tunisbob

I took a Condor flight back in January from FRA-YYZ Business Class and asked for AS frequent flyer credit. You may recall this was one of the Condor flights that was operated by Waymos because of the late delivery of the new A330-900's.
Three months after submitting my ticket and Boarding pass, I followed up and heard that AS will not credit the flight because it was not 'marketed and operated' by Condor. They say the only way this can be changed is if Condor waives the 'marketed and operated' clause with AS.

Clearly I am not happy.
Has anyone been able to obtain credit from Condor for one of these 'Waymos' flights?

I would guess my only option now would be to go the CEO's office.

In my opinion the clause was put into place to prevent credit for code shares, not operational substitutions.

I would appreciate any advice.

notquiteaff

Wamos, not Waymos, I think?

There is some discussion about this possibility in the main Condor thread starting with #612

Condor (DE) Partnership (Announced 3/20/2017)

I would agree with you that the clause is for code shares, not for wet leases. But good luck explaining that to AS customer service. Did you call and try to explain this to an agent on the phone? Fortunately (for me) I don�t have any revenue tickets booked with Condor at this time.

tunisbob

It was the Customer Service agent, backed up by her supervisor who gave me the bad news on the phone.
I think the CEO office is the only recourse, now that Customer Service has the refusal on my record.

You're right, it is Wamos

notquiteaff

Do you have any original booking records that indicate that the flight was supposed to be operated by Condor that you could send in with your CEO escalation?

tunisbob

Thanks for the suggestion. I do have the original ticket which makes no mention of another airline operating the flight (it is mentioned on the boarding pass, however).
I will mention the this lack of mention on the ticket in my letter.

boycruz

Reach out to the CEO
This is not right

If it was ticketed and your credit card charge says Condor you should get the miles

I am still hassling for miles Mar 30 for business on condor

BTW most of the agents arent experts on mileage plus anymore
its hard to get a agent that is knowlegeable

notquiteaff

Did they hire former United agents? I would not expect AS agents to be MileagePlus expert� as long as they are familiar with MileagePlan�

boycruz

good catch mileage plan "-)

tunisbob

I heard back today from Customer Care via the CEO office. Good news and bad news. The bad news: no flight credit. The good news: if at the end of the year, the missing 7900+ elite miles prevents me getting to MVP75 status, they will give me the missing miles as elite miles only (I had told them I was worried about obtaining elite status).
Of course, not quite what I was looking for.

It’s probably time to reevaluate my MVP membership. Since moving to the east coast two years ago, I have had to sacrifice a lot to keep my MVP status. As I am also lifetime Platinum on AA with clenched teeth I may move my business over to them.

mildfrequence

That's not *the worst* possible outcome obviously, but still disappointing to read. If it's true that at the time of purchase there was never an indication that condor would not be operating the flight, shame on AS here imo.

notquiteaff

If I had a revenue flight booked with Condor and it was subject to a wetlease carrier switch, I would seriously consider cancelling for a refund (I think changes of operating carrier should trigger a cancel option, no?). The loss of RDM alone makes the ticket a lot more expensive, and having to beg for EQMs at the end of the year isn’t exactly what I enjoy doing. Fortunately I don’t have any booked at the moment, but was considering a an extra trip if I could find a good J fare.

boycruz

WOW surprised they dont understand that you booked with Condor
and Condor made the change

olouie

Nothing surprising under current AS. Also will not be shocked if at end of year they deny the EQM as well. AS marketing is all about "caring" meanwhile company doesn't really care all that much anymore. This is honestly a good case for a small claims court case and DOT complaint (https://www.transportation.gov/indiv...flyer-programs) give its pretty misleading if they deny milage for something like this. Or try going to Condo, but not sure how much that will get you.

dayone

I would. I know two people who benefited from these personal "handshake" EQM deals last year. One of them also unexpectedly got RDM.

notquiteaff

Who would you sue, though? You (well, the OP) didn�t really have a contract with AS when you bought a Condor ticket and provided an AS frequent flyer number to them. It�s not uncommon that airlines change earnings structures for partners with no notice and they tend to get applied to previously purchased tickets (I had that happen a few times when UA was playing with LH fare classes). It�s utterly unfair, of course. But I am not sure that would have a legal case.