Jun 16, 2016, 8:19 am
Last edit by: dayone
Ways to claim a BSG:
1) In Person, find someone at the baggage counter or ticket area.
Update 6/5/2022: Requests for the Baggage Service Guarantee are now entered through the computer/iPad. Allow up to a week for the miles to post, then contact Customer Service.
Update 2018-11-10: Online requests, either via customer service or Twitter, are no longer reliable ways to request a BSG. The typical response now is they must be obtained in person at the airport from a baggage agent.
1) In Person, find someone at the baggage counter or ticket area.
Update 6/5/2022: Requests for the Baggage Service Guarantee are now entered through the computer/iPad. Allow up to a week for the miles to post, then contact Customer Service.
Update 2018-11-10: Online requests, either via customer service or Twitter, are no longer reliable ways to request a BSG. The typical response now is they must be obtained in person at the airport from a baggage agent.
Post Your Baggage Service Guarantee Successes!
Jan 16, 2010, 11:11 am
#31
Join Date: Nov 2007
Location: SEA, SoCal
Programs: AS 75K, DL Plat, AA, WN, Hertz, HHonors, Marriott
Posts: 1,306
The Baggage Service Guarantee clearly states:
If your baggage is not at baggage claim within 25 minutes of your plane parking at the gate, you're entitled to a $25 Discount Code for use on a future Alaska Airlines or Horizon Air flight or 2,500 Alaska Airlines Mileage Plan bonus miles.
If we don't meet our 25 minute guarantee, simply see an Alaska Airlines or Horizon Air Customer Service Agent for your voucher.
If we don't meet our 25 minute guarantee, simply see an Alaska Airlines or Horizon Air Customer Service Agent for your voucher.
Jan 19, 2010, 11:01 pm
#32
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Original Poster
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
AS143 January 18, 2010 (well... arrived on the 19th) PDX-ANC - companion and I collected certs.
Reminder- if anyone has outstanding certs in their possession from 2009... use them by the end of the month before they expire. I finally entered in the 3 from November for my family and I...
Reminder- if anyone has outstanding certs in their possession from 2009... use them by the end of the month before they expire. I finally entered in the 3 from November for my family and I...
Jan 20, 2010, 3:06 pm
#33
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Slightly off topic but I was quite impressed by AS baggage delivery at PHX this week.
I'd never checked a bag with AS before but as I was originating in YVR...I had to. I was in row 14 of a 738 and was at the baggage claim probably five minutes after deplaning and my bag was already coming around the belt. Thanks AS! ^
I'd never checked a bag with AS before but as I was originating in YVR...I had to. I was in row 14 of a 738 and was at the baggage claim probably five minutes after deplaning and my bag was already coming around the belt. Thanks AS! ^
Jan 21, 2010, 11:44 pm
#34
Join Date: Feb 2003
Location: YVR/BLI
Programs: AS MVP, AS BR thru Nov 2010
Posts: 47
For the past two Fridays I have been lucky to claim two vouchers after flying YVR to LAX. I generally don't check bags but having been forced to check my carry-on due to Canadian security, receiving the BSG's on my last two flights was a nice treat. Due to fly back down to LA tomorrow but it would seem that the Canadians are now allowing one carry-on item which means I will not be checking any baggage. 
Thank's AS for the easiest 5,000 miles I've ever earned
I just love AS
Thank's AS for the easiest 5,000 miles I've ever earned
I just love AS
Jan 22, 2010, 12:28 am
#35
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
Feb 17, 2010, 1:03 am
#36
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Original Poster
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
AS 130 2/11/10 - bags made it in less then 25 mins into ORD (stopped by AAdmirals club first to check it out)
AS 131 2/15/10 - Boardroom closed, so went down to the baggage claim. My bags showed up within 15 minutes of the arrival of the A/C in ANC ^^
So no new certs collected.
AS 131 2/15/10 - Boardroom closed, so went down to the baggage claim. My bags showed up within 15 minutes of the arrival of the A/C in ANC ^^
So no new certs collected.
Feb 17, 2010, 1:14 am
#37
Join Date: May 2002
Location: In the home of the "brave"?
Programs: Whatever will get me out of Y and into C or F!
Posts: 3,748
Use this contact form and they'll almost certainly issue you a coupon code along with an apology.
