AZ1026 FCO-MXP on May 13
May 4, 2020, 6:20 am
#1
Original Poster
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
AZ1026 FCO-MXP on May 13
My wife and I are booked on AZ1026 FCO-MXP on May 13. This is a non-refundable flight and we're not going to be in Italy because of COVID-19.
Question(s): Anybody know if this flight is actually flying? What's the likelihood AZ will cancel it before we have to? How do we cancel it? Any other helpful advice?
Thanks.
Question(s): Anybody know if this flight is actually flying? What's the likelihood AZ will cancel it before we have to? How do we cancel it? Any other helpful advice?
Thanks.
May 4, 2020, 1:59 pm
#2
Join Date: Feb 2012
Location: amsterdam/nl
Programs: FB PLATINUM IHG ACCOR
Posts: 328
On the Alitalia.com website its clearly written down how to cancel/refund a flight. They offer several options.
Its very likely that effective june 1st the new Alitalia will arise, so a voucher could be used in near future. cash refunds are also offered.
Its very likely that effective june 1st the new Alitalia will arise, so a voucher could be used in near future. cash refunds are also offered.
May 5, 2020, 1:41 am
#3
Join Date: Nov 2014
Location: FR
Programs: FB Plat
Posts: 298
FWIW I have an upcoming booking with Alitalia, due to start on May 15th (4 flights, all but 1 have been cancelled though) and I received the following email yesterday.
You have now to confirm by email or through your travel agency that you intend to fly, otherwise your booking will be immediately cancelled. It would be interesting to know how it would interact with IDB regulation...
Btw, it is really a shame for an airline such as Alitalia not to offer the possibility to rebook your flights online.
You have now to confirm by email or through your travel agency that you intend to fly, otherwise your booking will be immediately cancelled. It would be interesting to know how it would interact with IDB regulation...
Dear customer,
following Italian Government regulations related to social distancing aimed at preventing the contagion of COVID-19, our flights, like all means of public transport, will have a significantly reduced number of seats available.
As a consequence of these limitations and to ensure better flight management and the capacity offered, we ask that you confirm your reservation within 3 days from the receipt of this communication by sending an email, including your booking or ticket information, to the following address: [email protected]. If your booking was made through a travel agency, please contact them directly within 3 days.
If after 3 days from the receipt of this email, we have not received written confirmation, your reservation will be cancelled. If your flight plans have changed, you can ask to change your flight or request a voucher, valid for 1 year, even after the scheduled flight date, as follows:
following Italian Government regulations related to social distancing aimed at preventing the contagion of COVID-19, our flights, like all means of public transport, will have a significantly reduced number of seats available.
As a consequence of these limitations and to ensure better flight management and the capacity offered, we ask that you confirm your reservation within 3 days from the receipt of this communication by sending an email, including your booking or ticket information, to the following address: [email protected]. If your booking was made through a travel agency, please contact them directly within 3 days.
If after 3 days from the receipt of this email, we have not received written confirmation, your reservation will be cancelled. If your flight plans have changed, you can ask to change your flight or request a voucher, valid for 1 year, even after the scheduled flight date, as follows:
- Change your flight, by calling our Customer Centre at the toll-free number 800 650055 (from Italy), +39 065649 (from abroad) or the local numbers found on www.alitalia.com; If your flight was purchased through a travel agency, please contact them directly.
- Request a voucher valid for 1 year, to fly to any destination served by Alitalia, by writing to [email protected]
May 5, 2020, 2:38 pm
#4
Original Poster
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Yeah, I just got that email today. Hmm.