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Why Can't I View My Reservation on Alitalia Website?

Why Can't I View My Reservation on Alitalia Website?

Old Jul 18, 2012, 9:13 am
  #16  
 
Join Date: Sep 2003
Location: OSL
Posts: 2,631
Maybe I am blind but I cannot find out how to check my booking at all (if it is even possible) online. Tried Alitalia, DL, KL, AF websites as well as checkmytrip. Have not received a confirmation e-mail and want to make sure everything is in order...
dodgeflyer is online now  
Old Jul 18, 2012, 9:24 am
  #17  
 
Join Date: Apr 2008
Posts: 227
You can check your booking here:

https://mm.alitalia.com/EN_EN/booking/apvsearch.aspx

To retrieve the booking on checkmytrip there is a corresponding PNR.
I was able to get this PNR when entering the original AZ PNR on AF.com
and looking at the end of the URL I saw another PNR which I used to retrieve the booking on checkmytrip.

Hope this helps.
aldemar is offline  
Old Jul 18, 2012, 9:32 am
  #18  
 
Join Date: Feb 2012
Location: LAX
Programs: DL PM | Marriott Gold | Alaska Gold
Posts: 758
Originally Posted by dodgeflyer
Maybe I am blind but I cannot find out how to check my booking at all (if it is even possible) online. Tried Alitalia, DL, KL, AF websites as well as checkmytrip. Have not received a confirmation e-mail and want to make sure everything is in order...
Call them.
JGfromOC is offline  
Old Jul 18, 2012, 9:55 am
  #19  
 
Join Date: Sep 2003
Location: OSL
Posts: 2,631
Originally Posted by aldemar
You can check your booking here:

https://mm.alitalia.com/EN_EN/booking/apvsearch.aspx

To retrieve the booking on checkmytrip there is a corresponding PNR.
I was able to get this PNR when entering the original AZ PNR on AF.com
and looking at the end of the URL I saw another PNR which I used to retrieve the booking on checkmytrip.

Hope this helps.
Thanks, that worked.

Can't access on AF though but probably because the ticket apparently hasn't been issued (despite getting a tkt number).
dodgeflyer is online now  
Old Aug 12, 2014, 7:07 am
  #20  
JNA
 
Join Date: Feb 2006
Location: DTW
Programs: Skymiles
Posts: 27
Originally Posted by upgradeluvr
You're doing nothing wrong. Alitalia refuses to join the 21st century, as most of their competitors have, by permitting easy access to ones reservations.

Like most things in Italy, lots of red tape to maneuver though in order to remedy a simple task. It's an old world mentality for a third world country.

Unfortunately, you will need to call the airline...to request seat assignments and alter your reservation.
Well Said! It's unbelievable that they do not have such a critical feature for their travelers. I am flying them next week on one of my segments and I have a feeling it going to be hell dealing with their staff both in Rome and on board the aircraft.
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Old Aug 12, 2014, 7:08 am
  #21  
JNA
 
Join Date: Feb 2006
Location: DTW
Programs: Skymiles
Posts: 27
Originally Posted by aldemar
You can check your booking here:

https://mm.alitalia.com/EN_EN/booking/apvsearch.aspx

To retrieve the booking on checkmytrip there is a corresponding PNR.
I was able to get this PNR when entering the original AZ PNR on AF.com
and looking at the end of the URL I saw another PNR which I used to retrieve the booking on checkmytrip.

Hope this helps.
This feature doesn't work anymore!
JNA is offline  
Old Aug 12, 2014, 10:00 am
  #22  
 
Join Date: Jun 2011
Location: Paris
Programs: FB Plat, *A Silver, Volare Exec (LOL), some hotels (Gold)
Posts: 617
Originally Posted by JNA

This feature doesn't work anymore!
https://mm.alitalia.com/it_it/booking/apvsearch.aspx

It does but you have to be logged in

protip: to make sure you are logged in click on your miles to see the accruals list and make sure you can actually see it - the mm site is somewhat separated from the main site
protip2: if you are using a work laptop or anything full of policies and restrictions run your browser as administrator or add alitalia to trusted sites
straniero is offline  
Old Aug 13, 2014, 4:03 am
  #23  
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Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
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Originally Posted by straniero
https://mm.alitalia.com/it_it/booking/apvsearch.aspx

It does but you have to be logged in
You don't need to be logged in. I have no Alitalia/MilleMiglia account, and I can view my bookings (which were made directly with Alitalia) just fine.
irishguy28 is offline  
Old Aug 13, 2014, 6:43 am
  #24  
 
Join Date: Jun 2011
Location: Paris
Programs: FB Plat, *A Silver, Volare Exec (LOL), some hotels (Gold)
Posts: 617
Originally Posted by irishguy28
You don't need to be logged in. I have no Alitalia/MilleMiglia account, and I can view my bookings (which were made directly with Alitalia) just fine.
You are right, but allow me to elaborate.

If you're not logged in, you can look for your ticket and display it.
If you're logged in, and you either associated your PRN with your AZ MM #, or searched the ticket already while logged in, you will see a list of all your upcoming flights with no need to type in PNR and last name again.

The way I read the message, the poster was unable to retrieve the reservation list - because the page works and it's impossible to not see the PNR and last name boxes, as there is nothing else.
straniero is offline  
Old Aug 27, 2014, 1:12 am
  #25  
 
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,826
I am trying to use the above mentioned link to change my seats but I keep getting errors. Even if I get in, will I be able to select a seat? Or should I call AZ?

Thank you!
malmostoso is offline  
Old Aug 28, 2014, 3:16 pm
  #26  
 
Join Date: Jun 2010
Posts: 925
Seats can only be changed by phone
bungler is offline  
Old Aug 28, 2014, 11:25 pm
  #27  
 
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,826
Originally Posted by bungler
Seats can only be changed by phone
Didn't expect anything less. Thanks!
malmostoso is offline  
Old Jun 2, 2016, 8:57 pm
  #28  
 
Join Date: Jun 2016
Posts: 1
also try your first name including your middle name if used when booked on Delta
JohnGina is offline  
Old Jul 30, 2016, 11:50 am
  #29  
 
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 513
I booked an award ticket us AF miles in J for BCN-FCO-ORD. Air France gave me the AZ PNR, but am having no luck seeing my record online. Are there issues with seeing AF miles tickets using the above link?

I called both AF & AZ to make sure everything was good with the record and they say it is...but always like to be able to see it in writing on each carriers website!
chicago747 is offline  
Old Aug 9, 2016, 10:09 am
  #30  
Hilton 25+ BadgeMarriott 10+ Badge
 
Join Date: Feb 2004
Location: Netherlands
Posts: 4,268
Hi,

I had a reservation which I could previously view online (in the new AZ website under MMB).
I recently made some changes at the airport counter and was issued with a new e-tix # but the reference remains the same.
However I have not been able to view the booking on the AZ MMB function with both Ref and tix #.

Luckily so far it is working by viewing the tix# on the saudia website - but why is it not showing up on the AZ site?

There is no error, I just get a returned empty page.

Any idea?

Cheers!
nldogbert is online now  

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