AS 131 (DAL-SFO) Canceled on 7/2/2022
Jul 3, 2022, 5:52 pm
#1
Original Poster
Join Date: Dec 2019
Programs: Alaska MVP100k Hilton Diamond
Posts: 5
AS 131 (DAL-SFO) Canceled on 7/2/2022
Hi guys yesterday while I was at Dallas Love my flight was canceled do to a mechanical issue, it was first delayed 3 hours btw. Our bags were returned and we ended up on a new flight 9201 today, I had to get a hotel and rent a car again for 1 more day, I got an email from customer care saying I got only $150 code for my next flight seems kind of low any suggestions? Im kinda new here so …
Jul 3, 2022, 7:40 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Hi guys yesterday while I was at Dallas Love my flight was canceled do to a mechanical issue, it was first delayed 3 hours btw. Our bags were returned and we ended up on a new flight 9201 today, I had to get a hotel and rent a car again for 1 more day, I got an email from customer care saying I got only $150 code for my next flight seems kind of low any suggestions? Im kinda new here so …
Jul 3, 2022, 7:47 pm
#3
Join Date: Mar 2005
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,989
Hi guys yesterday while I was at Dallas Love my flight was canceled do to a mechanical issue, it was first delayed 3 hours btw. Our bags were returned and we ended up on a new flight 9201 today, I had to get a hotel and rent a car again for 1 more day, I got an email from customer care saying I got only $150 code for my next flight seems kind of low any suggestions? Im kinda new here so …
AS is notoriously cheap when it comes to this kind of thing. Usually if you push it they will come through, but they like to placate people with a discount code in the hopes that it will be enough to make the average consumer happy enough to forget about the issue.
Jul 4, 2022, 10:22 am
#5
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,471
AS gave me a choice between $200 or actual. Considering I had to send in receipts and wait, and my actual hotel was less than $200/night, I took the former. I did not rent a car. Just took the hotel shuttle to/from - literally just a few hours of overnight.
This was ex-SFO
This was ex-SFO
Jul 4, 2022, 10:40 am
#6
Join Date: Sep 2019
Location: SAN
Programs: AS Mileage Plan 100k, Bonvoy Titanium
Posts: 991
I am actually way more interested in the fact they put you on a 9xxx flight. Little details like that give a little insight into how the whole operation works. I wonder if it's because it was the next day and they didn't want duplicate flight numbers?
Jul 4, 2022, 2:27 pm
#7
Join Date: May 2003
Location: SFO, mostly
Posts: 2,203
I wondered this too, but different airlines may have different policies. My friend was delayed 26 hr on AA and they just kept the same flight number, so technically two flights with the same number were operating to lhr at the same time.
Jul 4, 2022, 5:56 pm
#8
Join Date: Aug 2002
Location: Sacramento
Programs: AA MM, AS MVP Gold, Hyatt Diamond, Hilton Diamond, SPG Gold, FPC lifetime Plat, Kohls MVP
Posts: 547
My SEA-SMF was cancelled 6 hrs before 6pm departure on Sun. Booked on 11am flight in Monday. There were 4 of us in 1st class. AS reimbursed for additional hotel, rental car, dinner, breakfast, hotel parking and airport parking. Our pet sitter doesn't give receipts and I didn't want bother with making one. We each also got $250 discount code.
Jul 4, 2022, 8:45 pm
#9
Join Date: Mar 2005
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,989
My SEA-SMF was cancelled 6 hrs before 6pm departure on Sun. Booked on 11am flight in Monday. There were 4 of us in 1st class. AS reimbursed for additional hotel, rental car, dinner, breakfast, hotel parking and airport parking. Our pet sitter doesn't give receipts and I didn't want bother with making one. We each also got $250 discount code.
Jul 5, 2022, 10:47 pm
#12
Join Date: Aug 2002
Location: Sacramento
Programs: AA MM, AS MVP Gold, Hyatt Diamond, Hilton Diamond, SPG Gold, FPC lifetime Plat, Kohls MVP
Posts: 547
when I called to try and get a different flight out on Sunday on Delta or SWA the supervisor couldn't find availability and mentioned AS would pay for my expenses due to the flight cancelation. Just send in the receipts to customer care. I emailed them with copies of my receipts and requested all my miles I used for the tickets due to all the inconveniences.
after about a month they replied back that they couldn't do that but gave each of us a $250 code. My wife and I missed a day of work, my daughter missed 1 day of school and 2 tests, and her BFF missed 1 day of school and 1 tests. Didnt really feel like AS cared one bit.
after about a month they replied back that they couldn't do that but gave each of us a $250 code. My wife and I missed a day of work, my daughter missed 1 day of school and 2 tests, and her BFF missed 1 day of school and 1 tests. Didnt really feel like AS cared one bit.
Jul 6, 2022, 9:54 am
#13
Join Date: Jan 2022
Location: Reno/Tahoe
Programs: Alaska 75k/One World Emerald
Posts: 413
when I called to try and get a different flight out on Sunday on Delta or SWA the supervisor couldn't find availability and mentioned AS would pay for my expenses due to the flight cancelation. Just send in the receipts to customer care. I emailed them with copies of my receipts and requested all my miles I used for the tickets due to all the inconveniences.
after about a month they replied back that they couldn't do that but gave each of us a $250 code. My wife and I missed a day of work, my daughter missed 1 day of school and 2 tests, and her BFF missed 1 day of school and 1 tests. Didnt really feel like AS cared one bit.
after about a month they replied back that they couldn't do that but gave each of us a $250 code. My wife and I missed a day of work, my daughter missed 1 day of school and 2 tests, and her BFF missed 1 day of school and 1 tests. Didnt really feel like AS cared one bit.
Jul 6, 2022, 11:33 am
#14
Join Date: Aug 2021
Location: SEA
Programs: AS MVP Gold 100K
Posts: 81