-LAX trip on CO economy. With EWR issues, I was re-routed on return to DEL-BKK-NRT-LAX. DEL-BKK on Thai and remainder on ANA. The ANA legs were breaths of fresh air. Staff were AMAZING. Problems with the vegetarian meal request not coming from CO? No problem, we will find some from the other classes of fare! Star Gold? We will upgrade you to bulkhead in Premium Economy, without you asking! Haven't finished my ice cream yet, they will gush "take your time". They communicate to each other about you and were generally concerned about the vegetarian meal mix-up, offering to inquire about availability on connecting flights. Kept tabs on my luggage. Great seats. Just generally very nice/friendly and seemingly genuine. A lot of it was not necessary, but it was a nice way to end the trip. CO service didn't compare. Re Thai it was my first experience on Thai and I was disappointed. No real concern at check-in and more concern about my 1 check-in bag (for 2 passengers) being 5KG over the weight limit ("take something out and wrap it and check that in alongside the first bag"). So i moved 5KG to the carry-on, which then "is over the 7KG weight-limit and must be checked in". For future trips to Asia I hope to fly ANA again. ^^ |
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