Reopening of Casa Alitalia

Old Sep 10, 20, 6:40 am
  #16  
 
Join Date: Feb 2020
Location: LHR/PTY
Programs: AF/KL Gold, TP Gold, QR Gold, Hilton Gold, Marriott Gold
Posts: 192
Originally Posted by skye1 View Post
For Casa Italia at FCO, Alitalia's website says that those with lounge access can collect a voucher at the SkyPriority check in desks.

Does anyone have any experiences of getting these airside, while in transit / connecting?
I had connections at FCO before and never needed a voucher to enter the lounge. I simply show my boarding pass (that should say SkyPriority on it anyways) or show a card with STE+ status on it.
AHC96 is offline  
Old Sep 11, 20, 5:19 am
  #17  
 
Join Date: Feb 2012
Location: RTM, CDG
Posts: 147
Originally Posted by AHC96 View Post
I had connections at FCO before and never needed a voucher to enter the lounge. I simply show my boarding pass (that should say SkyPriority on it anyways) or show a card with STE+ status on it.
skye1 is not talking about a voucher to enter the lounge. The lounges are currently closed, so on their website AZ indicates that for those who are eligible for lounge access in FCO and JFK, a voucher will be provided that can be used at bars and restaurants that are open at those airports. Unfortunately nothing for other airports where lounges remain closed.
KL714 is offline  
Old Sep 11, 20, 11:47 am
  #18  
 
Join Date: Jul 2004
Location: Oxford, United Kingdom
Programs: OW Emerald/AA EXP, DL Plat, SPG Plat,
Posts: 4,907
Originally Posted by KL714 View Post
skye1 is not talking about a voucher to enter the lounge. The lounges are currently closed, so on their website AZ indicates that for those who are eligible for lounge access in FCO and JFK, a voucher will be provided that can be used at bars and restaurants that are open at those airports. Unfortunately nothing for other airports where lounges remain closed.
Indeed. The website says nothing about if or how they're available airside.

I called customer service, and the person said he knew nothing of the "vouchers", said he looked at the "lounge" page on their website and saw only that the lounge is closed.

I did the "hang up and call back" (get a different agent), and was told that when I check in on-line, that is when I get the voucher. Said he did not know if that only applies to departures from airports other than Rome.
skye1 is offline  
Old Sep 12, 20, 2:58 am
  #19  
 
Join Date: Feb 2012
Programs: HHonors Diamond, FlyingBlue Platinum, SPG Gold
Posts: 96
Used the voucher several times this summer at fco. approach the alitalia transfer desk in T3 to obtain a generous voucher for a spuntino and a drink at one of the outlets. Worked on flights on AF and AZ in J. Asked for a ff-card so I presume flying Y should grant the voucher too.
DrLudwig is offline  
Old Sep 12, 20, 6:13 am
  #20  
 
Join Date: Feb 2012
Location: RTM, CDG
Posts: 147
I just arrived in LIN, waiting for my connecting flight to CTA (both in Y, Elite Plus). Went to the check in desk to ask. Received a voucher for a drink and a sandwich at Caffè Milano for me and my travel companion
KL714 is offline  
Old Sep 13, 20, 7:56 am
  #21  
 
Join Date: Jul 2004
Location: Oxford, United Kingdom
Programs: OW Emerald/AA EXP, DL Plat, SPG Plat,
Posts: 4,907
Originally Posted by DrLudwig View Post
Used the voucher several times this summer at fco. approach the alitalia transfer desk in T3 to obtain a generous voucher for a spuntino and a drink at one of the outlets. Worked on flights on AF and AZ in J. Asked for a ff-card so I presume flying Y should grant the voucher too.
From what I remember of FCO, there are transfer desks airside, and this is good news!

Assuming that no such provision is available at out-stations where there's no Alitalia lounge but a shared Skyteam lounge that's likely closed, or third-party contracted lounge.
(Example : London Heathrow - Skyteam Lounge in T4 closed because T4 is closed, No Skyteam airlines have their own lounges in T2, but all others - except Alitalia - are contracting with lounges there)
skye1 is offline  
Old Sep 15, 20, 2:29 am
  #22  
 
Join Date: Dec 2011
Programs: AF-KL FB Platinum; BAEC Bronze
Posts: 86
I can confirm: no lounge access with az ticket at Plaza lounge T2 in LHR. There isn't a contract between the lounge and the airline...sadly.
I've also asked at MXP when they will resume the opening of the SEA lounges... and they didn't known yet.
AZ112 is offline  
Old Sep 15, 20, 2:53 pm
  #23  
 
Join Date: Feb 2012
Location: Milano-London
Programs: AZ Freccia Alata Plus
Posts: 104
No news about rolling over CFA/CFP entitlement, lounges still closed after many/most other airlines are reopening them. Isn't the new Alitalia bothered about holding onto its most loyal customers?
fasteddie1971 is offline  
Old Sep 16, 20, 9:58 am
  #24  
 
Join Date: Jul 2015
Location: FCO
Posts: 435
Originally Posted by fasteddie1971 View Post
No news about rolling over CFA/CFP entitlement, lounges still closed after many/most other airlines are reopening them. Isn't the new Alitalia bothered about holding onto its most loyal customers?
You should know AZ doesn't care about its customers as far its income doesn't depend from them
AZ112 and Squerez like this.
Sciamano is offline  
Old Sep 18, 20, 9:18 am
  #25  
 
Join Date: Jul 2004
Location: Oxford, United Kingdom
Programs: OW Emerald/AA EXP, DL Plat, SPG Plat,
Posts: 4,907
Originally Posted by AZ112 View Post
I can confirm: no lounge access with az ticket at Plaza lounge T2 in LHR. There isn't a contract between the lounge and the airline...sadly..
Indeed, this was the impression I got from the correspondence with Plaza Premium Lounges. They list several Skyteam airlines with whom they have agreements, but Alitalia is not one fo them. Thanks for confirming /verifying with a real-life experience.
raporot likes this.
skye1 is offline  
Old Sep 18, 20, 8:27 pm
  #26  
 
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY, HILTON DIAMOND
Posts: 9,140
Originally Posted by Sciamano View Post
You should know AZ doesn't care about its customers as far its income doesn't depend from them
Been like that for ages... their contempt for customers keeps them bankrupt constantly
fly747first is offline  
Old Sep 20, 20, 12:45 am
  #27  
 
Join Date: Nov 1999
Location: YYF/YLW
Programs: AS MVP/AC E50K/SPG-Marriott Titanium/Accor-FPC Gold/IHG Plat/HHDiamond/Hyatt Discoverist
Posts: 4,907
The FCO Plaza Premium Lounge finally reopened 10 days ago, and yet AZ still cannot manage to reopen at least one Casa Alitalia at their main hub.

The AZ voucher offers a snack/drink at four FCO food/drink outlets, but the Kimbo line was very long last week so I walked to my gate which was at the far end of the E gates.

Meanwhile in ATH...there are now five lounges reopen.
PointWeasel is offline  

Thread Tools
Search this Thread
Search Engine: