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6+ hr delayed AS flight due to mechanical - compensation ?

6+ hr delayed AS flight due to mechanical - compensation ?

Old Mar 11, 2023, 11:51 am
  #16  
 
Join Date: May 2009
Location: EUG
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Originally Posted by flytoeat
What's the difference?
Big difference.

An outright voucher for $150 means you could book a ticket for $150 and it would be free.

With a discount voucher, the ticket would still cost you something out of pocket (and you'd want to book one for more than $150). I don't really understand the percentage/how it works (someone tried to explain it on my thread where I talked about getting mine), it's "my adventures coming back from Disneyland".

My discount voucher showed up under "discounts and companion fares", and when I "shopped" with it, you could see the price with the voucher, but it was never covering the full cost.
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Old Mar 12, 2023, 1:22 pm
  #17  
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Was on a flight this morning that should have had some sort of food in F. Apparently not catered, so the FA offered $25 discount voucher or 1000 miles as compensation. They apparently have that ability as part of their phone app.

Looks like there was no compensation or even non-compensation email for the broken “water feature” that resulted in our oh-dark-thirty flight to have no-flush lavs and no coffee.
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Old Mar 14, 2023, 2:31 pm
  #18  
 
Join Date: Nov 2018
Location: HVN
Posts: 117
Originally Posted by Eujeanie
Big difference.

An outright voucher for $150 means you could book a ticket for $150 and it would be free.

With a discount voucher, the ticket would still cost you something out of pocket (and you'd want to book one for more than $150). I don't really understand the percentage/how it works (someone tried to explain it on my thread where I talked about getting mine), it's "my adventures coming back from Disneyland".

My discount voucher showed up under "discounts and companion fares", and when I "shopped" with it, you could see the price with the voucher, but it was never covering the full cost.

From what I remember from your thread the difference between the discount code and the credit certificate was that the discount code could only be used one time, regardless of whether its full value was used and it only took $ off the base fare, not the taxes and fees. The regular voucher could be used partially and retained residual value.
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Old Mar 14, 2023, 5:50 pm
  #19  
 
Join Date: Apr 2010
Location: SEA
Programs: AS 100K, Hilton Diamond
Posts: 863
I wish they would stop both texting me and emailing me the "we are sorry" emails if they aren't doing anything. It rings completely hollow, especially when it shows up 12 hours later. Do something or don't send a fake apology.
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