Damaged baggage on Alitalia
Jan 17, 2013, 11:56 am
#1
Original Poster
Join Date: May 2008
Location: Slovenia
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Posts: 88
Damaged baggage on Alitalia
Alitalia damaged my suitcase on their flight. I wanted to do a repair, however I was told that the damage can't be repaired.
I sent Alitalia my claim and now I was offer to choose a new suitcase from their list and one to be dellivered to my home address.
Just wanted to ask if someone has the same experience as I would preffer to get cash from them to by myself a suitcase of my choice, rather as getting promotional one directly from AZ. It might be different at some stations, my claim was handled by Italy directly.
I sent Alitalia my claim and now I was offer to choose a new suitcase from their list and one to be dellivered to my home address.
Just wanted to ask if someone has the same experience as I would preffer to get cash from them to by myself a suitcase of my choice, rather as getting promotional one directly from AZ. It might be different at some stations, my claim was handled by Italy directly.
Jan 17, 2013, 11:42 pm
#2
Join Date: Jun 2010
Posts: 925
My experience - although not with AZ - was that our almost already broken hand luggage bag (wheels type) was put in the hold for the flight and then lost at FCO. When found many days later it was broken beyond repair so they got us a new one which was far nicer than the original! So that left us happy.
I think it would be difficult for the airline to know how much money you need to buy a comparable suitcase, which is why to be more accurate they're letting you choose between a selection of similar ones which they send to you directly. I'm sure there must be a nice one among them for you take!
I think it would be difficult for the airline to know how much money you need to buy a comparable suitcase, which is why to be more accurate they're letting you choose between a selection of similar ones which they send to you directly. I'm sure there must be a nice one among them for you take!