My Future Nonstops from PDX Are Getting Rebooked as SEA Connections
Nov 21, 2022, 12:54 am
#31
Join Date: Sep 2001
Programs: Alaska Tanzanite 100K
Posts: 3,857
Shedule changes should be expected 8 months out, but the airlines have all (not just AS) been abusing this post-covid. Publishing a shedule that they know is impossible to fly is deceptive, and is diffent than the normal shedule changes that occure when routes or flights prove unprofitable, or operational constraints develop.
Nov 21, 2022, 1:33 am
#32
Join Date: Jun 2009
Location: WA State
Programs: Alaska MVP Gold, Hilton Gold, Red Lion Gold
Posts: 176
The thing that’s illegal, and they know it, is a change of more than an hour.
if they have a change of more than an hour, both parties have two choices - refund, or find a win.
I have ALWAYS found that Alaska would prefer to find a win and not issue a refund - and agents pretty much have free authority and ability to get you on the flight you want at no additional cost. They are pretty awesome.
I book my vacation flights at usually 300 days out. They change a ton every time. The end result - I usually end up with better seats and better flights as a 20 year elite who can literally see the million mark in my immediate future.
they will work with you! Be patient and kind, and Alaska will do what they are famous for - customer service.
if they have a change of more than an hour, both parties have two choices - refund, or find a win.
I have ALWAYS found that Alaska would prefer to find a win and not issue a refund - and agents pretty much have free authority and ability to get you on the flight you want at no additional cost. They are pretty awesome.
I book my vacation flights at usually 300 days out. They change a ton every time. The end result - I usually end up with better seats and better flights as a 20 year elite who can literally see the million mark in my immediate future.
they will work with you! Be patient and kind, and Alaska will do what they are famous for - customer service.
Nov 21, 2022, 12:32 pm
#33
Join Date: Oct 2011
Location: SFO/SJC/OAK/STS
Programs: Alaska MVPG, Delta PM, AA EXP, Wannabe SkyWest 1K
Posts: 644
Nov 21, 2022, 12:40 pm
#34
Join Date: Mar 2005
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,989
I will not get into the personal insults, but I do find it unacceptable to offer something that most likely a priori will not be delivered. I thought after covid this practice would stop. If someone plans months ahead the routing and optimization of time, how can it be acceptable for an airline to keep messing with that. I never said they didn't offer rerouting (I just refuse to fly via Seattle) or money back, but sometimes it just limits your expanded search options that might have been available previously.
they should know by now what their schedule should look like in May. If almost all other airlines excluding USA can do it, i dont understand how this would not make u unhappy as a customer. I can understand frequency adjustment, but eliminating and perpetually prolonging month after month, ISN'T ACCEPTABLE
they should know by now what their schedule should look like in May. If almost all other airlines excluding USA can do it, i dont understand how this would not make u unhappy as a customer. I can understand frequency adjustment, but eliminating and perpetually prolonging month after month, ISN'T ACCEPTABLE
Nov 21, 2022, 3:06 pm
#35
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,591
That works when the airline can get you where you want to go within an hour or two or even three of your original plans. It doesn't necessarily work when a route is suspended / discontinued, an airport loses service, the new connection causes an unexpected overnight, and so on.
Nov 21, 2022, 3:09 pm
#36
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,844
That works when the airline can get you where you want to go within an hour or two or even three of your original plans. It doesn't necessarily work when a route is suspended / discontinued, an airport loses service, the new connection causes an unexpected overnight, and so on.
Nov 21, 2022, 4:36 pm
#37
Join Date: Mar 2007
Posts: 4,956
this is part of the "problem" by booking travel on your own: as a travel agent, we do this *all* the time for clients. I was even able to move clients from MLB-CLT-SEA to a better MCO-CLT-SEA connection on AA when their flight time changed by just over 2 hours out of MLB. Airline websites and online travel websites have NO mention of your rights as a traveler, or its burried in 200 pages of the contract of carriage or fare rules, which Alaska doesn't make easy to find. But for me, its 3 simple key strokes to read the fare rules.
Last edited by olouie; Nov 21, 2022 at 4:49 pm
Nov 22, 2022, 6:42 am
#38
Join Date: May 2010
Posts: 1,123
You moved a client from AS to AA without any charges when changes were weeks or months away? I might have to be using you from now on. I booked a few AS trips through a TA before that were impacted by changes and the TA couldnt move beyond +/- 2 days without it would reprice. As I understand things thats AS normal amount of leeway on any AS ticket before repricing.
Nov 22, 2022, 6:47 am
#39
Join Date: May 2010
Posts: 1,123
this is part of the "problem" by booking travel on your own: as a travel agent, we do this *all* the time for clients. I was even able to move clients from MLB-CLT-SEA to a better MCO-CLT-SEA connection on AA when their flight time changed by just over 2 hours out of MLB. Airline websites and online travel websites have NO mention of your rights as a traveler, or its burried in 200 pages of the contract of carriage or fare rules, which Alaska doesn't make easy to find. But for me, its 3 simple key strokes to read the fare rules.
