Phone Reservations Closed Even Though They Should Be Open
Apr 9, 2005, 10:52 am
#16
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Originally Posted by Seattlenerd
I suspect I might. Or at least suggest the res lines for Golds be open three hours before the first flight, local time, anywhere Alaska flies directly.
I had a similar reaction when I was flying back from DC a couple of weeks ago, needed to check something when I was already at the airport (two hours before the morning flight to SEA) ... and there was no answer on either the Gold or regular res lines as both were closed, due to the time difference. Somewhat frustrating and the suggestion that I go on the Web was a bit impossible.
I had a similar reaction when I was flying back from DC a couple of weeks ago, needed to check something when I was already at the airport (two hours before the morning flight to SEA) ... and there was no answer on either the Gold or regular res lines as both were closed, due to the time difference. Somewhat frustrating and the suggestion that I go on the Web was a bit impossible.
I think the theory (and this is just what **I** think) is that if you're already at the airport, the airport agent should be able to assist you with anything you need and there are res agents on staff 24 hours to assist the airport agents for anything thats truly critical to getting you on that next flight. There just seems to be a difference in what the passengers feel as a need to check on during those 5 hours that the office is closed, and what the company is willing to consider a need to staff.
Apr 9, 2005, 4:04 pm
#17
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Originally Posted by missydarlin
I think the theory (and this is just what **I** think) is that if you're already at the airport, the airport agent should be able to assist you with anything you need and there are res agents on staff 24 hours to assist the airport agents for anything thats truly critical to getting you on that next flight. There just seems to be a difference in what the passengers feel as a need to check on during those 5 hours that the office is closed, and what the company is willing to consider a need to staff.
Apr 11, 2005, 10:38 am
#18
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Similiar experience in Miami where the AS flight is scheduled to leave at 8am east coast time. Trying to rebook a connection out of Sea,, if the flight is delayed, is perty tough with the contracted gate agents! Miss being able to get ahold of a reservation agent.