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One leg of one way flight cancelled - refund for leg or full trip?

One leg of one way flight cancelled - refund for leg or full trip?

Old Apr 14, 20, 4:00 am
  #1  
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One leg of one way flight cancelled - refund for leg or full trip?

I just got an email from Alitalia that "We inform you that flight AZ XXXXX on May 10 from PALERMO PMO to MILANO LIN has been cancelled due to the Covid-19 health emergency and the consequent travel restrictions decided by national and international authorities."

The PNR is for PMO-LIN-LCY, but the email did not mention the connecting flight.

They go on to offer me two options:
If you would like to receive a voucher, valid for 1 year, for flights to any destination served by Alitalia, send your request to [email protected], including a copy of your ticket. If your ticket was purchased from a travel agent, please contact them directly.
  • This option entitles you to a voucher equal to the amount of the ticket purchased, as well as:
    - 15 if the cancelled flight is national or international;
    - 60 if the cancelled flight is intercontinental
  • If you would like to receive a ticket refund, send your request to [email protected] or contact the travel agency where your ticket was purchased.
My question is -- if I request the refund, would the refund be just for the cancelled leg - or for the full itinerary?
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Old Apr 14, 20, 4:46 am
  #2  
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Originally Posted by NYEsq View Post
My question is -- if I request the refund, would the refund be just for the cancelled leg - or for the full itinerary?
Unused portion only.
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Old Apr 14, 20, 4:57 am
  #3  
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Originally Posted by garykung View Post
Unused portion only.
Thanks. I don't see any direct LIN/MXP-LCY (or LHR) showing up as bookable on the Alitalia website. The only way appears to be MXP-FCO-LHR. (Note my inbound was to LCY, not LHR.) Seems likely that the second leg of my trip will be cancelled (or has already been but they haven't alerted me)?
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Old Apr 14, 20, 7:36 am
  #4  
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EC 261/2004 rebooking rights provide you the right to elect a refund of your ticket which is PMO-LCY with a connection at MXP. As AZ cannot perform the ticket as booked, simply advise AZ that you wish a refund for the entire ticket.

Wait 7 days and then file a chargeback with your credit card issuer (bank).
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Old Jun 28, 20, 10:16 am
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Originally Posted by Often1 View Post
EC 261/2004 rebooking rights provide you the right to elect a refund of your ticket which is PMO-LCY with a connection at MXP. As AZ cannot perform the ticket as booked, simply advise AZ that you wish a refund for the entire ticket.

Wait 7 days and then file a chargeback with your credit card issuer (bank).
FYI - as an updated, I spoke with Alitalia. They said I would be provided a refund (3 months ago). I opened up a chargeback case with Amex and just found out that Alitalia has "responded" and that Amex is re-charging me for the original amount. Still no refund and no explanation from Amex....!
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