No response from Alitalia call center ?
Mar 11, 20, 11:45 am
#16
Join Date: Mar 2017
Location: AMS
Programs: BAEC Gold, Flying Blue Gold, TK M&S Nobody
Posts: 2,124
Mar 11, 20, 12:24 pm
#17
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 27,863
They don't have a local set-up in each country (even those directly served by Alitalia) with local staff answering local calls.
Mar 13, 20, 7:28 am
#18
Original Poster
Join Date: Oct 2010
Location: IL
Programs: UA Gold, DL Silver, Hertz PC, Avis Pref+, Accor Silver
Posts: 1,074
I'm not sure what else you think dialling an Alitalia customer service number would connect you to - in ALL cases, it will be to an "AZ call centre" (which for Europe/most of the world are in Italy and Albania)
They don't have a local set-up in each country (even those directly served by Alitalia) with local staff answering local calls.
They don't have a local set-up in each country (even those directly served by Alitalia) with local staff answering local calls.
Aug 11, 21, 11:36 am
#19
Join Date: Apr 2005
Location: Boston, MA
Programs: SPG Plat, PC Plat, AA ExPlat, LT Gold
Posts: 1,863
Thought might be best place to put this but having similar issues - have tried calling US # many times in last few days and can't get through anyone. Usually on hold for about 20 minutes before it gets picked up but then I hear nothing??? Have flights in Sept that are clearly not happening anymore but need updating or refund. Thoughts?
Aug 20, 21, 1:01 pm
#20
Join Date: Dec 2004
Location: ILM
Programs: UA - G (mm), DL - DM, MM, AA - Plat
Posts: 413
call the us number. follow the prompts for a new business class reservation. That seems to get an answer in 15 minutes or less. And be warned that calls on the US number seem to auto-disconnect after one hour - even if you are on with an agent.
Aug 21, 21, 8:29 am
#21
Join Date: May 2004
Posts: 14
Just a quick update for those folks trying to call Alitalia. In my experience, I wait on hold for about 15-20 minutes, during which time there is a pre-recorded message and hold music. Then, the line goes dead. If I continue to hold, even though the line seems dead, after another 20 or 30 minutes an agent comes on the line suddenly with no notice. I've had this happen now about four times. My advice to folks that want to reach an agent through the call center is to hold on even if it appears the line is dead.
This is not to say the agent is actually able to help. At one point they even screwed up my reservation worse than before. But it is a way to get in touch with an agent.
This is not to say the agent is actually able to help. At one point they even screwed up my reservation worse than before. But it is a way to get in touch with an agent.
