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Old Aug 13, 19, 1:54 pm
  #6751  
 
Join Date: Sep 2014
Location: SEA
Programs: AS MVP Gold, NEXUS, Mooney driver
Posts: 866
Just another quick anecdote as to why AS customer service is excellent:

I missed a flight this AM because I had an urgent situation that involved buying a walkup fare on United yesterday. I forgot to cancel my AS ticket.
AS was under no obligation to provide any sort of refund or credit because this was purely my fault for breaking the fare rules - AND I was flying on one of their competitors. But nonetheless, they issued a discount code for the value of my ticket which is more than they needed to do.

(and the converse to this story is also true - United's customer service once again disappointed)
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Old Aug 13, 19, 2:22 pm
  #6752  
 
Join Date: Mar 2017
Location: British Columbia
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Originally Posted by sturges View Post

(and the converse to this story is also true - United's customer service once again disappointed)
Great to hear! I will be taking my first ever United flight on Monday. Maybe not so good there!

James
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Old Aug 13, 19, 2:52 pm
  #6753  
 
Join Date: Apr 2014
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What are the west coast destinations that remain all-Boeing from Seattle? Looks to me like SMF, OAK, ONT. Others?
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Old Aug 14, 19, 12:19 am
  #6754  
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Join Date: Dec 2006
Location: ANC, MRI
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Originally Posted by Flying for Fun View Post
Great to hear! I will be taking my first ever United flight on Monday. Maybe not so good there!

James


Friends don't let friends fly UA
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Old Aug 14, 19, 12:19 am
  #6755  
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Join Date: Dec 2006
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Originally Posted by ucdtim17 View Post
What are the west coast destinations that remain all-Boeing from Seattle? Looks to me like SMF, OAK, ONT. Others?
ANC
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Old Aug 14, 19, 1:23 am
  #6756  
 
Join Date: Mar 2017
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Originally Posted by beckoa View Post
ANC

YLW is proudly all-Bombardier Q400.

James
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Old Aug 14, 19, 1:42 am
  #6757  
 
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Originally Posted by beckoa View Post


Friends don't let friends fly UA
Really? I haven't been on a flight since July 10th. I am shaking...... I am heading to LAX with a friend who is going back to KGL.

I am doing a Status Match to Premier Platinum with UA and need to earn 18K PQM to retain it through January 2021. Thought that since I was in LA anyway, why not do it all in one run! Destination HKG..... So yes, UA & HKG. At least my very first flight will be in F LAX-SFO if that is any consolation. Route LAX-SFO-HKG-GUM-HNL-SFO-PHX. 20,088 PQM & wait for it..... 8388 Award Miles.

Remember, I am always the first to admit my craziness. I am exempt from PQD and status would be nice if flying SQ for AS accural. I am also interested in UAs new non-stop service EWR-CPT starting in December.

James
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Old Aug 14, 19, 8:11 am
  #6758  
 
Join Date: Jan 2011
Location: Pacific NW
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Originally Posted by Flying for Fun View Post
Really? I haven't been on a flight since July 10th. I am shaking...... I am heading to LAX with a friend who is going back to KGL.

I am doing a Status Match to Premier Platinum with UA and need to earn 18K PQM to retain it through January 2021. Thought that since I was in LA anyway, why not do it all in one run! Destination HKG..... So yes, UA & HKG. At least my very first flight will be in F LAX-SFO if that is any consolation. Route LAX-SFO-HKG-GUM-HNL-SFO-PHX. 20,088 PQM & wait for it..... 8388 Award Miles.

Remember, I am always the first to admit my craziness. I am exempt from PQD and status would be nice if flying SQ for AS accural. I am also interested in UAs new non-stop service EWR-CPT starting in December.

James

Did I walk into the wrong room especially flying international on UA? That's punishment. I never fly international on US metal I much prefer service, comfort and eatable food.
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Old Aug 14, 19, 8:30 am
  #6759  
 
Join Date: Sep 2014
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So is EUG. :-)
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Old Aug 14, 19, 9:49 am
  #6760  
 
Join Date: Jun 2004
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Originally Posted by Flying for Fun View Post
Great to hear! I will be taking my first ever United flight on Monday. Maybe not so good there!

James
I will be setting up a "Go Fund Me" page to help offset the costs of the years and years of counseling that will be required after this flight. However, there is little chance that will help and you will never be the same again!!! At what airport shall we have the attendants with the multi-belted jacket meet you?

Originally Posted by beckoa View Post


Friends don't let friends fly UA
I have trademarked that phrase and will expect a large royalty checked to be delivered to me personally in short order.

I have also trademarked:

Friends don't let enemies fly United
Friends don't let ex-wives fly United and
Friends don't let XXXXX fly United (where (XXXXX) is any organic or non-organic material
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Old Aug 14, 19, 10:03 am
  #6761  
 
Join Date: Jan 2011
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On another note has anyone seen a slight decline in the "friendly skies" of Alaska Airlines? More in particular the gate agents. I have had two really bad experiences asking simple questions one that caused me to walk away and open up Delta on my phone to see if there was a open flight to BOI from SEA. If it were not for the fact that there were no decent seats left, all centers I would have taken it. Still pondering writing AS. just hate cut and paste answers
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Old Aug 14, 19, 11:10 am
  #6762  
 
Join Date: Jun 2004
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Originally Posted by edgewood49 View Post
On another note has anyone seen a slight decline in the "friendly skies" of Alaska Airlines? More in particular the gate agents. I have had two really bad experiences asking simple questions one that caused me to walk away and open up Delta on my phone to see if there was a open flight to BOI from SEA. If it were not for the fact that there were no decent seats left, all centers I would have taken it. Still pondering writing AS. just hate cut and paste answers
I have not seen that recently. What I have seen is a slight uptick in the service level in the F cabin and the food is better than it was a year ago.
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Old Aug 14, 19, 12:13 pm
  #6763  
 
Join Date: Apr 2017
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Originally Posted by Flying for Fun View Post
Really? I haven't been on a flight since July 10th. I am shaking...... I am heading to LAX with a friend who is going back to KGL.

I am doing a Status Match to Premier Platinum with UA and need to earn 18K PQM to retain it through January 2021. Thought that since I was in LA anyway, why not do it all in one run! Destination HKG..... So yes, UA & HKG. At least my very first flight will be in F LAX-SFO if that is any consolation. Route LAX-SFO-HKG-GUM-HNL-SFO-PHX. 20,088 PQM & wait for it..... 8388 Award Miles.

Remember, I am always the first to admit my craziness. I am exempt from PQD and status would be nice if flying SQ for AS accural. I am also interested in UAs new non-stop service EWR-CPT starting in December.

James
Did the GUM-HNL earlier this year on UA. Pack snacks and don't get your hopes too high....
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Old Aug 14, 19, 12:31 pm
  #6764  
 
Join Date: Jan 2011
Location: Pacific NW
Programs: AS Million Mile Flyer, Marriott LTPP
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Originally Posted by BOB W View Post
I have not seen that recently. What I have seen is a slight uptick in the service level in the F cabin and the food is better than it was a year ago.
Cabin service is good as is the food offerings, I've got back to back east coast turn arounds coming so good there. I was commenting on gate agents more still little %$#$%# thinking of calling CS today and see what happens
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Old Aug 14, 19, 12:31 pm
  #6765  
 
Join Date: Oct 2015
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Originally Posted by BOB W View Post
I have not seen that recently. What I have seen is a slight uptick in the service level in the F cabin and the food is better than it was a year ago.
But you're easy to please. As soon as they stopped serving Kirkwood Pasta, it was blue skies...
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