How long is Too Long to wait for reply from MP?
Aug 30, 2005, 7:40 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,630
How long is Too Long to wait for reply from MP?
On August 2, I sent in a fax of information regarding an improper mileage posting. I expect that I will have a remaining issue even when they tend to it - but I've never had such a long response time to any inquiry such as this. Time to pester them again? Give it more time? Is this how far backed up they are?
Aug 30, 2005, 11:44 pm
#3
Join Date: Jan 2002
Location: Seattle, WA
Programs: AS MVPG, Hyatt Discoverist, Hilton Gold
Posts: 3,399
I would bug them again after 10 days. I have had some requests take 2 to 3 weeks. Weird stuff happens in a large centralized organization.
Most of my missing mileage requests have been handled appropriately. Don't worry. You will eventually get your miles.
Most of my missing mileage requests have been handled appropriately. Don't worry. You will eventually get your miles.