Why Can't I View My Reservation on Alitalia Website?
#16
Join Date: Sep 2003
Location: OSL
Posts: 2,631
Maybe I am blind but I cannot find out how to check my booking at all (if it is even possible) online. Tried Alitalia, DL, KL, AF websites as well as checkmytrip. Have not received a confirmation e-mail and want to make sure everything is in order...
#17
Join Date: Apr 2008
Posts: 227
You can check your booking here:
https://mm.alitalia.com/EN_EN/booking/apvsearch.aspx
To retrieve the booking on checkmytrip there is a corresponding PNR.
I was able to get this PNR when entering the original AZ PNR on AF.com
and looking at the end of the URL I saw another PNR which I used to retrieve the booking on checkmytrip.
Hope this helps.
https://mm.alitalia.com/EN_EN/booking/apvsearch.aspx
To retrieve the booking on checkmytrip there is a corresponding PNR.
I was able to get this PNR when entering the original AZ PNR on AF.com
and looking at the end of the URL I saw another PNR which I used to retrieve the booking on checkmytrip.
Hope this helps.
#18
Join Date: Feb 2012
Location: LAX
Programs: DL PM | Marriott Gold | Alaska Gold
Posts: 758
#19
Join Date: Sep 2003
Location: OSL
Posts: 2,631
You can check your booking here:
https://mm.alitalia.com/EN_EN/booking/apvsearch.aspx
To retrieve the booking on checkmytrip there is a corresponding PNR.
I was able to get this PNR when entering the original AZ PNR on AF.com
and looking at the end of the URL I saw another PNR which I used to retrieve the booking on checkmytrip.
Hope this helps.
https://mm.alitalia.com/EN_EN/booking/apvsearch.aspx
To retrieve the booking on checkmytrip there is a corresponding PNR.
I was able to get this PNR when entering the original AZ PNR on AF.com
and looking at the end of the URL I saw another PNR which I used to retrieve the booking on checkmytrip.
Hope this helps.
Can't access on AF though but probably because the ticket apparently hasn't been issued (despite getting a tkt number).
#20
Join Date: Feb 2006
Location: DTW
Programs: Skymiles
Posts: 27
You're doing nothing wrong. Alitalia refuses to join the 21st century, as most of their competitors have, by permitting easy access to ones reservations.
Like most things in Italy, lots of red tape to maneuver though in order to remedy a simple task. It's an old world mentality for a third world country.
Unfortunately, you will need to call the airline...to request seat assignments and alter your reservation.
Like most things in Italy, lots of red tape to maneuver though in order to remedy a simple task. It's an old world mentality for a third world country.
Unfortunately, you will need to call the airline...to request seat assignments and alter your reservation.
#21
Join Date: Feb 2006
Location: DTW
Programs: Skymiles
Posts: 27
You can check your booking here:
https://mm.alitalia.com/EN_EN/booking/apvsearch.aspx
To retrieve the booking on checkmytrip there is a corresponding PNR.
I was able to get this PNR when entering the original AZ PNR on AF.com
and looking at the end of the URL I saw another PNR which I used to retrieve the booking on checkmytrip.
Hope this helps.
https://mm.alitalia.com/EN_EN/booking/apvsearch.aspx
To retrieve the booking on checkmytrip there is a corresponding PNR.
I was able to get this PNR when entering the original AZ PNR on AF.com
and looking at the end of the URL I saw another PNR which I used to retrieve the booking on checkmytrip.
Hope this helps.
#22
Join Date: Jun 2011
Location: Paris
Programs: FB Plat, *A Silver, Volare Exec (LOL), some hotels (Gold)
Posts: 617
https://mm.alitalia.com/it_it/booking/apvsearch.aspx
It does but you have to be logged in
protip: to make sure you are logged in click on your miles to see the accruals list and make sure you can actually see it - the mm site is somewhat separated from the main site
protip2: if you are using a work laptop or anything full of policies and restrictions run your browser as administrator or add alitalia to trusted sites
It does but you have to be logged in
protip: to make sure you are logged in click on your miles to see the accruals list and make sure you can actually see it - the mm site is somewhat separated from the main site
protip2: if you are using a work laptop or anything full of policies and restrictions run your browser as administrator or add alitalia to trusted sites
#23
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,547
#24
Join Date: Jun 2011
Location: Paris
Programs: FB Plat, *A Silver, Volare Exec (LOL), some hotels (Gold)
Posts: 617
If you're not logged in, you can look for your ticket and display it.
If you're logged in, and you either associated your PRN with your AZ MM #, or searched the ticket already while logged in, you will see a list of all your upcoming flights with no need to type in PNR and last name again.
The way I read the message, the poster was unable to retrieve the reservation list - because the page works and it's impossible to not see the PNR and last name boxes, as there is nothing else.
#29
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 513
I booked an award ticket us AF miles in J for BCN-FCO-ORD. Air France gave me the AZ PNR, but am having no luck seeing my record online. Are there issues with seeing AF miles tickets using the above link?
I called both AF & AZ to make sure everything was good with the record and they say it is...but always like to be able to see it in writing on each carriers website!
I called both AF & AZ to make sure everything was good with the record and they say it is...but always like to be able to see it in writing on each carriers website!
#30
Hi,
I had a reservation which I could previously view online (in the new AZ website under MMB).
I recently made some changes at the airport counter and was issued with a new e-tix # but the reference remains the same.
However I have not been able to view the booking on the AZ MMB function with both Ref and tix #.
Luckily so far it is working by viewing the tix# on the saudia website - but why is it not showing up on the AZ site?
There is no error, I just get a returned empty page.
Any idea?
Cheers!
I had a reservation which I could previously view online (in the new AZ website under MMB).
I recently made some changes at the airport counter and was issued with a new e-tix # but the reference remains the same.
However I have not been able to view the booking on the AZ MMB function with both Ref and tix #.
Luckily so far it is working by viewing the tix# on the saudia website - but why is it not showing up on the AZ site?
There is no error, I just get a returned empty page.
Any idea?
Cheers!