I actually find it a great inconvenience when I am forced to use a travel agent. I am sure their are still good ones out there, and I would love to find one, but the ones I am forced to use are often incapable of "seeing" the itineraries I want and are available online. Especially if it involves an interline connection.
Nov 22, 2022, 3:14 pm
#40
Join Date: Mar 2007
Posts: 4,956
Yeah I just wanted to know since AA is much more flexible than AS when schedule changes occur. So it sounds like he did AA to AA changes. I've not had great success in getting AS to help with schedule changes beyond +/- 1 or 2 days.
Nov 22, 2022, 3:17 pm
#41
Join Date: May 2010
Posts: 1,123
No, they excell at booking complicated alternatives when IROPS strike, but are just like everyone else with schedule changes.
Nov 24, 2022, 3:59 am
#42
Join Date: May 2019
Location: RTW
Programs: Delta PM, AA PlatPro
Posts: 406
A lot of people are leaving Portland. Including professionals and families.
I believe the population in Oregon is now shrinking, or staying flat (not growing anymore).
I still employ lots of people in the city, but, I'd never open another company there.
Most of our top people are all eager to leave as well.
Portland isn't a place to raise a family, or call home for many anymore.
I left in 2020 and am growing other companies in other states.
It's a sad place, and as people leave, the demand for seats goes down.
Shrug.
I believe the population in Oregon is now shrinking, or staying flat (not growing anymore).
I still employ lots of people in the city, but, I'd never open another company there.
Most of our top people are all eager to leave as well.
Portland isn't a place to raise a family, or call home for many anymore.
I left in 2020 and am growing other companies in other states.
It's a sad place, and as people leave, the demand for seats goes down.
Shrug.
Nov 24, 2022, 4:40 pm
#43
Join Date: Oct 2019
Location: PDX, OGG or between the two
Programs: AS 75K
Posts: 2,859
A lot of people are leaving Portland. Including professionals and families.
I believe the population in Oregon is now shrinking, or staying flat (not growing anymore).
I still employ lots of people in the city, but, I'd never open another company there.
Most of our top people are all eager to leave as well.
Portland isn't a place to raise a family, or call home for many anymore.
I left in 2020 and am growing other companies in other states.
It's a sad place, and as people leave, the demand for seats goes down.
Shrug.
I believe the population in Oregon is now shrinking, or staying flat (not growing anymore).
I still employ lots of people in the city, but, I'd never open another company there.
Most of our top people are all eager to leave as well.
Portland isn't a place to raise a family, or call home for many anymore.
I left in 2020 and am growing other companies in other states.
It's a sad place, and as people leave, the demand for seats goes down.
Shrug.
Nov 24, 2022, 5:06 pm
#44
Join Date: Jan 2005
Location: Bend, OR
Programs: AS 100k, UA Platinum, Marriott Titanium, Hertz PC
Posts: 228
A lot of people are leaving Portland. Including professionals and families.
I believe the population in Oregon is now shrinking, or staying flat (not growing anymore).
I still employ lots of people in the city, but, I'd never open another company there.
Most of our top people are all eager to leave as well.
Portland isn't a place to raise a family, or call home for many anymore.
I left in 2020 and am growing other companies in other states.
It's a sad place, and as people leave, the demand for seats goes down.
Shrug.
I believe the population in Oregon is now shrinking, or staying flat (not growing anymore).
I still employ lots of people in the city, but, I'd never open another company there.
Most of our top people are all eager to leave as well.
Portland isn't a place to raise a family, or call home for many anymore.
I left in 2020 and am growing other companies in other states.
It's a sad place, and as people leave, the demand for seats goes down.
Shrug.
We lived there for 15 years and moved to Bend in 2020. So sad to see what has happened in Portland.
A few years ago I got flamed for saying that PDX would eventually be more on par with GEG or BOI when it comes to service, frequency and destinations, but that is exactly what things are trending towards. I can’t even get a flight from RDM to PDX anymore! Not enough demand.
Nov 24, 2022, 6:24 pm
#45
Original Poster
Join Date: Dec 2007
Location: Portland
Programs: MVPGold 75K
Posts: 492
We shall see. Cities have ups and downs. Many people from bay area who I personally know and work for big techs, and work remotely bought condos in pearl within the last year. I invested myself in pearl condo so I live split between corvallis and portland l, as working for a big pharmaceutical company, I can work remotely. I hope city goes upward from where it's now.
This is exactly why PDX non stops are being cancelled. Shrinking demand.
We lived there for 15 years and moved to Bend in 2020. So sad to see what has happened in Portland.
A few years ago I got flamed for saying that PDX would eventually be more on par with GEG or BOI when it comes to service, frequency and destinations, but that is exactly what things are trending towards. I can’t even get a flight from RDM to PDX anymore! Not enough demand.
We lived there for 15 years and moved to Bend in 2020. So sad to see what has happened in Portland.
A few years ago I got flamed for saying that PDX would eventually be more on par with GEG or BOI when it comes to service, frequency and destinations, but that is exactly what things are trending towards. I can’t even get a flight from RDM to PDX anymore! Not enough demand.
