ffman999

I’ve had this happen to me as well. And you’re 100% right, you are not on the list if you don’t see your name.

NoLaGent

Yes, I had this problem recently too.

Ask them to opt you out of upgrades and then have them opt back in, it worked instantly for me.

Xrayman

+1 recently. I didn’t change my flight but rather Alaska changed my flight from Seattle to Cabo.

I NEVER pay much attention to up grade workings or the list and just trust the process. My bad. I’m just another data point in this recurring theme.

TJ7Flyer

I have had this happen several times in the past few years. Like everyone else I canceled and rebooked... problem solved without even talking to an agent. No stress, no frustration. I agree about it being a system problem so linking this thread to any Alaska communication to the right department might be able to resolve it for future situations.

I am always curious as to what other people consider grounds for compensation. I appreciate this data point, specific to this problem, as well as all the other threads dealing with compensation for whatever reason. In the end I am more interested for the next customer to have a good experience so I try to report anything that I feel could be improved upon. Almost every hotel room has something wrong with it and I let the appropriate people know so it can be fixed or improved upon. Sometimes I feel like I am complaining but it really is customer feedback.

I hope Alaska will fix this issue we all recognize. Next time it happens to me I will probably communicate it to AS.

olouie

Too bad cancelling and rebooking last minute will often cost a small fortune. Otherwise that would be very simple solution. I wonder if doing a SDC and back again would work.

flytoeat

In the case of the original poster, the cancelation and rebooking would not have cost any more. It is a simple solution in that case, and one which I regularly do avoid the waitlist snafu.

Flying for Fun

Simple solution?

Assuming there isn't a discount code or companion certificate attached to the reservation. Not so simple!

A cancel & rebook forces a possible lower upgrade priority. Unless you are happy to be lower on the waitlist & accept the IT shortcomings; also not a simple solution.

James

buschoi

This does not even work sometimes. Booked BOS-SEA that got cancelled due to weather. Got rebooked on BOS-SAN-SEA. I called and texted three times. Each time I asked to be removed from and re-added to the waitlist. I was still missing from the waitlist. I called once again and asked to be assigned an F seat directly on BOS-SAN since I was within 24 hours of departure, not a single person on the waitlist, and there were several F seats available. The Boise agent got his supervisor involved and got it done manually. While inflight (with non-functioning wifi), upgrade processor for SAN-SEA ran. I ended up sitting in exit row. It is one thing I didn’t get upgraded because there are others who are ahead of me, but it is another when I am not even on the waitlist. It dilutes the values for being a 100K.