Reopening of Casa Alitalia
Sep 10, 20, 6:40 am
#16
Join Date: Feb 2020
Location: BHD/DUB
Programs: AF/KL Gold
Posts: 322
Originally Posted by skye1
For Casa Italia at FCO, Alitalia's website says that those with lounge access can collect a voucher at the SkyPriority check in desks.
Does anyone have any experiences of getting these airside, while in transit / connecting?
Does anyone have any experiences of getting these airside, while in transit / connecting?
Sep 11, 20, 5:19 am
#17
Join Date: Feb 2012
Location: RTM, CDG
Posts: 166
Originally Posted by AHC96
I had connections at FCO before and never needed a voucher to enter the lounge. I simply show my boarding pass (that should say SkyPriority on it anyways) or show a card with STE+ status on it.
Sep 11, 20, 11:47 am
#18
Join Date: Jul 2004
Location: London, United Kingdom
Programs: OW/AA, DL, UA; Marriott Titanium
Posts: 4,931
Originally Posted by KL714
skye1 is not talking about a voucher to enter the lounge. The lounges are currently closed, so on their website AZ indicates that for those who are eligible for lounge access in FCO and JFK, a voucher will be provided that can be used at bars and restaurants that are open at those airports. Unfortunately nothing for other airports where lounges remain closed.
I called customer service, and the person said he knew nothing of the "vouchers", said he looked at the "lounge" page on their website and saw only that the lounge is closed.
I did the "hang up and call back" (get a different agent), and was told that when I check in on-line, that is when I get the voucher. Said he did not know if that only applies to departures from airports other than Rome.
Sep 12, 20, 2:58 am
#19
Join Date: Feb 2012
Programs: HHonors Diamond, FlyingBlue Platinum, SPG Gold
Posts: 98
Used the voucher several times this summer at fco. approach the alitalia transfer desk in T3 to obtain a generous voucher for a spuntino and a drink at one of the outlets. Worked on flights on AF and AZ in J. Asked for a ff-card so I presume flying Y should grant the voucher too.
Sep 13, 20, 7:56 am
#21
Join Date: Jul 2004
Location: London, United Kingdom
Programs: OW/AA, DL, UA; Marriott Titanium
Posts: 4,931
Originally Posted by DrLudwig
Used the voucher several times this summer at fco. approach the alitalia transfer desk in T3 to obtain a generous voucher for a spuntino and a drink at one of the outlets. Worked on flights on AF and AZ in J. Asked for a ff-card so I presume flying Y should grant the voucher too.
Assuming that no such provision is available at out-stations where there's no Alitalia lounge but a shared Skyteam lounge that's likely closed, or third-party contracted lounge.
(Example : London Heathrow - Skyteam Lounge in T4 closed because T4 is closed, No Skyteam airlines have their own lounges in T2, but all others - except Alitalia - are contracting with lounges there)
Sep 15, 20, 2:29 am
#22
Join Date: Dec 2011
Programs: FB Platinum • LH Senator • BA Bronze • ITA Premium
Posts: 196
I can confirm: no lounge access with az ticket at Plaza lounge T2 in LHR. There isn't a contract between the lounge and the airline...sadly.
I've also asked at MXP when they will resume the opening of the SEA lounges... and they didn't known yet.
I've also asked at MXP when they will resume the opening of the SEA lounges... and they didn't known yet.
Sep 15, 20, 2:53 pm
#23
Join Date: Feb 2012
Location: Milano-London
Programs: ITA Executive
Posts: 148
No news about rolling over CFA/CFP entitlement, lounges still closed after many/most other airlines are reopening them. Isn't the new Alitalia bothered about holding onto its most loyal customers?
Sep 16, 20, 9:58 am
#24
Join Date: Jul 2015
Location: FCO
Posts: 489
Originally Posted by fasteddie1971
No news about rolling over CFA/CFP entitlement, lounges still closed after many/most other airlines are reopening them. Isn't the new Alitalia bothered about holding onto its most loyal customers?
Sep 18, 20, 9:18 am
#25
Join Date: Jul 2004
Location: London, United Kingdom
Programs: OW/AA, DL, UA; Marriott Titanium
Posts: 4,931
Originally Posted by AZ112
I can confirm: no lounge access with az ticket at Plaza lounge T2 in LHR. There isn't a contract between the lounge and the airline...sadly..
Sep 18, 20, 8:27 pm
#26
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY, HILTON DIAMOND
Posts: 11,111
Originally Posted by Sciamano
You should know AZ doesn't care about its customers as far its income doesn't depend from them
Sep 20, 20, 12:45 am
#27
Join Date: Nov 1999
Location: MAD/LHR/AGP
Programs: AS MVP/AC*G/AM Gold/SPG-Marriott Lifetime Titanium /Accor-FPC Gold/IHG Plat/HHDiamond/Hyatt Exp
Posts: 5,010
The FCO Plaza Premium Lounge finally reopened 10 days ago, and yet AZ still cannot manage to reopen at least one Casa Alitalia at their main hub.
The AZ voucher offers a snack/drink at four FCO food/drink outlets, but the Kimbo line was very long last week so I walked to my gate which was at the far end of the E gates.
Meanwhile in ATH...there are now five lounges reopen.
The AZ voucher offers a snack/drink at four FCO food/drink outlets, but the Kimbo line was very long last week so I walked to my gate which was at the far end of the E gates.
Meanwhile in ATH...there are now five lounges reopen.
May 10, 21, 5:53 am
#29
Join Date: Dec 2011
Programs: FB Platinum • LH Senator • BA Bronze • ITA Premium
Posts: 196
Originally Posted by buckeye91
The Casa Alitalia website still indicates all clubs are still “temporarily” closed. Any word as to when these may reopen?
May 27, 21, 1:44 am
#30
Join Date: Feb 2015
Posts: 137
I’m flying FCO-CDG next week. Looks like the flight is operating out of the E gates (specifically E12). Does this mean I could access the plaza premium lounge? Assuming it is open? Haven’t transited through FCO in Coron-times so I don’t know what the setup is like.
