Go Back   > > >
Thread Tools Search this Thread
Old Dec 13, 11, 12:28 pm   #1
Original Poster
Join Date: Dec 2011
Posts: 1
Exclamation flying colonel

Yesterday 12/12/11 My wife and I flew Alitalia Flight 610 from Rome to JFK. Now my wife and I are both 6' tall and I have had both knees replaced, so we asked at check in if we could have bulkhead seats for the extra leg room. The fellow at check in said no problem and gave us boarding passes for seats 15 G and 15 D. When we arrived at the gate area, I again checked with the gate agent to make sure our seats were bulkhead, with extra leg room. The agent at the gate check here computer and confirmed - yes you have the bulk head seats, enjoy your flight. Surprise, upon boarding we had center row seats one row behind the bulkhead seats. When I requested help from the chief stewart, he said not to worry and he would try to help us. Further, he said the gate agent and the check in agents do not tell the truth, they only want to move you on your way. Hello, the chief stewart was useless. All he could do was smile and give us a useless " caring more about you card " I will never fly Alitalia again and may not return to Italy as my wife and I were miserable on the flight. The flightr attendents stood arround and let the restrooms become pig sties, while they were busy chatting.
flying colonel is offline   Reply With Quote
Old Dec 13, 11, 12:32 pm   #2
Join Date: Sep 2011
Location: New York City
Programs: Delta gm Spg gold hilton gold hyatt platinum hertz presidents avis presidential
Posts: 773
My mom also just flew az and she also said she was really unimpressed with the plane and the fa
mendel k is offline   Reply With Quote
Old Dec 14, 11, 12:15 am   #3
Moderator: Delta SkyMiles & Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 23,979
Exclamation Thread Alert

Welcome to FlyerTalk, flying colonel!

The new home for this thread is now the Alitalia MilleMiglia forum, as this topic has nothing to do with Delta Air Lines or the SkyMiles frequent flier loyalty program.


Co-Moderator, Delta SkyMiles forum
Canarsie is offline   Reply With Quote
Old Dec 14, 11, 6:02 am   #4
Join Date: Jun 2010
Posts: 925
Hello. While it may have been nice to get the extra legroom you must note that if all seats were taken at check-in there's not much the attendant could do, although the check-in agents were evidently quite clueless about the seating layout. If you absolutely want specific seats you could consider selecting them when booking, at online check-in, or by calling the airline beforehand.

Finally you may have liked the extra legroom but so do other passengers, not everyone can get them, and I hardly think that the normal seats are the type which do not have enough space for your knees, so the excuse of an injured knee only works up to a point.

I hope you enjoyed the flight other than the "awful seats" which are the same for everyone and a good deal better than on some airlines ;-).
bungler is offline   Reply With Quote
Old Dec 15, 11, 1:28 am   #5
Join Date: Aug 2011
Location: NYC
Programs: BAEC Gold
Posts: 567
You will not return to Italy because of a check-in agent at the airport on your way back?

I have medical issues too, I broke both my knees while skiing (by the way not at the same time, but in two consecutive years... how stupid am I? ;-) ) and after a while I have to stretch my right knee otherwise it become really painful, and I simply choose my seats online or I call the airline to make sure I have a bulkhead seat or at least an aisle seat before the flight... I've never been disappointed...
ale.penazzi is offline   Reply With Quote
Old Dec 16, 11, 7:21 am   #6
Join Date: Feb 2010
Location: Italy
Programs: AZ CFP (ST E+), BA Silver
Posts: 1,945
Originally Posted by flying colonel View Post
I will never fly Alitalia again and may not return to Italy as my wife and I were miserable on the flight.
Let me understand. You are (not even so) tall, you want space, you don't want to pay for it (you could buy an extra space seat online, or just book yourself in business), and then you complain?

Wow :-)

I am 4 inches or so taller with long legs, and if an exit row is not available and I was too cheap to book first or business, I usually just sulk and blame myself for my misery.
raistlin is offline   Reply With Quote
Old Dec 19, 11, 2:06 pm   #7
Join Date: Oct 2007
Location: Catania, Sicilia, Italia
Programs: United Prem1K, AA EXP, Southwest RR, Alitalia Freccia Alata+, Hilton gold, Marriot Gold, Hertz gold
Posts: 2,997
You sound like a flying lieutenant, was this your first trip overseas or too Italia?
While service on Alitalia is hit or miss, and yes it can miss more than hit, so is UA, BA etc. Seatguru or carpe google might have helped you in advance, and while it does sound like the agents "moved you along" get over it. If you let that affect your trip, wow. Plenty of other airlines fly to Europe.

Believe it or not, the entire plane's staff is not for you.
FlyingHoustonian is offline   Reply With Quote


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump
Contact Us - FlyerTalk - Archive - Top