Feb 8, 2023, 2:44 pm
Last edit by: dayone
From Earning Mileage Plan elite status - Alaska Airlines:
Complimentary snack for MVP Gold 100K members is available on most flights over 790 miles. Fresh meals for MVP Gold 100K are available via pre-order only. You will be asked to provide a credit card for any pre-ordered items, though the flight attendant onboard will comp one item onboard. Depending on length of flight and departure time, meal options may include one of our Picnic Packs, a Signature Fruit & Cheese Platter, a Protein Platter, a sandwich or a salad.
Complimentary snack for MVP Gold 100K members is available on most flights over 790 miles. Fresh meals for MVP Gold 100K are available via pre-order only. You will be asked to provide a credit card for any pre-ordered items, though the flight attendant onboard will comp one item onboard. Depending on length of flight and departure time, meal options may include one of our Picnic Packs, a Signature Fruit & Cheese Platter, a Protein Platter, a sandwich or a salad.
100K Complimentary Snack or Meal in Main Cabin
Feb 1, 2023, 4:31 pm
#31
Join Date: Mar 2007
Posts: 4,966
I can confirm - after a helpful FA showed me the memos on their inflight device - that the 100K snack pack comp is shown in a memo all FAs are required to read, while the 100K fresh meal comp clarification is shown in an optional memo they're *encouraged* (but not required) to read.
As a dual-status (100K + 1MM) I continue to be sometimes offered a snack pack for free after my comped pre-ordered fresh meal - and sometimes given side eye when 100K benefit is not offered and I inquire about the discrepancy for dual-status fliers like me.
The confusion continues.
As a dual-status (100K + 1MM) I continue to be sometimes offered a snack pack for free after my comped pre-ordered fresh meal - and sometimes given side eye when 100K benefit is not offered and I inquire about the discrepancy for dual-status fliers like me.
The confusion continues.
Last edited by olouie; Feb 1, 2023 at 5:02 pm
Feb 1, 2023, 6:35 pm
#32
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,092
Feb 1, 2023, 9:43 pm
#33
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Feb 7, 2023, 8:50 am
#34
Join Date: Apr 2008
Location: bay area, ca
Programs: AS 100K, AA Gold, IC Diamond AMB, HH Diamond
Posts: 1,840
My husband and I are both 100K and flew in coach SEA-SJC this past weekend. We both got snack boxes, and I was charged for both 
Texting customer care I was told they can't handle the refund and to email [email protected]. Quite the hassle to get a refund for a crappy snack box.
Texting customer care I was told they can't handle the refund and to email [email protected]. Quite the hassle to get a refund for a crappy snack box.
Feb 7, 2023, 9:56 am
#35
Join Date: Mar 2007
Posts: 4,966
My husband and I are both 100K and flew in coach SEA-SJC this past weekend. We both got snack boxes, and I was charged for both Texting customer care I was told they can't handle the refund and to email [email protected]. Quite the hassle to get a refund for a crappy snack box.
Texting customer care I was told they can't handle the refund and to email [email protected]. Quite the hassle to get a refund for a crappy snack box.
Feb 7, 2023, 11:50 am
#36
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,551
My husband and I are both 100K and flew in coach SEA-SJC this past weekend. We both got snack boxes, and I was charged for both Texting customer care I was told they can't handle the refund and to email [email protected]. Quite the hassle to get a refund for a crappy snack box.
Texting customer care I was told they can't handle the refund and to email [email protected]. Quite the hassle to get a refund for a crappy snack box.
Feb 7, 2023, 12:41 pm
#38
Join Date: May 2008
Location: "the world is my country"
Programs: Alaska 100K (aka OWS)
Posts: 811
With every flight crew having the hand held device (iphone, ipad or whatever), I wonder why AS can't create an app update that places a notification banner that's not hidden on top of the screen instructing FAs to comp one food item for 100Ks. This would just eliminate this hassle of trying to get refunded.
Feb 7, 2023, 4:12 pm
#39
Join Date: Jul 2008
Location: PDX/PHX
Programs: AS 100k, AA MM, HH Dia
Posts: 198
Feb 7, 2023, 7:59 pm
#41
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
if comped. I’m a bit confused how the FA could not comp the benefit and even have the option to charge if it is a benefit for the 100K and when handing the meal the FA physically reads on the device I’m handing this to a 100K. Does the FA have a choice and must actively press charge??
Feb 7, 2023, 10:30 pm
#42
Join Date: Mar 2007
Posts: 4,966
How can it be “charged”
if comped. I’m a bit confused how the FA could not comp the benefit and even have the option to charge if it is a benefit for the 100K and when handing the meal the FA physically reads on the device I’m handing this to a 100K. Does the FA have a choice and must actively press charge??
if comped. I’m a bit confused how the FA could not comp the benefit and even have the option to charge if it is a benefit for the 100K and when handing the meal the FA physically reads on the device I’m handing this to a 100K. Does the FA have a choice and must actively press charge??
Feb 8, 2023, 2:15 pm
#43
Original Poster
Join Date: Oct 2010
Location: ATL
Programs: Shamelessly Gold at Flying Burrito and AirTrain A+ Elite. Turkish Star Gold, 100k at Flying Eskimo
Posts: 740
Was sitting in First the other day.
I asked for the MVP Chocolate Bar. I was told they hand these out only in Economy. Surprised, as this is an Eltite benefit, not a Booking Class benefit.
Minos
I asked for the MVP Chocolate Bar. I was told they hand these out only in Economy. Surprised, as this is an Eltite benefit, not a Booking Class benefit.
Minos
Feb 8, 2023, 2:18 pm
#44
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,151
Originally Posted by Minos;[url=tel:34996592
34996592[/url]]Was sitting in First the other day.
I asked for the MVP Chocolate Bar. I was told they hand these out only in Economy. Surprised, as this is an Eltite benefit, not a Booking Class benefit.
Minos
I asked for the MVP Chocolate Bar. I was told they hand these out only in Economy. Surprised, as this is an Eltite benefit, not a Booking Class benefit.
Minos
Feb 9, 2023, 8:58 am
#45
Join Date: Jan 2000
Location: Tempe,Az,USA
Posts: 467
Remind the flight attendents not to charge you
FYI
Last week when I flew from PHX - SEA was the first time I used this benefit of the free snack. I reminded the flight attendant not to charge me.
Her reply was " don't worry its automatic no charge for 100K " , Guess what, it's not, I was charged from ANC - PHX, as I didn't remind the FA not to charge me.
I called Customer care, and for the first time this particular agent didn't seem to care. She told me to call accounting for a refund, With no apology.
I don't need the bonus points which she never offered , a simple ,I'm sorry and we will investigate would have been enough.
Last week when I flew from PHX - SEA was the first time I used this benefit of the free snack. I reminded the flight attendant not to charge me.
Her reply was " don't worry its automatic no charge for 100K " , Guess what, it's not, I was charged from ANC - PHX, as I didn't remind the FA not to charge me.
I called Customer care, and for the first time this particular agent didn't seem to care. She told me to call accounting for a refund, With no apology.
I don't need the bonus points which she never offered , a simple ,I'm sorry and we will investigate would have been enough.