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AZ Refusing to Credit Miles for Niki, Jet, Etihad combination

AZ Refusing to Credit Miles for Niki, Jet, Etihad combination

Old Dec 21, 16, 8:41 am
  #1  
Original Poster
 
Join Date: Feb 2014
Location: SYD
Programs: *A Gold
Posts: 28
AZ Refusing to Credit Miles for Niki, Jet, Etihad combination

Recently I flew combination of flights Niki (some operated by Etihad) and Jet Airways. I was able to claim all benefits of AZ Elite benefits while traveling (lounge access, business checkin etc) but the miles were not credited to my AZ account. When I claimed using retrocredit I got following reply:

"
Gentile .....,

siamo spiacenti di comunicarle che non possibile accogliere la sua richiesta di accredito miglia in quanto le ricordiamo che possibile accumulare miglia esclusivamente sui voli operati da Etihad Airways o in collaborazione tra Etihad Airways e Alitalia.

Cordiali saluti.

Il Programma MilleMiglia
"

Essentially only AZ and EY can be credited. However the website clearly says its possible to earn miles on Niki and Jet flights.

https://www.alitalia.com/en_en/mille...ners/niki.html

https://www.alitalia.com/en_en/mille...t-airways.html

Anyone else had similar experience?
travelhits is offline  
Old Dec 21, 16, 9:05 am
  #2  
 
Join Date: Sep 2013
Posts: 52
Similar issues on my side.
Flights ticketed VA and operated by VA / EY and CFA number added at booking time.
Surprisingly VA flights got credited even though my tickets did not show my CFA number on.
EY flight not credited (despite having my CFA number printed on).
I am now awaiting an answer from retro-credit for more than 3 weeks now......
beppo is offline  
Old Dec 21, 16, 9:43 am
  #3  
 
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Alitalia credits miles according the marketing carrier code. So the earning rules for EY will apply:

https://www.alitalia.com/en_en/mille...d-airways.html

You would only get miles with a EY flight number, if this flight is operated by EY or AZ:

"Miles can only be earned on flights operated by the Partner Airline or in collaboration between Alitalia and the Partner Company."
Air Rarotonga is offline  

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