Change Your Flight for Exclusive Rewards! (Nominal Travel Credit)
Jul 8, 22, 8:56 pm
#46
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,262
Originally Posted by anhuang19
Offered $25 to switch PDX-SFO, 2 passengers, award flight, 100k if it means anything. Notice came 6 days before original departure.
The alternate flights offered were all over the place, but for sure there was options leaving 1 day earlier, or 3 days later, see image below:
Ended up changing the flight to take advantage of more time with family and friends.
The alternate flights offered were all over the place, but for sure there was options leaving 1 day earlier, or 3 days later, see image below:
Ended up changing the flight to take advantage of more time with family and friends.
Jul 9, 22, 2:42 pm
#47
Join Date: Jun 2018
Posts: 128
Originally Posted by PDXPremier
Are there never any connection options? I would have switched if a stop in PDX or BOI were included as an option...odd.
To add, getting the vouchers ended up being a bigger ordeal than I expected. Despite receiving an email immediately after confirming the new flights with instructions on how to redeem the vouchers. The system never actually issued the voucher, calling in customer care required the agent to dig into the ticket notes to see that the voucher was notated but it was never pushed to issue. At the end, I got my voucher, but I did not expect a 45 minute call with customer care to have this taken care of.
Jul 9, 22, 3:21 pm
#48
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 761
Originally Posted by anhuang19
Unfortunately not this time.
To add, getting the vouchers ended up being a bigger ordeal than I expected. Despite receiving an email immediately after confirming the new flights with instructions on how to redeem the vouchers. The system never actually issued the voucher, calling in customer care required the agent to dig into the ticket notes to see that the voucher was notated but it was never pushed to issue. At the end, I got my voucher, but I did not expect a 45 minute call with customer care to have this taken care of.
To add, getting the vouchers ended up being a bigger ordeal than I expected. Despite receiving an email immediately after confirming the new flights with instructions on how to redeem the vouchers. The system never actually issued the voucher, calling in customer care required the agent to dig into the ticket notes to see that the voucher was notated but it was never pushed to issue. At the end, I got my voucher, but I did not expect a 45 minute call with customer care to have this taken care of.
had similar experiences. Have stopped considering for anything less than 100 because too much PITA.
Jul 9, 22, 11:54 pm
#49
FlyerTalk Evangelist
Join Date: Nov 2013
Location: Los Angeles
Posts: 11,044
Originally Posted by sltlyamusd
I received this offer for my SEA-ORD flight about four days prior to departure. $35 offered and several options the day prior or the next day. Weirdly, when I clicked on the link the next day, the message read “sorry, this was a limited time offer which has now expired.” Also, the flight ended up going out with about 20 empty seats, so it was a bit unclear why they needed people to switch in the first place, unless it ended up lighter due to misconnect/last minute changes.
A risk at $35 is that they're just going to get people who bought the cheapest flight of the day and were going to SDC anyway and they don't get good data.
Jul 10, 22, 11:32 am
#50
Join Date: Feb 2009
Location: SEA
Programs: Alaska MVPG 100K, IHG Ambassador, Hilton Diamond, Hyatt Globalist, Marriott Titanium
Posts: 1,688
Originally Posted by sltlyamusd
I received this offer for my SEA-ORD flight about four days prior to departure. $35 offered and several options the day prior or the next day. Weirdly, when I clicked on the link the next day, the message read “sorry, this was a limited time offer which has now expired.” Also, the flight ended up going out with about 20 empty seats, so it was a bit unclear why they needed people to switch in the first place, unless it ended up lighter due to misconnect/last minute changes.
Jul 12, 22, 2:32 pm
#51
Join Date: Apr 2009
Programs: AS, WN, CSR
Posts: 121
Got this offer for $75 (DCA - SFO) and taking them up on it to leave a day early. However, got the ticket changed and the email with travel certs to redeem, but am getting an error message every time I put in the info! Ugh. So back to watching chat/customer care off and on all day waiting for them to come up. I don't know what the issue is... I put in the city of issuance, date, last name and last 4 digits of ticket number but keep getting a note that the claim cannot be found. Shouldn't the credit be in the system pretty much immediately?
Jul 12, 22, 2:38 pm
#52
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 761
Originally Posted by bayareafamily
Got this offer for $75 (DCA - SFO) and taking them up on it to leave a day early. However, got the ticket changed and the email with travel certs to redeem, but am getting an error message every time I put in the info! Ugh. So back to watching chat/customer care off and on all day waiting for them to come up. I don't know what the issue is... I put in the city of issuance, date, last name and last 4 digits of ticket number but keep getting a note that the claim cannot be found. Shouldn't the credit be in the system pretty much immediately?
Jul 12, 22, 2:52 pm
#53
Join Date: Apr 2009
Programs: AS, WN, CSR
Posts: 121
I am trying both the chat and the phone, and the phone just hung up on after about 40 minutes. Good times. Where did all the service go? My chat window is still waiting, though it says approx 17 minutes and that was now pushing what, 45 minutes. It's like a game of chicken wondering which of us (AS or the customer) is gonna give up first.
Jul 12, 22, 3:57 pm
#54
Join Date: Jun 2018
Posts: 128
Originally Posted by bayareafamily
Got this offer for $75 (DCA - SFO) and taking them up on it to leave a day early. However, got the ticket changed and the email with travel certs to redeem, but am getting an error message every time I put in the info! Ugh. So back to watching chat/customer care off and on all day waiting for them to come up. I don't know what the issue is... I put in the city of issuance, date, last name and last 4 digits of ticket number but keep getting a note that the claim cannot be found. Shouldn't the credit be in the system pretty much immediately?
Jul 12, 22, 4:32 pm
#55
Join Date: Jun 1999
Location: NYC/LA
Programs: AA Plat Pro, IHG Diamond Amb, Marriott Plat
Posts: 6,067
Originally Posted by buschoi
Flight went out with empty seats even after clearing standbys.
Jul 12, 22, 6:16 pm
#56
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,262
So it sounds like the credit they are talking about is one that requires actual human intervention....considering the typical wait times for customer care, $35 seems outrageously low given the additional time investment.
Jul 13, 22, 8:07 am
#57
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 75K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,297
I received the email offering me to take an earlier flight or a later flight to PIT for $115. I would need a lot more including hotel room if I was to take the earlier option to change my plans, but I'm certain that a family or someone on leisure travel would jump at the opportunity if they had more flexibility.
Jul 13, 22, 8:42 am
#58
Join Date: Jan 2022
Location: Reno/Tahoe
Programs: Alaska 75k/One World Emerald
Posts: 406
Originally Posted by PDXPremier
So it sounds like the credit they are talking about is one that requires actual human intervention....considering the typical wait times for customer care, $35 seems outrageously low given the additional time investment.
Jul 13, 22, 9:57 am
#59
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA 1MM, AS MVP, Bonvoyed Gold, Honors Dia, IHG Plat, ...
Posts: 12,904
Originally Posted by SeaLuggageLover
They could easily just add credits to our wallets rather than issue vouchers. I feel like they bank on the fact that not everyone is going to use these funds and adding extra steps increases that likelihood.
Jul 13, 22, 12:44 pm
#60
Join Date: Jun 2018
Posts: 128
Originally Posted by SeaLuggageLover
They could easily just add credits to our wallets rather than issue vouchers. I feel like they bank on the fact that not everyone is going to use these funds and adding extra steps increases that likelihood.
