sfflyer415

Has anyone had AS reroute your flight on a partner airline because of a trip delay?

I have a very short 30 minutes layover to get to my flight from LAX to FLL. If I miss this flight, the next available AS nonstop is not until the following day. I read AS contract of carriage, and it says if the next nonstop is not available until the next time, AS should reroute me on a partner Carrier if space is available (snapshot below). I found AS has Interline Agreements with all the big 3, and AA and DL have direct flights to FLL/MIA.

It sounds straightforward, but when I asked an AS agent about these Interline Agreements, she basically said it�s not an option and that I�d have to wait for the next nonstop the next day.

On a related note, it�s interesting the highlighted portion below also says �provide transportation�in the same or higher cabin than reflected on the Passenger�s ticket�� So if Economy is full on a partner carrier, but First has availability, one could get a free upgrade.

formeraa

If I understand your post correctly, you will NOT be a "local" passenger. The applicable section of the document would be under "transit" passengers, since you would be a connecting passenger. Does the document have the same verbiage under "transit" passengers?

sfflyer415

Good catch, it does outline the same rights for Transit Passengers.

jiburi

Without Alaslka's drastic systemic flight failures, I don't think you'll have any chance of Alaska re-routing you to another carrier for delays.

AS Interline agreements are usually in place to allow for scheduled routings, when tickets require use of other carriers. In these circumstances, airlines share the revenue of the fares and help transport the passenger in question. Similarly, if your original routing included these carriers, then often Alaska will refuse to re-route you to a direct AS non-stop, as interline carriers will lose out on the agreed shared fares. You are likely ticketed solely for AS flights and do not include interlining.

The station manager at your connecting airport may have some leeway on booking you on AA flights, as AA agreements go much deeper than any other carriers, however, LAX just happens to be one of those airport where agreements between AA and AS are limited due to governmental oversight on alliance and flight overlap.

One more caution is the type of tickets. Award travels and "buy-one get-one" type fares are almost never honored by most competing carriers.

Jiburi

snsec

I've always had really good luck with AS rebooking onto another carrier in cases of MX/WX delays, typically onto DL or AA. I don't think they've ever said no if a reasonable alternative was available. It helps if you know what alternate flight you want; I usually tell them the new flight numbers I want.

Kacee

Yes, if significantly delayed, you should absolutely push AS to rebook you on AA or DL. They certainly have the ability to do that. I would not be expecting a free upgrade to F though.

JetAirways77W

AS rerouted me on UA the next morning when they cancelled an evening BOS-SFO, but I've never tried this in cases of delay.

lonelygod

I�ve been offered UA LAX-EWR, DL JFK-SFO when AS delay was over 2 or 3 hours.

Xrayman

On this topic,

I had a direct flight SEA to MKE in March booked.

Received email today stating the flight was canceled and that no viable alternative was available to automatically book for me.

There are alternatives on the same day but all require SEA to ORD then connect via AA from ORD to MKE for sale. Would this be a viable alternative under rules listed previously permitted when I call in later? The same flight a day before or after are also available and have remained on the books but my date of choice is why I bought it to begin and don’t desire alternative dates (otherwise I’ll need to just cancel this business trip to include the return flight and convert to zoom meetings for the team that week).




Your upcoming flight was canceled, and due to limited availability our automated system was unable to find a comparable flight for you.

Please call us at 877-862-4093 at your earliest convenience so we can review alternate options.

We know this is frustrating and we’re deeply sorry.

Alaska Airlines

In case you need it:
Confirmation Xxxxx
We're here to help.
Call us at (877) 862-4093
Monitor your flight status
Manage your reservation


Thanks

_fx

I've had success with this multiple times but I had to push. Was not offered by default, but once I asked "what about flight XX YYY, I can see there's Z seats for sale..." they obliged.

arles

It seems from people's experience they may reroute on another carrier. But what about the specific case of the OP, with a 30 minute connection? While they may reroute if the flight was 2 hours late, what if the delay is only 15 minutes? Trying to make a 30 minute connection to the last flight of the day doesn't leave a cushion for an on-time arrival, especially with the additional time to get off the plane and make it to the next gate before boarding closes.

econ

I've had AS rebook me on UA when a flight cancellation occurred mid-trip. They also rebooked me in F (on a paid discount F ticket) which is something that AA wouldn't do in a similar scenario.

remyjette

If the proposed routing is within the minimum connection time of the connecting airport, I doubt AS will offer to switch you to another carrier prior to the trip. It's unlikely they'd even offer to let you switch to another AS routing without paying change fees. It's a valid routing after all, and theoretically you should be able to make it if it's within MCT.

However, if a delay in the first flight causes you to miss the second, at that point more options open up. Then you should be able to ask to be rebooked on a partner.


https://www.alaskaair.com/content/ab...ent-delay-care

StevenSeagalFan

Or, you'll make your connection and won't have to worry about it at all!

mikexner

Are you sure about DL? I�ve had agents go over backwards to get me on American, but the moment you say Delta, game over. �They hate us� I�ve heard many times.