The Baggage Service Guarantee clearly states:
I'd interpret "at baggage claim" as when your bag hits the carousel and is available for you to claim, not when the belt starts turning. Sometimes it starts turning and you don't see anything roll of for several minutes.
The Baggage Service Guarantee clearly states:
I'd interpret "at baggage claim" as when your bag hits the carousel and is available for you to claim, not when the belt starts turning. Sometimes it starts turning and you don't see anything roll of for several minutes.
Feb 17, 2010, 8:31 am
#38
Join Date: Jan 2010
Location: Virginia
Programs: AS MVPG, UA 1P, UA RCC, Hertz Gold, Marriott Rewards Silver, SPG Gold
Posts: 244
On SEA-SJC my fiancee's bag did not appear. It apparently was routed to GEG instead.
She was given the baggage guarantee miles and a temp. toiletry kit and the bag arrived the next day in MRY.
She was given the baggage guarantee miles and a temp. toiletry kit and the bag arrived the next day in MRY.
Last edited by longdrelation; Feb 17, 2010 at 9:14 am
Feb 17, 2010, 8:50 am
#39
Join Date: Dec 2008
Posts: 332
On SEA-SJC my fiancee's bag did not appear. It apparently was routed to GEG instead. I have no idea how an SJC bag makes it to GEG - not same state and the code looks nothing alike.
She was given the baggage guarantee miles and a temp. toiletry kit and the bag arrived the next day in MRY. I appreciate the miles, but miles can never make up for a lost bag.
She was given the baggage guarantee miles and a temp. toiletry kit and the bag arrived the next day in MRY. I appreciate the miles, but miles can never make up for a lost bag.
I guess I'd say, the alternative is no bag and no miles. Surely it's not worse than that?
Feb 17, 2010, 9:13 am
#40
Join Date: Jan 2010
Location: Virginia
Programs: AS MVPG, UA 1P, UA RCC, Hertz Gold, Marriott Rewards Silver, SPG Gold
Posts: 244
Feb 17, 2010, 9:49 am
#41
Join Date: Feb 2010
Location: Leavenworth WA
Programs: MVPG
Posts: 78
I fly SEA-ORD once a month and always check baggage. I've only had one instance of significant delay (ORD), for which I received a $25 discount code, good until 1-31-2011. I was an MVP at the time, so I had not paid a baggage fee. My last flight was 2-14, flt 23 from ORD. We landed at 5:55pm and I was at the curb with my 2 bags (1 oversized) by 6:20. I would rate this service as outstanding.
Feb 17, 2010, 2:49 pm
#42
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
If you compare FedEx or UPS's lost/delayed package rate with any airline's, why does it seem like airlines (any airline, not just AS) are incompetent at getting bags where they're supposed to go? What are FedEx and UPS (and even the USPS) doing right that airlines are doing wrong?
Feb 17, 2010, 3:16 pm
#43
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Sounds like there was some negativity in the replied-to post that was removed that may have caused you to post this, but on a related note, I do have a real question:
If you compare FedEx or UPS's lost/delayed package rate with any airline's, why does it seem like airlines (any airline, not just AS) are incompetent at getting bags where they're supposed to go? What are FedEx and UPS (and even the USPS) doing right that airlines are doing wrong?
If you compare FedEx or UPS's lost/delayed package rate with any airline's, why does it seem like airlines (any airline, not just AS) are incompetent at getting bags where they're supposed to go? What are FedEx and UPS (and even the USPS) doing right that airlines are doing wrong?
Feb 17, 2010, 9:24 pm
#44
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
RFID chips are so cheap; why not implant them in the baggage tags the ticket agents print out? Sounds like a great way to help track and manage bags...
Feb 17, 2010, 9:57 pm
#45
Ambassador: Alaska Airlines
Join Date: Jul 2009
Location: Seattle
Programs: AS MVP Gold
Posts: 2,732
The individual tags are only one component to a baggage-tracking system. Readers would have to be installed, and in contrast to cheap portable hand (barcode) scanners, RFID scanners are typically expensive fixed installations. Purchase too few and you create bottlenecks that each bag must pass through. Purchase too many and you flush capital down the drain. It's a nice ideal, but the uptake is slow because it's a complex and expensive solution to what is basically not a problem today.